LearnUpon

LearnUpon Review

Comments: We use LearnUpon to help onboard and train our customer base. We used to do all 1-on-1 training calls which we often found was slow, expensive and not scalable. We decided to rethink how we get our customers educated on the product and found LearnUpon as a potential solution. Since we have implemented the LearnUpon software into our onboarding process, our customers are learning much quicker and able to learn when it's convenient for them resulting in a faster, cheaper and more effective learning experience.

Pros:

The ability to create groups and implement dynamic rules within those groups has really allowed us to automate a big portion of the learning experience. The product has been very easy to use and the training materials they supply to you in addition to the implementation consultant made it an enjoyable process. We had not used a LMS prior to LearnUpon so it was very easy to set it up from scratch and learn best practices as we go.

Cons:

We really don't have anything negative to say about LearnUpon at the moment as it's done exactly what we hoped it would do and more. Excited to watch it continue to iterate and grow as we do.

Alternatives Considered: Skilljar Customer Education and Thinkific

Reasons for Switching to LearnUpon: A combination of overall functionality, affordability, and integrations with our current CRM.

Easy Deployment and Daily Management

Comments: The administrative time to implement and run the system on a daily basis has been drastically reduced. The product performs well and is reliable and accurate.

Pros:

The user interface is easy to use and time from purchase to deployment is fast!

Cons:

Learning paths could use some updates so learners can navigate along a journey.

Alternatives Considered: Docebo

Reasons for Choosing LearnUpon: Our previous LMS was unreliable and data was difficult to rely on.

Switched From: Paradiso LMS for Salesforce

Reasons for Switching to LearnUpon: The price point and features were what we were looking for.

LearnUpon Customer Experience

Comments: Good software, but too expensive for our business

Pros:

It is fairly easy to brand and has lots of sensible tools for engaging with your client base

Cons:

I needed to be talked through a lot of the tools. The online help & support is okay, but quite difficult to understand

Wonderful LMS for our little nonprofit!

Comments: We've been partnered with LearnUpon for almost 10 years - that says it all!

Pros:

LearnUpon's customer service is absolutely the best thing about them! They are customer-focused and it shows in everything they do!

Cons:

Because we train outside of our organization, no LMS platform is perfect for our unique needs.

Alternatives Considered: Absorb LMS, Moodle, Docebo and TalentLMS

Reasons for Choosing LearnUpon: At the time, Coursemill was only able to deliver SCORM courses, but we were also doing webinars and live trainings. We needed a one-stop-shop for our learners. Additionally, Coursemill was very difficult to use.

Switched From: CourseMill

Reasons for Switching to LearnUpon: LearnUpon had the most features for the best price. Plus, I loved that they set up time for me to speak with a customer in a similar field, so I knew exactly what we were getting into before we signed anything.

Admin-Friendly Platform with Great Customer Support

Comments: With a tight timeline to move off of our previous platform, we found the LearnUpon team to be extremely accommodating. Our onboarding & implementation specialist went above and beyond to dedicate additional training and support hours for our team, and helped us get up-and-running on the platform in record time. Their technical support team is extremely responsive and helpful, as is our dedicated CSM. While the platform itself may not be the most robust in the LMS space, I find their UI to be very clean, easy to navigate, and has all of the standard functionality that any good LMS should. This is a great platform for L&D professionals that are just getting started with an e-learning training program, and/or platform Admins that don't want to get bogged down with regular backend LMS maintenance.

Pros:

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Cons:

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.