---
description: Learn more about ModalCRM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ModalCRM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [ModalCRM](/software/1311965/ModalCRM)

# ModalCRM

Canonical: https://www.capterra.ca/software/1311965/ModalCRM

> Cloud-based live chat tool that unifies website chat, Telegram, Viber, WhatsApp, and Instagram into one inbox.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ModalCRM?

Small to midsize businesses, particularly those in the Ukrainian market seeking a locally operated alternative to other live chat tools.

## About the vendor

- **Company**: ModalCRM

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Ukrainian
- **Available Countries**: Ukraine, United States

## Features

- Contact Management Software
- Interaction Tracking
- Lead Management Software

## Support Options

- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software)

## Related Categories

- [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software)
- [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software)
- [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software)

## Alternatives

1. [Applied Epic](https://www.capterra.ca/software/70671/applied-epic) — 4.2/5 (142 reviews)
2. [Salesforce Starter](https://www.capterra.ca/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews)
3. [Creatio AI CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (151 reviews)
4. [Method CRM](https://www.capterra.ca/software/130389/method-crm) — 4.2/5 (143 reviews)
5. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1311965/ModalCRM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10263091/ModalCRM/> |
| en-AE | <https://www.capterra.ae/software/1311965/ModalCRM> |
| en-AU | <https://www.capterra.com.au/software/1311965/ModalCRM> |
| en-CA | <https://www.capterra.ca/software/1311965/ModalCRM> |
| en-GB | <https://www.capterra.co.uk/software/1311965/ModalCRM> |
| en-IE | <https://www.capterra.ie/software/1311965/ModalCRM> |
| en-IL | <https://www.capterra.co.il/software/1311965/ModalCRM> |
| en-IN | <https://www.capterra.in/software/1311965/ModalCRM> |
| en-NZ | <https://www.capterra.co.nz/software/1311965/ModalCRM> |
| en-SG | <https://www.capterra.com.sg/software/1311965/ModalCRM> |
| en-ZA | <https://www.capterra.co.za/software/1311965/ModalCRM> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"ModalCRM","description":"ModalCRM is a cloud-based customer communication platform that brings website live chat, messaging apps, and browser-based voice calls into a single operator inbox. Businesses use it to manage all incoming conversations from one interface without switching between apps or tools.\n\nEach customer is linked to a persistent card that stores full conversation history across every channel, along with ad source and UTM tracking data and the page where the customer first made contact. Conversations are automatically distributed across team members to prevent duplicate replies.\n\nCore features include a website chat widget installed with one line of code, a no-code bot builder with a block-based scenario editor, browser voice calls without PBX hardware, missed-call-to-task conversion, and callback scheduling.\n\nModalCRM suits small to midsize businesses that need a straightforward, affordable tool to centralize customer communication.","image":"https://images.g2crowd.com/display-layer-screenshots/2110490/b636d593e825cf36bf33b3abdac78b882d22ef08b85dba0b6afed67e70dbde41.webp","url":"https://www.capterra.ca/software/1311965/ModalCRM","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1311965/ModalCRM#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1311965/ModalCRM#faqs","mainEntity":[{"name":"What Is ModalCRM?","@type":"Question","acceptedAnswer":{"text":"ModalCRM is a cloud-based customer communication platform that brings website live chat, messaging apps, and browser-based voice calls into a single operator inbox. Businesses use it to manage all incoming conversations from one interface without switching between apps or tools.Each customer is linked to a persistent card that stores full conversation history across every channel, along with ad source and UTM tracking data and the page where the customer first made contact. Conversations are automatically distributed across team members to prevent duplicate replies.Core features include a website chat widget installed with one line of code, a no-code bot builder with a block-based scenario editor, browser voice calls without PBX hardware, missed-call-to-task conversion, and callback scheduling.ModalCRM suits small to midsize businesses that need a straightforward, affordable tool to centralize customer communication.","@type":"Answer"}},{"name":"Who Uses ModalCRM?","@type":"Question","acceptedAnswer":{"text":"Small to midsize businesses, particularly those in the Ukrainian market seeking a locally operated alternative to other live chat tools.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.ca/software/1311965/ModalCRM#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"ModalCRM","position":3,"item":"/software/1311965/ModalCRM","@type":"ListItem"}]}]}
</script>
