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Paycom
What Is Paycom?
Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Cloud-based convenience streamlines processes among employees, managers and HR by seeing analytics on headcount, turnover, overtime and more.
Who Uses Paycom?
The software caters to businesses of all sizes across various industries such as education, healthcare, hospitality, manufacturing, nonprofits, retail, and transportation, among others.
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Reviews of Paycom

Alternatives Considered:
Paycom Review
Pros:
I like the quick responses from the Account Manager and Dedicated Specialist most.
Cons:
A lot of custom reports for data need to be purchased separately from what is included in the costs.
Paycom Response
12 months ago
Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.
Paycom - Best system yet!
Comments: This software implementation has been better than expected, felt very supported throughout the process and the program is easy to use and navigate. I like how we can hand back a lot of control and accountability to the employees and managers.
Pros:
The support is unequalled, all through implementation and first several payrolls, they were usually very quick to respond to emails and answer questions.
Cons:
Canadian taxes and statutory deductions are a work in progress and we have had a couple hiccups.
Paycom Response
2 weeks ago
Crystal, it's wonderful to hear that your specialist has been able to provide you with the level of support you deserve, responding promptly to your emails and questions throughout the implementation process. We're also glad to hear that your dedicated specialist is working closely with you to address the challenges with Canadian taxes and statutory deductions, and are committed to finding a solution. At Paycom, we strive to deliver world-class service, and it's great to see that we've been able to exceed your expectations, especially after coming from a previous provider that left you feeling abandoned. Your experience is a testament to our team's hard work and dedication to providing an exceptional client and user experience.
Easy to use system for small businesses
Pros:
Paycom was very user friendly because it was not a very robust system.
Cons:
Paycom has very limited reporting capabilities. The system was too antiquated for the size of my company which was growing.
Paycom Response
2 months ago
Hi, Caroline. Paycom is dedicated to setting clients up for success. We hold our software and dedicated specialists to a high standard, and we'd like to learn more about your review. Please contact us at [email protected], and a member of our team will reach out.
Alternatives Considered:
HR Director
Comments: My overall experience with Paycom since the beginning has been positive and seamless.
Pros:
You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.
Cons:
I have no dislikes about Paycom. I am 100% a Paycom fan.
Paycom Response
3 months ago
Lindsey, we're thrilled to hear you enjoy using our single software! It’s rewarding to know that you are 100% a Paycom fan, from our seamless software to our world-class service. Thank you for your 5-star review!
Paycom Review
Comments: The overall experience has been a rollercoaster of rolling out new products and changing our department processes to stay on top of new trends and features. However, now everything is working smoother, and I am very happy with Paycom.
Pros:
I enjoy my Paycom representative [sensitive content hidden] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems.
Cons:
We did not have proper communication prior to [sensitive content hidden] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system.
Paycom Response
last month
We're thrilled to hear that your dedicated specialist has been a valuable resource in helping you maximize our system's capabilities. We are committed to offering world-class service and are glad this has been reflected in your experience. We value your feedback and are committed to providing the best value possible to our clients. Thank you for your review, Liz!
Not just a payroll system
Comments: Overall, paycom offers everything we need to make payroll easy for our employees. From onboarding to payroll and everything in between paycom checks the boxes.
Pros:
Paycom is really easy to use for both me as a manager and for my employees. I like that there is an in depth desk top version and a quick on the go app version.
Cons:
I wish the cost for additional integrations was more budget friendly.
Paycom Response
2 months ago
We're happy to hear you value accessing all your HR and payroll needs in a single software, Rachel. Paycom's mission is to simplify and automate HR and payroll processes for all our users, so we are happy to hear this has been your experience. Thank you for taking the time to leave us a 5-star review!
Payroll review
Comments: Overall, I have had a pleasant and good experience
Pros:
The ease of the reporting and the use of Paycom for Payroll.
Cons:
I wish we got the State tax reports and I wish we could configure the PTO better. Also, I wish it was a better way to pay OT to salary employees when the law went into effect in July.
Paycom Response
last month
Theresa, thank you so much for taking the time to share your feedback! We're thrilled to hear that you're finding our reporting features easy to use and that you're having a great experience with our payroll solutions. We encourage you to reach out to your dedicated specialist for assistance with configuring PTO and OT. Paycom is committed to providing world-class service and look forward to continuing to support you in any way we can.
Paycom is a virtual HR Team member!
Comments: Great experience good product and the App is great!
Pros:
The ease and convenience of the app made the difference for me.
