15 years helping Canadian businesses
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Paycom
What Is Paycom?
For nearly 25 years, Paycom has streamlined businesses and simplified life for employees. Our easy-to-use HR and payroll technology empowers workers by putting crucial information at their fingertips. And thanks to Beti®, those workers now do their own payroll. Beti is an industry-first solution that guides employees to find and fix costly payroll errors before submission.
Who Uses Paycom?
Paycom's single-application software helps companies automate and streamline payroll and HR processes, simplifying the employee life cycle.
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Reviews of Paycom
Paycom simplifies manager and payroll/HR access
Comments: Paycom has numerous advantages, one of which is that it allows workers to review their time sheets and paychecks before they are officially submitted.
Pros:
It's simple for staff to utilize Paycome to review and sign off on their own timesheets. Your devoted specialist's constant help has been greatly appreciated. If they don't know the solution, they'll go look for it and get back to you. What I need is a business that specializes in finding and applying solutions.
Cons:
My only complaint is the price, but that's only because I'm a miser. The only drawback I've experienced is a delay in receiving my tax results. But if I wait patiently, I can get anything I want.
Paycom Response
5 months ago
Thank you for the review, Alyssa! We're glad to know Paycom introduced an easy-to-use payroll software for your team.
Never go to Paycom.
Comments: It is there way, only there way, no flexibility. They have a good product but hold you hostage. No customer service to help you. It is all about money with them. Billing had so many hidden fees it was not funny.
Pros:
Good Product but all down hill from there.
Cons:
The worst customer service a company could ever have. It gets even worse if you leave them. This company is only about money. Once your in they don't help you. Their billing is non-tranparent. They could not even explain why they charged what they did when you received a bill. We had a billing discrepency and when we asked them about it they emailed what it should be. We asked them to come in for a meeting and the bill was not $18,000 more than what they emailed. They could not explain it.
Paycom Response
last month
We are happy to hear that our product has been easy to use. Your satisfaction is our priority and we appreciate your input to improve our services. We'd like to learn more about your feedback so we can properly address your concerns. Please reach out to us at [email protected], and a team member will contact you.
Do not recommend
Comments: horrible
Pros:
good analytics. the support staff is nice
Cons:
I do not think the paycom support team understands their product. We simply switched ERP systems and needed to update corresponding GL codes. A very BASIC task. The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. The solutions have been to Band-Aid each gap. After about 20 Band-Aids, the damn has broke. Basic things are challenging using this system and the support is awful. The mindset of paycom is how quickly can I get off of the phone with this customer.
Paycom Response
last month
Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our product standards. We'd like to connect with you in order to resolve your concerns. Email us at feed[email protected] and a member of our team will be in touch.
Paycom simplifies payroll processes for our company
Comments: Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.
Pros:
Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.
Cons:
Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.
Paycom Response
last month
We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.
Alternatives Considered:
Paycom is Simplicity
Comments: Overall Paycom has been easy to use and exactly what we needed to get our Payroll & HR started. Its great for small businesses.
Pros:
Paycom is a user friendly, quick set up platform to process payroll, employee management & time tracking.
Cons:
The initial set up help was great, but once you get going, finding help can be frustrating. You are passed from one person to the next instead of someone who knows your account. I think your onboarder should also be your go to for more than the first few weeks.
Paycom Response
last month
We are happy to hear that our product has been easy to use. Your satisfaction is our priority and we appreciate your input to improve our services. We'd like to learn more about your feedback so we can properly address your concerns. Please reach out to us at [email protected], and a team member will contact you.
