--- description: Learn more about Five9 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.ca/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 481 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transcription - Campaign Management Software - Chatbot Software - Customer Experience Management - Customizable Templates - Dashboard Software - Data Visualization Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - VoIP Software - Workflow Management Software - Workforce Management Software ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.ca/directory/31034/telemarketing/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) ## Alternatives 1. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (866 reviews) 3. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 4. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (318 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1760 reviews) ## Reviews ### "Junk software" — 1.0/5 > **Shahriar** | *March 27, 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "Five9 is a powerful and feature-rich contact center for organization." — 5.0/5 > **Dionne Joy** | *December 24, 2025* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team. > > **Cons**: Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members > > My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client. ----- ### "Five9 The One Place Shop" — 5.0/5 > **Verified Reviewer** | *August 18, 2025* | Retail | Recommendation rating: 3.0/10 > > **Pros**: All in one place shop, and its constant AI innovation product offering, apart from their amazing support team > > **Cons**: Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product > > Amazing experience so far, great customer support, great product value and great constant improvements ----- ### "Very good call centre program to use\!" — 5.0/5 > **Laila** | *December 15, 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Easy to use interface. Was able to utilize it in a lot of companies I had worked for. > > **Cons**: No cons per se. I did not notice any issues or bugs. > > Very good. It should be in every organization. Great training materials provided by the company and support is easy to get a hold of as well. ----- ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *November 19, 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Cons**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data