--- description: Learn more about Contactability pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Contactability Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Contactability](/software/132580/contactability) # Contactability Canonical: https://www.capterra.ca/software/132580/contactability Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/132580/contactability?page=2) > Contactability provides an insurance software platform that generates leads and calls to help agents grow their business. > > Verdict: Rated **4.0/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Contactability? Web-based lead generation platform that helps small to large insurance agencies, call centers, and carriers streamline customer acquisition processes through capturing and verifying consumers' data. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 117 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Contactability - **Founded**: 2012 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - For Insurance Industry - Interaction Tracking - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Lead Qualification - Pipeline Management - Sales Pipeline Management ## Support Options - Chat ## Category - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) ## Related Categories - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) - [Sales Tracking Software](https://www.capterra.ca/directory/32744/sales-tracking/software) - [Insurance CRM Software](https://www.capterra.ca/directory/32554/insurance-crm/software) ## Alternatives 1. [Claritysoft CRM](https://www.capterra.ca/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) 2. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [noCRM](https://www.capterra.ca/software/132752/you-don-t-need-a-crm) — 4.6/5 (489 reviews) 4. [Freshsales](https://www.capterra.ca/software/155563/freshsales) — 4.5/5 (621 reviews) 5. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Quality" — 3.0/5 > **William** | *November 21, 2018* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: The customer service and website interface is top of the line. > > **Cons**: Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability. 6 months later...I was getting prospects saying they were already contacted by another agency. Not acceptable. > > My experience started out OK but went down hill quickly...as is the norm with most lead companies. ----- ### "CONTACTABILITY HAS ABILITY" — 4.0/5 > **Nik** | *December 10, 2019* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters. > > **Cons**: As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead. > > Overall, they are good for what they offer. Be mindful with internet leads they have a low conversion and low retention percentage. ----- ### "Our Service Rep Florian has been great to work with helping us tweak our leads for success\!" — 5.0/5 > **David** | *March 23, 2018* | Recommendation rating: 9.0/10 > > **Pros**: I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency. > > **Cons**: Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads. > > The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform. ----- ### "Spare yourself the money" — 1.0/5 > **Verified Reviewer** | *December 12, 2018* | Insurance Software | Recommendation rating: 1.0/10 > > **Pros**: Dashboard is user-friendly, which is the only positive thing I can point to about this program. > > **Cons**: Support team at Contactability advised us when we signed up that they had filters in place to make sure our leads were qualified - came to find out that is most likely a lie. We have found that most of the live transfers don't meet filters at all and then we are forced to fight for refunds. As another reviewer put, get to know the refund function - you will be using it often. > > We are beyond unhappy with this service. Customer support told us that getting refunded was easy on their system if the lead was not a qualified lead, which is not true. We were not told that their idea of a "refund" is to still charge you for the bad lead, but give you your next one free. That was never disclosed to us up front. And the leads - we have gotten a few live transfers that were terrible, but the one that really upsets me with this company is they solicited an older guy that lived in a nursing home, whom was clearly not mentally competent to be entering into any insurance contract, and they were transferred to us anyway and then we had to fight for a credit. Team said they was going to "look into" the quality of the leads after we brought this to his attention. He called us back a few days later and didn't even remember what he was supposed to be doing for us. The icing on the cake was when he called today, not remembering that he stopped our live transfers to "look into" the lead quality for us, and gave the excuse that they had "system problems" (even though he's the one that turned our leads off) and turned our leads back on. I have not gotten any resemblance of competency with this company, and regret ever paying for their leads. ----- ### "Great Customer Service" — 4.0/5 > **Christina** | *September 14, 2018* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive. > > **Cons**: I have no concerns with Contactability at this time. > > My overall experience with Contactability has been very positive. They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/132580/contactability?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/132580/contactability) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data