15 years helping Canadian businesses
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What Is ReservationKey?

ReservationKey is feature rich yet the most cost effective solution for the lodging industry. Our users include, Hotels, Motels, Campgrounds, Property Management and more. We offer a 30-day free trial, free set-up, free customization, multi-language with all the features found in other systems, but at a much lower price. Big enough to handle all your needs, yet low key enough where you can work directly with the owner and founder of the company. Serving thousands of clients for over 14 years.

Who Uses ReservationKey?

Booking system for independent properties in the hospitality industry such as Hotels, Motels, Resorts, Inns, Campgrounds, Cabins, Cottages & B&Bs. Our customers are very satisfied. Read our Reviews.

ReservationKey Software - Mobile friendly, modern
ReservationKey Software - Custom look & feel
ReservationKey Software - Drag & drop, quick view
ReservationKey Software - Reservation details
ReservationKey Software - Embeddable calendar

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Reviews of ReservationKey

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.8
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
92%
4
8%
Charla
Charla
Owner/Operator in Canada
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

So glad we signed on

5.0 3 years ago

Comments: I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla.

Pros:

Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Cons:

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Pelin
Complex General Manager in Germany
Hospitality, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great automation for multiple online room reservation channels

5.0 3 years ago

Comments: RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Pros:

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Cons:

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Burney
owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ReservationKey is a good value

4.0 6 years ago

Comments: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros:

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons:

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

ReservationKey Response

6 years ago

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Daryl Ann
Host, Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I love Reservation Key!

5.0 5 years ago

Comments: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros:

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons:

This software goes above and beyond my expectations. So grateful!

Ron
President in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Bang for your Buck

5.0 5 years ago

Comments: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pros:

Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades

Cons:

There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize