Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

What Is BigCommerce?

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands. Get 1 Month Free Today

BigCommerce Details

BigCommerce

http://www.bigcommerce.com

Founded 2009

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BigCommerce pricing overview

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$29.95/month.


Starting Price

US$29.95/month

Free Version

No

Free Trial

BigCommerce deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

BigCommerce Features

  • Bulk Ordering
  • Cataloging/Categorization
  • Communication Management
  • Customer Management
  • For B2B
  • Inventory Control Software
  • Mobile Access
  • Order Management Software
  • Payment Options
  • Promotions Management
  • Reordering
  • Reporting/Analytics
  • SEO Management
  • Shipping Management

View full list of B2B eCommerce Platform Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Audio File Management
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Classification
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management Software
  • Engagement Tracking
  • File Management
  • Filtering
  • Forms Management
  • Full Text Search
  • Image Editing
  • Metadata Management
  • Multi-Language
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Management
  • Workflow Management Software

View full list of Content Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Barcode / Ticket Scanning
  • CRM Software
  • Cataloging/Categorization
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Touchpoints
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Integrated Development Environment
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Management Software
  • Order Processing
  • Price / Margin Management
  • Product Catalog
  • Product Data Management Software
  • Promotions Management
  • Purchase Order Management
  • Ratings / Reviews
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Returns Management
  • SEO Management
  • Sales Orders
  • Search/Filter
  • Shipping Management
  • Shopping Cart Software
  • Template Management
  • Third Party Integrations
  • Web/Mobile App Development
  • Website Management
  • eCommerce Management

View full list of Headless eCommerce Platform Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Cataloging/Categorization
  • Channel Management Software
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Product Catalog
  • Product Data Management Software
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Returns Management
  • SEO Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Labels
  • Shipping Management
  • Shopping Cart Software
  • Social Commerce
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management Software
  • Website Management
  • eCommerce Management

View full list of Multi-Channel eCommerce Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management Software
  • eCommerce Management

View full list of Retail Management Systems Software

  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • CRM Software
  • Cataloging/Categorization
  • Credit Card Processing
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Email Templates
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management Software
  • Order Tracking
  • Product Catalog
  • Product Configurator Software
  • Product Ratings / Reviews
  • Promotions Management
  • Real Time Data
  • Refund Management
  • Reporting & Statistics
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart Software
  • Social Media Integration
  • Stock Management
  • Tax Management Software
  • Template Management
  • Third Party Integrations
  • eCommerce Management

View full list of Shopping Cart Software

  • Cataloging/Categorization
  • Channel Management Software
  • Customer Accounts
  • Email Marketing Software
  • Inventory Management Software
  • Loyalty Program
  • Mobile Commerce
  • Order Management Software
  • Product Configurator Software
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart Software

View full list of Small Business eCommerce Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto Update
  • CRM Software
  • Chat/Messaging
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Forms Management
  • Inventory Management Software
  • Landing Pages/Web Forms
  • Media Library
  • Multi-Language
  • Newsletter Management
  • Online Booking Tools
  • Online Store Builder
  • Order Management Software
  • Pre-built Templates
  • Promotions Management
  • Real Time Analytics
  • Real Time Editing
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Shopping Cart Software
  • Social Media Integration
  • Survey Builder
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Website Management
  • Widgets
  • eCommerce Management

View full list of Website Builder Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM Software
  • Campaign Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Inventory Management Software
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Product Data Management Software
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Returns Management
  • Reviews Management
  • SEO Management
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart Software
  • Social Media Integration
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

View full list of eCommerce Software

BigCommerce Alternatives

More BigCommerce alternatives

BigCommerce Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.2
Customer Service Software 4.2
Features 4.1
Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!
Justin D.
Director of E-commerce & Marketing
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-11-09

"TYLER'S x BigCommerce"

Comments: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pros: BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons: When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

  • Reviewer Source 
  • Reviewed on 2020-11-09
Alana K.
VP
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-09-23

"Definitely better than Shopify"

Pros: I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!

Cons: I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!

  • Reviewer Source 
  • Reviewed on 2020-09-23
Asher J.
Financial Director
Consumer Goods, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-06-07

"BigCommerce is a great online store solution."

Comments: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros: Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons: I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

  • Reviewer Source 
  • Reviewed on 2021-06-07
Max S.
Director of Systems Operations
E-Learning, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020-05-08

"Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find"

Comments: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pros: It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Cons: * Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear
* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

  • Reviewer Source 
  • Reviewed on 2020-05-08
Harsha V.
Application engineer
Information Technology & Services, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-03-31

"Best online platform for start-ups and beginners to innovate business."

Comments: This platform helps in starting a new business for starters. The user interface is user friendly in which the products can be built easily with great security. The support in this Application is very helpful in expanding the products over the globe.

Pros: The feature available in this application helps to learn about the current market and help us to build the dedicated products. The marketing of our products online through different applications like Instagram helps in a major Part. The user interface and Mobile user friendly is very helpful. The detailed marketing helps in developing the business overall the globe.

Cons: The themes while building the platform is quite expensive and editing feature can be added which helps in major role. The interface can be improved.

  • Reviewer Source 
  • Reviewed on 2021-03-31