17 years helping Canadian businesses
choose better software
Gusto
What Is Gusto?
Grow and develop your dream team with Gusto's talent management tools.
We provide thoughtful tools for performance evaluations and career development so you can build the kind of work culture that helps you motivate, nurture, and retain your talented team.
With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.
Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.
Who Uses Gusto?
Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.
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Other great alternatives to Gusto
Reviews of Gusto
Alternatives Considered:
I’m an employment lawyer and I consistently recommend Gusto to my clients
Comments: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.
Pros:
Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.
Cons:
I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.
Great company to work with
Comments: Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us.
Pros:
Wonderful customer service, really responsive and easy to work with.
Cons:
We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.
Gusto Response
last month
Hello Gabrielle, Hello, Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with. We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out. Thank you again for choosing Gusto and for your valuable feedback. -Gusto
If your budget is small, Gusto may work for you.
Comments: I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either.
Pros:
The user interface is really nice looking and it is easy to get started and use - when it is working.
Cons:
There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions.
Gusto Response
last month
Hello, Hello, Thank you for sharing your feedback. We’re pleased to hear that you find our user interface appealing and appreciate the cost benefits. However, I’m sorry to learn about the challenges you’ve encountered with our customer service. We are continuously working to improve our platform and address any issues our customers face. Your feedback is invaluable in helping us refine our services. If you have any specific concerns or need further assistance, please feel free to reach out to us directly at [email protected]. We are here to help resolve any issues and ensure your experience with Gusto is as smooth as possible. Thank you for your patience and understanding. -Chelsea B
Accountant Approved
Pros:
Very user friendly and the customer service is outstanding!!
Cons:
So far I have nothing bad to say about Gusto
Gusto Response
last month
Hello Debbie, Thank you for your glowing feedback! We're thrilled to hear that Gusto's user-friendly platform and outstanding customer service have made a positive impact on you and your clients. It’s great to know that the accountant login has been helpful, and we’re proud to be a cost-effective solution that works for both your team and your clients. We appreciate you choosing to switch to Gusto and are here to continue supporting you. If you ever need anything, don’t hesitate to reach out! -Gusto
Alternatives Considered:
Gusto is a user friendly payroll product for small businesses
Comments: Gusto is a good product for business owners that want to manage their own payroll.
Pros:
I like how easy it is to set up Gusto. I also like that Gusto is very scalable. It works well for a single employee business or a business with many employees.
Cons:
Customer service response times are not always consistent. Normally this is not an issue, but can cause stress when things need to be done quickly.
Gusto Response
last month
Hello Justin, Hello, Thank you for your feedback! We’re glad you find Gusto easy to set up and scalable. If you have more feedback or need assistance, please let us know -Gusto
