15 years helping Canadian businesses
choose better software

What Is Paycom?

Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Cloud-based convenience streamlines processes among employees, managers and HR by seeing analytics on headcount, turnover, overtime and more.

Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes, simplifying the employee life cycle.

Paycom Software - 1
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Reviews of Paycom

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe
Joe
Director of HR, Payroll, Accounting in US
Verified LinkedIn User
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Paycom Review

5.0 4 months ago

Pros:

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Paycom Response

4 months ago

Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.

Debralynn
Controller in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Review of the newly implemented Paycom system

5.0 last month New

Comments: From sales, to purchase to implementation and go live it remains a great experience.

Pros:

The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.

Cons:

The multiple authentications to log in and repeat phone calls.

Paycom Response

last month

We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review!

Jennifer
Insurance Coordinator in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Not my favorite

3.0 2 weeks ago New

Comments: We switched to paycom from paychex flex because we thought it would be better but their support personal was awful so we switched back to paychex flex.

Pros:

The app was easy to use and it always logged in easily.

Cons:

The payroll part of it took our payroll person all day to do payroll.

Paycom Response

4 days ago

Jennifer, we’re disappointed to read your review. We hold our product and service to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.

Caroline
HR Director in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good Software , Bad customer service

4.0 3 months ago

Pros:

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

Cons:

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Paycom Response

3 months ago

We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at [email protected], and a team member will reach out.

Nathaniel
Jr. Systems Administrator in US
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Paycom is the better alternative

4.0 2 weeks ago New

Comments: Overall I have really enjoyed the ease of use and streamlined experience.

Pros:

Paycom has all the same benefits that the big names like ADP have for a better price.

Cons:

PTO accruals and usage is somewhat confusing.

Paycom Response

2 weeks ago

Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review!