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What Is Creatio CRM?

Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
- Service Creatio - an omnichannel platform to automate customer service workflows of any

Who Uses Creatio CRM?

Highly customizable and user-friendly, Creatio applications help businesses of any size and from any industry manage customer-facing processes and deliver an amazing customer experience.

Where can Creatio CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Creatio
  • Located in Boston, US
  • Founded in 2014

Creatio CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Armenia, Australia, Austria, Azerbaijan and 69 others

Languages

Bulgarian, Czech, Dutch, English, French and 10 others

Creatio CRM pricing

Starting Price:

US$25.00/month
  • Yes, has free trial
  • No free version

Creatio CRM does not have a free version but does offer a free trial. Creatio CRM paid version starts at US$25.00/month.

About the vendor

  • Creatio
  • Located in Boston, US
  • Founded in 2014

Creatio CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Armenia, Australia, Austria, Azerbaijan and 69 others

Languages

Bulgarian, Czech, Dutch, English, French and 10 others

Creatio CRM videos and images

Creatio CRM Software - Operational performance analytics and visualisation
Creatio CRM Software - Sales management
Creatio CRM Software - Desktop Interface
Creatio CRM Software - Application builder
Creatio CRM Software - Workflow management
View 6 more
Creatio CRM video
Creatio CRM Software - Operational performance analytics and visualisation
Creatio CRM Software - Sales management
Creatio CRM Software - Desktop Interface
Creatio CRM Software - Application builder
Creatio CRM Software - Workflow management

Features of Creatio CRM

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Call Recording Software
  • Campaign Analytics
  • Campaign Management Software
  • Cataloging/Categorization
  • Collaboration Tools
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Drip Campaigns
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • For Insurance Industry
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Social Marketing
  • Social Media Integration
  • Support Ticket Management
  • Task Management Software
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management Software

Alternatives to Creatio CRM

Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
EQUP is a cloud-based CRM software that helps automate marketing, sales and billing operations.
A comprehensive solution for managing Sales, Leads, Marketing, Help Desk Ticketing, a Customer Portal and Project Management.

Reviews of Creatio CRM

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Alona
Alona
Business Analyst in Spain
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Creatio has everything we need

5.0 2 months ago

Pros:

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.

Cons:

The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users.

Alexander
Business & sales analyst in Ukraine
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Cutting-edge agile software solution, designed to optimize your conversion rates and drive business

5.0 10 months ago

Comments: We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape.

Pros:

Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results.

Cons:

While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted.

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Creatio CRM: The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives.

Verified Reviewer
Verified LinkedIn User
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent technological execution of the buggy product

2.0 5 years ago

Comments: Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros:

Easily customizable. Excellent support from technical side.

Cons:

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Tatjana
Project manager in Spain
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great for productivity improvement!

5.0 2 months ago

Pros:

This tool has been instrumental in substantially enhancing our productivity and fostering stronger collaboration within our team. It has effectively facilitated the consolidation of our projects, even with the geographical dispersion of some of the team members. Moreover, it has provided us with a clearer and more definitive understanding of our strategic trajectory. All in all, it has proven to be a game-changer for our workflows.

Cons:

That would much help to have even more pre-built and composable modules as this will simplify the user adoption process. We know that Creatio's team are inteniv;y working on this.

Mitch
CRM Administrator in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Completely satisfied and loyal to Creatio solutions

5.0 3 years ago

Comments: We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations.

Pros:

The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies.

Cons:

The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy.

Alternatives Considered: ServiceNow Customer Service Management, Zoho CRM and Salesforce Sales Cloud

Reasons for Choosing Creatio CRM: Creatio was significantly more affordable and added more features.

Switched From: Zendesk Suite

Reasons for Switching to Creatio CRM: Best value for the capabilities and price.