What Is Gusto?

Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 200,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.

Who Uses Gusto?

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

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Reviews of Gusto

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Alicia
Alicia
Lawyer in US
Verified LinkedIn User
Legal Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I’m an employment lawyer and I consistently recommend Gusto to my clients

5.0 2 years ago

Comments: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros:

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons:

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Sean
Vice President in US
Construction, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Gusto Makes Payroll For Small Business Easy

4.0 last month New

Comments: Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set it and forget kinda.

Pros:

One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.

Cons:

It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.

Barbara
Owner in US
Accounting Software, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Switching back to Square Payroll by year-end

2.0 2 months ago New

Comments: Not at all pleased. I was hoping to love this but did not

Pros:

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Cons:

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Lianna
Manager in US
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Payroll Made Easy

5.0 4 months ago

Comments: The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Pros:

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Cons:

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

Sarah
Accountant in US
Accounting Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gusto payroll review

4.0 2 months ago

Comments: Gusto is a good low-cost software for payroll. Customer support is uneven, mostly due to Covid. They are focusing their efforts on mid-sized or larger companies.

Pros:

Gusto integrates well with Quickbooks Online. It's also fairly easy to onboard new clients/employees.

Cons:

he reports are hard to figure out. I've had trouble looking finding what I'm looking for. Don't like how their journal entries work.