--- description: Learn more about Caretime pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Caretime Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Home Health Care Software](/directory/10036/home-health-care/software) > [Caretime](/software/129445/caretime) # Caretime Canonical: https://www.capterra.ca/software/129445/caretime Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/129445/caretime?page=2) > CareTime connects scheduling, documentation, EVV, and billing to help home care agencies reduce rework and scale with confidence. > > Verdict: Rated **4.0/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Caretime? CareTime is designed for non-medical home care and private duty agencies seeking better operational visibility, documentation accuracy, and billing alignment. The platform also supports organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 55 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CareTime ## Commercial Context - **Starting Price**: US$170.00 - **Pricing model**: Other - **Pricing Details**: Caretime is provided on a subscription model. Our easy to understand pricing model ensures that you pay only for what you use. With a low monthly fee and a cost of just pennies for every call into the system, Caretime is a cost effective way to manage your offsite nurses and employees. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Management - Attendance Tracking Software - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Claims Management Software - Client Management - Client Portal - Document Management Software - Employee Management - Employee Portal - Employee Scheduling Software - HIPAA Compliant - Medical Billing Software - Mobile Access - Multi-Location - Patient Records Management - Reporting/Analytics - Scheduling Software - Self Service Portal - Time Off Management - Timesheet Management - Vacation/Leave Tracking ## Integrations (4 total) - Availity - CareAcademy - QuickBooks Enterprise - Stripe ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Home Health Care Software](https://www.capterra.ca/directory/10036/home-health-care/software) ## Related Categories - [Home Health Care Software](https://www.capterra.ca/directory/10036/home-health-care/software) - [Home Care Software](https://www.capterra.ca/directory/30812/home-care/software) - [Patient Portal Software](https://www.capterra.ca/directory/30857/patient-portal/software) - [Long Term Care Software](https://www.capterra.ca/directory/30109/long-term-care/software) - [Workforce Management Software](https://www.capterra.ca/directory/30210/workforce-management/software) ## Alternatives 1. [InMyTeam](https://www.capterra.ca/software/215860/inmyteam) — 4.6/5 (85 reviews) 2. [AxisCare](https://www.capterra.ca/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews) 3. [Carecenta](https://www.capterra.ca/software/140368/carecenta) — 4.5/5 (64 reviews) 4. [AlayaCare](https://www.capterra.ca/software/147424/alayacare) — 4.1/5 (188 reviews) 5. [Alora Home Health](https://www.capterra.ca/software/69030/alora-homecare-software) — 4.5/5 (151 reviews) ## Reviews ### "\[sensitive content hidden\] IS AMAZING" — 5.0/5 > **ISRAEL** | *July 3, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ease and having everything in one place made the whole process stress-free\! IT IS AMAZING NO COMPLAINTS > > **Cons**: Nothing beats the ease and having everything in one place—absolutely amazing experience\! > > Huge thank you to \[sensitive content hidden\] for answering the phone and staying on the line with me for over 30 minutes to help walk me through an issue I was having. (THIS IS WITHOUT ME HAVING AN APPT OR HAVING TALKED TO HER IN THE LAST 2 MONTHS\! )Her patience, professionalism, and willingness to go the extra mile truly stood out. This level of support is rare—and it’s definitely not something you get with most businesses. \[sensitive content hidden\], you’re appreciated more than you know\! GO JOIN CARETIME\!\! ----- ### "Basic platform, great for starting out" — 5.0/5 > **Ashley** | *July 11, 2024* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: What I like most about Caretime is the help function. It can help you answer just about any issue you are having. And if you can't find the answer, the customer service team is very helpful. I also like that it's a basic platform for a company who is starting out. > > **Cons**: What I like least about Caretime is the overall functionality. The wording of some stuff just doesn't make sense. I find calling a client the "job" very confusing. When you are working on billing, it doesn't signal errors or anything. It would be more helpful to signify a mistake that is made or a box that needs to be filled in. And if a box doesn't need to be filled in, or even used for billing, don't include it at all. It makes it very confusing. > > Overall, my experience with Caretime has been a positive experience. It is a cost-efficient option, but with that being said, you will absolutely get what you pay for. ----- ### "Frustrating experience — unreliable software and poor support" — 1.0/5 > **Iris** | *October 8, 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: It was affordable at $175/month for the first 9 clients and an additional $ if more than 9 clients.. > > Our agency has used CareTime for over a year, and unfortunately, it has caused more frustration than efficiency. The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work. Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help. For a platform that’s supposed to simplify operations, it ends up creating more work for everyone involved. ----- ### "My Caretime experience." — 5.0/5 > **LaToya** | *July 12, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I truly appreciated my onboarding experience and the time it takes for the support questions we have. > > **Cons**: Sometimes, the aggregating communication can be a little slow. > > Overall, I'm happy with it and has referred the services with others. ----- ### "STELLAR PRODUCT" — 5.0/5 > **JEREMY** | *July 12, 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The team at CareTime was really helpful and prompt. The system itself was easy to learn for the most part. I am very organized while running my company now\! > > **Cons**: The occasional glitches mainly with the mobile app. The web version always worked the best. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/129445/caretime?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/129445/caretime) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data