Cons:
My clients needed a seperate app for reimbursements
Paycom Response
2 months ago
It's great to hear that Paycom's HR and payroll software has created efficiencies and helped streamline processes for you and your organization. Thank you for sharing your experience with us, Mike.
Great platform
Comments: They have been amazing. Fantastic customer service. Innovative and helpful
Pros:
Ease of use. Great all around platform. Perfect for any size business.
Cons:
None. Paycom is an amazing app. We currently have all of our employees participating.
Paycom Response
last month
Michele, thank you for your glowing review! It's wonderful to know you're finding our software easy to use, and especially appreciate your comment that Paycom is perfect for businesses of any size. We believe that every organization deserves access to innovative, user-friendly payroll and HR solutions, and we're committed to providing a scalable platform that meets the unique needs of each client. We're also delighted that you love our mobile app and are impressed with our innovative approach. Most of all, we're grateful for your kind words about your dedicated specialist. We're committed to providing world-class service every step of the way, and it's wonderful to know we're exceeding your expectations. Thank you for choosing Paycom!
10/10 Stars for Paycom!
Comments: My overall experience with Paycom has been great and I would highly recommend to use!
Pros:
I like that you can go back and see your previous years of W-2's
Cons:
There really is not a con that I don't like about Paycom it is a great software management system for keeping up with your hours.
Paycom Response
2 months ago
We're delighted to hear that Paycom has exceeded your expectations, Sydney. Your positive experience is a testament to our team's dedication to delivering world-class service. Thank you for your 5-star review!
PayCom Experience
Comments: Overall, we have been with PayCom almost 6 years. The majority of our contact people have been very good. They tend to promote their people quickly so transitioning to a new rep can be a challenge.
Pros:
They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome.
Cons:
It has taken awhile to address our attendance point challenges.
Paycom Response
3 months ago
Clint, thank you for the 5-star review! It's rewarding to hear we made you and your organization feel welcome! It's also an honor to know you have trusted Paycom for almost 6 years! If you need any assistance, please reach out to our team at [email protected].
Much Improved
Comments: Our experience has greatly improved over the course of the last year to 18 months and that has kept us as a Paycom client.
Pros:
The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.
Cons:
The lack of flexibility for our company's special circumstances and one-off needs.
Paycom Response
4 months ago
Stephanie, we're so happy to hear about your experience with Paycom. We're also grateful to hear you are receiving top-notch customer service. Thank you for writing us a positive review!
Alternatives Considered:
Good software but still needs improved.
Comments: I would still choose Paycom over the competitors, but do wish that customer support was stronger.
Pros:
Implementation was done so well, our Paycom team took the time to understand our every need.
Cons:
After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.
Paycom Response
3 months ago
Faith, we’re glad to hear you had a smooth implementation! We hold our dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.
Payroll is easy with Paycom!
Comments:
Our agency has been with Paycom since 2018 and customer service is fantastic.
From transitioning from another payroll provider to ongoing support for day to day issues, I have received prompt and friendly service.
Pros:
Straight forward and easy to explain to employees
Cons:
Some updates have changed the way some reports are generated that are not as user friendly.
Paycom Response
4 months ago
Debra, our goal is to deliver top-tier service to all of our clients. It's rewarding to know you and your organization find our support team helpful and friendly. We appreciate your feedback and thank you for letting us serve your organization!
Paycom is a fast and easy platform for managing timecards and HR tasks.
Comments: Paycom is a fast and easy way to manage timecards. Its a one stop shop for everything "HR" related. There's availability for report writing and task upkeep that rivals any other software.
Pros:
I have enjoyed phone access to my employment information.
Cons:
At times there are difficulties in navigating where to locate employment information.
Paycom Response
5 months ago
Matthew, we're so glad to hear you have all your payroll needs in one place! It's exciting to hear Paycom has been fast when managing Time and Attendance! Thank you for the 5-star review!
User-Friendly Payroll Software for Employees
Comments: As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use.
Pros:
Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.
Cons:
I have not had any significant issues with the software.
Paycom Response
9 months ago
We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review!
Love Paycom
Comments: I love the overall experience 10 out of 10 everything works well, and most of all my employees absolutely love it.
Pros:
I love how easy it is to process payroll, enter and approve timesheets, benefits administration, performance reviews, I just love it all.
Cons:
There is not much that I did not like, everything is super helpful and needed to have a successful HRIS in place.
Paycom Response
12 months ago
We're so happy to hear you're loving Paycom, Branka! It's especially great to hear we're streamlining HR and payroll processes for you and your organization. We appreciate you and your partnership. Thank you!
