15 years helping Canadian businesses
choose better software

What Is Helpjuice?

Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.

- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API

Who Uses Helpjuice?

From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base

Helpjuice Software - Over 100+ Examples to Chose from! We'll even help you with the Customization process.
Helpjuice Software - Over a Dozen of Themes to Chose from & Endless Customization Abilities.
Helpjuice Software - Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.
Helpjuice Software - 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.
Helpjuice Software - See more examples at Helpjuice.com/knowledge-base-examples

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Reviews of Helpjuice

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
22%
3
2%
Yair
Yair
Senior Project Manager in Israel
Verified LinkedIn User
Higher Education Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

I'm very happy with Helpjuice

5.0 4 weeks ago New

Comments: Easy to set up and great array of features.

Pros:

Easy to set up and quickly update, amazing customer service.

Cons:

Haven't found anything yet so I can't say

Jasmine
Product Support Manager in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use

5.0 4 weeks ago New

Comments: Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear.

Pros:

The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense.

Cons:

It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise

Raychel
Knowledge Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

We need to add more features

3.0 7 years ago

Comments: Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros:

clean design

Cons:

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Myr
Learning and Enablement Mgr in Argentina
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Easy to manage and outstanding customer care and support.

5.0 4 weeks ago New

Comments: Excellent experience. A team you can count on.

Pros:

Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice.

Cons:

There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans.

Dan
Dan
Director Of Information Technology in US
Verified LinkedIn User
Wholesale, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price!

5.0 last year

Comments: The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

Pros:

Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Cons:

There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.