--- description: Learn more about Five9 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.ca/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 483 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 483 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Callback Scheduling - Campaign Management Software - Chatbot Software - Customer Experience Management - Customizable Templates - Dashboard Software - Data Visualization Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Inbound Call Center - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Outbound Call Center - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - VoIP Software - Workforce Management Software ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.ca/directory/31034/telemarketing/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (876 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 4. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Junk software" — 1.0/5 > **Shahriar** | *March 27, 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "Excellent Calling Platform for High-Volume Sales and Contact Centers" — 4.0/5 > **Anonymous User** | *June 7, 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient. In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities. I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics. The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day. > > **Cons**: One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms. There can also be a learning curve for new users when navigating reports, call settings, and administrative functions. At times, I found certain workflows required more clicks than necessary, and I would like to see a more modern and streamlined user experience. > > Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales environment. The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks. ----- ### "Five9 is a powerful and feature-rich contact center for organization." — 5.0/5 > **Dionne Joy** | *December 24, 2025* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team. > > **Cons**: Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members > > My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client. ----- ### "Five9 The One Place Shop" — 5.0/5 > **Verified Reviewer** | *August 18, 2025* | Retail | Recommendation rating: 3.0/10 > > **Pros**: All in one place shop, and its constant AI innovation product offering, apart from their amazing support team > > **Cons**: Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product > > Amazing experience so far, great customer support, great product value and great constant improvements ----- ### "Very good call centre program to use\!" — 5.0/5 > **Laila** | *December 15, 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Easy to use interface. Was able to utilize it in a lot of companies I had worked for. > > **Cons**: No cons per se. I did not notice any issues or bugs. > > Very good. It should be in every organization. Great training materials provided by the company and support is easy to get a hold of as well. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data