Who Uses Virtuagym?

Health clubs, personal trainers, physical therapists, dietitians and other health & fitness related businesses.

What Is Virtuagym?

Virtuagym is the ultimate solution for club managers looking to take their club to the next level with powerful member engagement and management software. Want to keep your gym's revenue going even when it is closed? Then check out PRO+, a revolutionary turnkey digital membership solution. Stay connected to your members via a personalized app, combine in-facility training with digital on-demand workout videos, and more. Sounds interesting? Book your demo and get ready to transform your fitness!

Virtuagym Details

Virtuagym

https://virtuagym.com/software/en/

Founded 2008

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Virtuagym pricing overview

Virtuagym does not have a free version. Virtuagym paid version starts at US$29.00.


Starting Price

US$29.00

Free Version

No

Virtuagym deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Virtuagym Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

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  • Clock In / Out
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  • Payroll Management
  • Project Time Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
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  • Performance Metrics
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  • Reminders
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Virtuagym Reviews

Read all reviews

Overall rating

3.6/5

Average score

Ease of Use 3.6
Customer Service Software 3.6
Features 3.6
Value for Money 3.3

Review software

Share your experiences with other software buyers.

Write a Review!
Jack B.
Commercial Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-03-11

"Customer and End User benefits"

Pros: Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

Cons: limited connectivity to big brand wearable tech.
We were also unable to use it to manage our online sports hall bookings.

Vendor Response

by Virtuagym on 2021-03-26

Hello Jack,

It is highly pleasant for us to know that our software is helping you to run your business in such a good way!

We are continuously working on improving our product, and offering more integrations is already on our roadmap.

As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at [email protected] to better assist you with this!

Team Virtuagym

  • Reviewer Source 
  • Reviewed on 2021-03-11
Elizabeth J.
Nutrition Coach
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-01-23

"Nutrition App/Meal Plans"

Comments: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pros: I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Cons: There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Vendor Response

by Virtuagym on 2021-01-31

Hello Elizabeth,

Thank you for sharing your thoughts with us!

We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration.

Please feel free to contact us at [email protected]

  • Reviewer Source 
  • Reviewed on 2021-01-23
Valarie A.
Fitness Centre Coordinator/Manager
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-07-29

"Great for clients, not yet great for the business end"

Comments: We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Pros: The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Cons: The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Vendor Response

by Virtuagym on 2020-07-31

Dear Valarie,

Thank you for sharing your Virtuagym experience!

We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue.

Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients.

Let us remind you to reach out whenever you need us by emailing our support team at [email protected] we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall.

With warm regards,

Your Virtuagym family!

  • Reviewer Source 
  • Reviewed on 2020-07-29
Dylan M.
Owner/Head Trainer
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-03-23

"Virtuagym for Upstart Fitness Companies"

Comments: Helps me stay efficient with business operations, helps build brand, adds value to member experience.

Pros: Software is easy to use, adds value to your brand, and is organized for efficiency.

Cons: I don't know that I have a significant grievance with any part of the software.

Vendor Response

by Virtuagym on 2021-03-26

Hello Dylan,

Thanks for taking the time to leave such a wonderful review!

We are happy to hear that our product is exactly what you were looking for.

Please feel welcome to email us at [email protected] if we can be of further assistance.

Team Virtuagym

  • Reviewer Source 
  • Reviewed on 2021-03-23
Alexander G.
Owner
Sports, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-03-22

"What you see is what you get"

Comments: Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Pros: Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Cons: Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Vendor Response

by Virtuagym on 2020-04-28

Dear, Alexander

Thank you very much for sharing your experience!

We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations.

Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve!

We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth.

Once again, your review is highly appreciated!

Sending you all the best,

Your Virtuagym Family.

  • Reviewer Source 
  • Reviewed on 2020-03-22