What Is Helpjuice?

Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.

- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API

Who Uses Helpjuice?

From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base

Where can Helpjuice be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)

About the vendor

  • Helpjuice
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 18 others

Languages

English

Helpjuice pricing

Starting Price:

US$120.00/month
  • Yes, has free trial
  • No free version

Helpjuice does not have a free version but does offer a free trial. Helpjuice paid version starts at US$120.00/month.

About the vendor

  • Helpjuice
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 18 others

Languages

English

Helpjuice videos and images

Helpjuice Software - Over 100+ Examples to Chose from! We'll even help you with the Customization process.
Helpjuice Software - Over a Dozen of Themes to Chose from & Endless Customization Abilities.
Helpjuice Software - Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.
Helpjuice Software - 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.
Helpjuice Software - See more examples at Helpjuice.com/knowledge-base-examples
View 6 more
Helpjuice video
Helpjuice Software - Over 100+ Examples to Chose from! We'll even help you with the Customization process.
Helpjuice Software - Over a Dozen of Themes to Chose from & Endless Customization Abilities.
Helpjuice Software - Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.
Helpjuice Software - 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.
Helpjuice Software - See more examples at Helpjuice.com/knowledge-base-examples

Compare Helpjuice pricing with similar products

Helpjuice

US$120.00/month
Free Version
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US$19.00/month
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US$5.50/month
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US$99.00/month
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Features of Helpjuice

  • Access Controls/Permissions
  • Alerts/Notifications
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Templates
  • Discussions / Forums
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Text Editing
  • Widgets
  • Workflow Management Software

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Reviews of Helpjuice

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
23%
3
3%
Gaby C.
Gaby C.
Product Manager in Israel
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best knowledge base tool I could find!

5 2 years ago

Comments: Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros:

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons:

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Andrew N.
Technical Support LEad in Canada
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Helpjuice is a Knowledge Base Champion!

5 10 months ago

Comments: We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pros:

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons:

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Guy M.
Head of customer success in Israel
Machinery, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Experimnted with many Knowledge base products - this is by far number #1

5 2 months ago New

Pros:

Has all features others have and more. Super agile product Crazy support team and personal customisation

Cons:

Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me.

Raychel J.
Knowledge Manager in U.S.
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

We need to add more features

3 6 years ago

Comments: Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros:

clean design

Cons:

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Marco A.
Marco A.
Director of Customer Experience in U.S.
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great first impression

5 3 years ago

Comments: The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pros:

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons:

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.