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RazorSync
RazorSync Overview:
What Is RazorSync?
RazorSync is a cloud-based field service software designed to streamline operations for field service businesses. With a desktop and mobile application, the platform provides expert features including customer and team management, scheduling, integration with Quickbooks, merchant services, and more.
Who Uses RazorSync?
Field management software that serves small to medium businesses that provide field services across multiple industries, including electricians, plumbers, general contractors, pool services, and more.
Where can RazorSync be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 487 reviews
Reviews sentiment
Positive
84%
Neutral
12%
Negative
3%
Starting Price
US$85.00
Per User, Per Month
Free trial
About the vendor
- RazorSync
- Founded in 2010
RazorSync support
- Phone Support
- Chat
Countries available
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Canada, United States
Languages
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English
Features of RazorSync
Other great alternatives to RazorSync
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Top rated features
Quotes/Estimates
Scheduling Software
Top rated features
Billing & Invoicing
Online Invoicing
Top rated features
Mobile Access
Online Invoicing
Top rated features
Appointment Management
Service History
Top rated features
Chart of Accounts
Income & Balance Sheet
Top rated features
Billing & Invoicing
Financial Reporting Software
Top rated features
Financial Reporting Software
Invoice Creation
Top rated features
Mobile Access
Quotes/Estimates
Top rated features
General Ledger
Invoice Creation
Capterra verified reviews for RazorSync
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Overall rating
Based on 487 reviews
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Josh
owner in US
Construction, 2–10 Employees
Used the Software for: 1+ year
"Happy Customer"
January 15, 2025
great customer service and easy to use software
Pros:
Easy to use and has a good flow. Great customer service
Cons:
inventory was hard to track compared to other systems
Reviewer Source
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RazorSync Response
January 16, 2025
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our product has been able to meet your needs and provide you with value. It’s always our goal to make your experience as seamless and productive as possible, and feedback like yours really motivates us to keep improving. Our Support team is here to meet your needs and answer any questions you may have so you can run your business and RazorSync seamlessly. Feel free to reach out anytime at [email protected]
Nicholas
Account Support Manager in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
"Very good in theory but only mediocre in execution"
January 28, 2021
Ultimately, RazorSync works well enough for our business to function and depend on it for the essentials. The GPS functionality at its best is not dependable but at its worst, just does not work. I have spent hours speaking to the engineering team to no avail. The customer support is fantastic, however, and will take the time and are available for generous hours throughout the day.
Pros:
Excellent customer service, a lot of features, good comprehensive data banks, limitless storage for data, a lot of customization options
Cons:
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface
Reviewer Source
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Angie
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
"Great for plumbers!"
November 8, 2019
Saves time makes billing easy and payments can be made right in the system I have used it for 6 years and they have grown a lot and always add features! They listened to their customers on their needs.
Pros:
Easy to set up the way you want it. Easy to use on tablets and phones in the field customizable for property management and customers with multiple addresses
Cons:
I would like to be able to have multiple email addresses on an account for a customer
Reviewer Source
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Johnny
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
"Razorsync For Landscape and Handyman Services"
November 6, 2019
Overall razorsync is a game changer for any company that uses it. I have been a razorsync customer for over 5 years and plan on it staying that way.
Pros:
These are all the reasons we use Razorsync
Good for:
CRM
Scheduling
tracking work history customers, especially customers with multiply properties
invoicing with QB integration
service reports w/ pictures
saving pictures in a work order
customers signature option
Tracking payroll hrs.
Tracking Field Tech
Cons:
1. route optimization did work well for us, we had to always double check it and usually adjust it. we stopped using it because of this reason after about 90 days of using it when it first cam out. it may work better now.
2. Clocking in and out of work from a cellphone. isnt always as seemless as clocking in and out of work from a computer. Sometimes its doesnt clock people into or out of work and will get stuck syncing.
clocking in and out of work from a computer in usually always seemless and never an issue
3. Searching for a property is hard too especially for a customer that has 50 or more properties. finding he customer is easy but there is not an search with the customer account to search for a specific property. When you search for a property in the customer search using a property address, the search results produce only the company name the property is associated with.
Reviewer Source
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Michael
Operations in US
Construction, 2–10 Employees
Used the Software for: 2+ years
"Great software"
November 1, 2019
Started using this software a few years ago and has exceeded all my expectations. Starting another company and this will be my go to
Pros:
Ease of use and set up. Also tracking, email notifications, easy use with QuickBooks integration.
Cons:
Really can’t see any cons. I issued I have had were my fault or fixed with support ASAP.
Reviewer Source
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