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What Is BigCommerce?

BigCommerce is a leading B2B ecommerce solution designed to support the complexities of B2B businesses. Our platform is agile and easy to use, so you can launch fast — and innovate faster. We take care of automatic updates, security and hosting, enabling you to focus on exceeding customer expectations. Plus, with a focus on platform openness, you can seamlessly connect to the mission-critical systems you depend on (ERP, PIM, CRM, etc.) and quickly add new channels or technology partners.

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

Where can BigCommerce be deployed?

Cloud-based
On-premise

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce pricing

Starting Price:

US$39.00/month
  • Yes, has free trial
  • No free version

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$39.00/month.

Pricing plans get a free trial

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce videos and images

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BigCommerce video
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Features of BigCommerce

  • API
  • Abandoned Cart Saver
  • CRM Software
  • Cataloging/Categorization
  • Channel Management Software
  • Content Management System (CMS) Software
  • Customer Touchpoints
  • Data Import/Export
  • Data Security
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • For Small Businesses
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Marketplace Integration
  • Mobile Access
  • Multi-Channel Marketing
  • Online Store Builder
  • Order Management Software
  • Payment Options
  • Pre-built Templates
  • Promotions Management
  • Real Time Editing
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • Shipping Management
  • Shopping Cart Software
  • Tax Management Software
  • Template Management
  • Third-Party Integrations
  • Website Management
  • eCommerce Management

Alternatives to BigCommerce

FREE, open-source and easy to use ecommerce platform! No monthly fees, no catches; just an effective and customizable platform for you
E-commerce platform for the serious business. Fully customizable storefront - 1000s of settings, source code and a rich feature set.
Open source eCommerce solution for building online stores. Comes with access to multiple add-ons that can be used for customization.
Kibo takes B2B eCommerce platform to the next level. Grow and strengthen your B2B accounts with personalized shopping experiences.
Znode is an enterprise B2B ecommerce platform developed to enable growth through a rich set of native B2B features.
All-in-one eCommerce platform for online business owners.
The product is capable of setting up a marketplace with optimum features. Vendor dashboard, commission, shipping, product comparison.
Built for retail, Shopify POS brings your sales, inventory, customers, and more together across brick & mortar and online locations.
Just pick a template, then customize fonts, colors, and content to match your style.

Reviews of BigCommerce

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Director of E-commerce & Marketing in US
Verified LinkedIn User
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

TYLER'S x BigCommerce

5.0 4 years ago

Comments: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pros:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Nathan
Nathan
Marketing Manager in US
Verified LinkedIn User
Sporting Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Among the best ecommerce solutions for growing businesses

5.0 5 years ago

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered: Adobe Commerce , WooCommerce and Shopify

Reasons for Choosing BigCommerce: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Switched From: Lightspeed Retail

Reasons for Switching to BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

Dominique
Marketing Officer in US
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Learning curve worth the investment

5.0 last month New

Pros:

BigCommerce is a great platform for growing businesses. From the 24/7/365 customer support to the various integrations that can be used. I find BigCommerce to be very beneficial for business growth, enhancement, and continuous support. The website templates are simple yet the platform does have a learning curve as things as not as simple as copy and paste. However, this personalization helps to make your website look unique.

Cons:

The learning curve is the biggest challenge; however, BigCommerce has a wonderful customer support that helps you through any challenge you may find.

IRYNA
Artist in Greece
Arts & Crafts, Self Employed
Used the Software for: 1-5 months
Reviewer Source

BIGCOMMERC-FRAUDERS!

1.0 2 months ago New

Cons:

BIGCOMMERC-FRAUDERS! Return the money!!! Terrible. Nothing works! Impossible to change the topic...No feedback. Read reviews before contacting them. Not a single good review. These are scammers!

simon
Manager in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great starter system for a new business

4.0 2 months ago New

Comments: Good experience, will still compare to shopify as they are so close in products but overall good system, improve the apps and this will be a leader in the market

Pros:

the ease of use, from entering all the product data and the website design element was straight forwards and easy to use. Great customer service and some great templates for building

Cons:

the apps could do with a better selection, more like shopify ideally

Alternatives Considered: Magento Marketplace

Reasons for Switching to BigCommerce: costings were too high on magento and the internal knowledge needed to set it up was not available