18 years helping Canadian businesses
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What Is Synchroteam?
Synchroteam helps garage door service providers optimize their field operations with tools for scheduling, dispatching, invoicing, and tracking technicians. With GPS tracking and real-time updates, you can ensure your team arrives on time and completes jobs efficiently. Manage spare parts inventory, customer history, and quotes—all from a mobile-friendly platform. Start a free trial and experience how Synchroteam’s cloud-based solution enhances your garage door service business.
Who Uses Synchroteam?
Synchroteam field service management tool caters to SMBs & enterprises in HVAC, electrical, inspection, pest control, plumbing, maintenance, security, carpet cleaning, electrical, handyman, and more.
Where can Synchroteam be deployed?
About the vendor
- Synchroteam
- Founded in 2000
Synchroteam support
- Phone Support
Synchroteam pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
Synchroteam has a free version and offers a free trial. Synchroteam paid version starts at US$39.00/month.
About the vendor
- Synchroteam
- Founded in 2000
Synchroteam support
- Phone Support
Synchroteam videos and images
Features of Synchroteam
Alternatives to Synchroteam
Reviews of Synchroteam
great program for keeping track of work schedule and time!
Comments: It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!
Pros:
I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!
Cons:
sometimes it seems to be a bit difficult to understand some of the features...
Synchroteam Response
2 years ago
Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
I have brought it into my last 3 companies
Comments: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.
Pros:
Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.
Cons:
The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.
Alternatives Considered: COMS
Reasons for Choosing Synchroteam: Flexibility and Cost
Switched From: Tesseract
Reasons for Switching to Synchroteam: Superior reporting and ability to create jobs that matched our specific requirements.
Synchroteam Response
2 years ago
David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Great if you are in the USA or France.
Comments: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.
Pros:
Easyish to use. When you get used to it. Some good features we don't use.
Cons:
Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.
Synchroteam Response
3 years ago
Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.
Initial review
Comments: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons
Pros:
Streamlining of my team's dispatching process
Cons:
Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site
Synchroteam Response
6 years ago
Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
Excellent Software with excellent service
Pros:
The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.
Cons:
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report
Alternatives Considered: AI Field Management
Reasons for Switching to Synchroteam: Much more robust. Customizable for our needs.
Synchroteam Response
6 years ago
Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
