What Is Spidergap?

Whether you’re looking for a 360-degree feedback tool that’s ready to use out-of-the-box or you’d prefer to customize the entire process, Spidergap offers features and pricing that support your next steps. Spidergap is for organizations that want to provide their leaders with modern 360-degree feedback reports that are easy to review and action while still customizable. Arrange a free demo with a 360-degree feedback expert to decide if Spidergap will work for you.

Who Uses Spidergap?

Spidergap is for organizations looking for an easy-to-use tool that provides actionable 360 Feedback. More than 2500 customers in 134 countries have delighted their leaders with Spidergap feedback.

Where can Spidergap be deployed?

Cloud-based
On-premise

About the vendor

  • Spidergap
  • Located in London, UK
  • Founded in 2011

Spidergap support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Brazilian Portuguese, Chinese, Czech, Danish, Dutch and 17 others

Spidergap pricing

Starting Price:

US$89.00/year
  • Yes, has free trial
  • Yes, has free version

Spidergap has a free version and offers a free trial. Spidergap paid version starts at US$89.00/year.

Pricing plans get a free trial

About the vendor

  • Spidergap
  • Located in London, UK
  • Founded in 2011

Spidergap support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Brazilian Portuguese, Chinese, Czech, Danish, Dutch and 17 others

Spidergap videos and images

Spidergap Software - Easy to understand & use
Spidergap Software - Fully customizable
Spidergap Software - Supported by 360 experts
Spidergap Software - Review the impact
View 5 more
Spidergap video
Spidergap Software - Easy to understand & use
Spidergap Software - Fully customizable
Spidergap Software - Supported by 360 experts
Spidergap Software - Review the impact

Features of Spidergap

  • 360 Degree Feedback Software
  • API
  • Activity Dashboard
  • Assessment Management
  • Competency Management
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • HR Management
  • Individual Development Plans
  • Performance Management
  • Performance Review Management
  • Progress Tracking
  • Question Library
  • Reporting/Analytics
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Surveys & Feedback
  • Third Party Integrations

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Reviews of Spidergap

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
20%
3
1%
Jickson
HR Manager in India
Computer Software, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Moderate, great client assistance and a simple to-utilize administration

5.0 2 years ago

Comments: Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue. This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

Pros:

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

Cons:

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

Verified Reviewer
Human Resource Development in Japan
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Affordable, good customer service and an easy-to-use service

5.0 2 years ago

Comments: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternatives Considered: Qualtrics EmployeeXM and SurveyMonkey

Reasons for Switching to Spidergap: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Verified Reviewer
Human Resources Specialist in US
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Spidergap Bridges the Gap Between Employees and Human Resources

5.0 4 years ago

Pros:

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Cons:

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Spidergap Response

3 years ago

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Finn
Accountant in Estonia
Accounting Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Very easy to use and effective tool - Outstanding support!

5.0 2 years ago

Pros:

Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

Cons:

There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

Spidergap Response

2 years ago

Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!

Travis
Travis
HR Manager in US
Verified LinkedIn User
Higher Education Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Outclass tool with fantastic customer service and excellent functionality

5.0 4 years ago

Comments: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap Response

3 years ago

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!