Adding new locations
Comments: Very satisfied with how things went and professional.
Pros:
The team work to get our two new location in the system and up and running so smoothly.
Cons:
Nothing major, we always run into bumps along the way
Paycom Response
4 months ago
Cheryle, we're thrilled to hear how Paycom has helped you and your organization get up and running so smoothly! Thank you for the 5-star review!
Alternatives Considered:
Paycom delivers return on investment!
Comments: Paycom was like coming to trusted teammates who walk you through all the options you may want or need for you business and it's anticipated growth. I know I'll never have to switch again!
Pros:
I really enjoyed working with the Paycom team. I can tell they want my business to succeed genuinely, and they work hard to support our needs and growth.
Cons:
I really don't have any cons honestly. I have thought hard and can't think of any!
Paycom Response
12 months ago
Lori, client service is our top priority, so we're truly happy to know you're having a positive experience with Paycom! Thank you for letting us serve your organization and entrusting us with your payroll needs. We look forward to continued success in the future!
Alternatives Considered:
Smoothest implementation ever
Comments: Overall we are very happy with the product. It was easy to get set up and I find myself looking to use more and more of the fields and options because the reporting is really great! It has been a pretty quick learning curve because the interface is pretty user friendly.
Pros:
The implementation process was quick and fairly straight forward. Our sales person remained on our account as support throughout the implementation process and that was comforting. We had a timeline and we were able to adhere to it and processed our first payroll on time. When we had questions, we received answers quickly by reps that we recognized. The general ledger reporting is also easy to update and customize.
Cons:
We had a couple issues with benefits implementation. It was a little difficult to understand what we were setting up and how it would all flow through. May recommend asking for a benefits specific demo. We also have had to file a few jurisdictions that have cost some extra fees that I didn't think about up front it may be nice to do a review before implementation of what may be needed.
Paycom Response
last year
We appreciate your feedback, Stephanie. It's great to hear about your implementation experience with our team! We're happy to know Paycom is making a positive impact on you and your organization! Thank you for the positive review.
Paycom Experience
Comments: My overall experience with Paycom has been great. I currently use Paycom at my current job and can access all my personnel information, which I really love. This is in addition to several other features I enjoy, such as the ability to view pay stubs, request time off, obtain tax documents, and much more.
Pros:
The system is user-friendly, and employees can quickly access personnel information without needing to contact the HR staff.
Cons:
While Paycom is user-friendly, it may be a little difficult for individuals who are not tech-savvy to navigate, would be nice to have a search box to quickly access information.
Paycom Response
4 months ago
Latisha, we're happy to hear Paycom has been a great addition to you and your organization! Thank you for sharing your experience and leaving us a 5-star review! Please feel free to share future feedback or ideas for improvements with your dedicated specialist.
Paycom - Pros and Cons
Comments: i would rate paycome with an 9. it's a near perfect tool with the exception of how long the approval hierarchy works, If i was the developer i would put in status bar on top of the list approvers so that i know what's the hold up, who is hodling up my ticket for approval
Pros:
Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning
Cons:
the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver.
Paycom Response
4 months ago
Arnel, thank you for the positive review! We appreciate your feedback. If you have additional comments or ideas for improvements, please share them with your dedicated specialist that is assigned to your organization!

a good experience
Pros:
It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.
Cons:
Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures
Paycom Response
7 months ago
We're happy to hear Paycom has helped you and your organization have better performance and be more efficient. Thank you for the 5-star review!
PayCom Software
Comments: Very good time keeping and self-service employee software online and via App. All features are right at your fingertips. Direct communication with HR or Payroll departments if needed.
Pros:
All of its empolyee self-serve features online and via the app.
Cons:
Sometimes the time off request, remaining balance and other features can be confusing.
Paycom Response
3 months ago
It is great to see that you are enjoying the convenience of our employee self-serve features, Lanoard! We ae grateful for your feedback and look forward to continuing to support you with our services.
My Experience with Paycom
Comments: Great, even if there's an issue its easy to contact Paycom and work through the issue and final a solution. I personally think its user friendly as well.
Pros:
I like that when I have an issue I can call my Paycom representative for questions. It helpful especially when I am running Payroll and in a time crunch.
Cons:
I only had a couple times where updates have been a downgrade for features I regularly used. Like not being able to download supporting doc from reimbursement as a batch instead now it one by one.
Paycom Response
3 months ago
We hold our product and dedicated specialists to a high standard and value every user's experience, so we're happy to hear about your experience! Thank you for the 5-star review!