15 years helping Canadian businesses
choose better software
ResNexus
What Is ResNexus?
ResNexus provides award-winning property management software to grow your business!
TRUSTED BY THOUSANDS OF PROPERTIES
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include PMS software, online booking engine, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payments and much more. We also offer optional add-ons such as custom websites and Wi-Fi door locks.
Who Uses ResNexus?
Bed and Breakfasts Campgrounds Vacation Rentals Cabins and Lodges RV and Campsites Hotels & Motels Storage Rentals
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Reviews of ResNexus
ResNexus the best all around for campgrounds
Comments: Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.
Pros:
ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.
Cons:
Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.
ResNexus Response
3 years ago
Billie, Thanks for taking the time to give us a review. We're glad you like your website!
Alternatives Considered:
A solid product that gets the job done!
Comments: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)
Pros:
Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.
Cons:
Can't think of much, to be honest...for us, it does the job, and it does it well!
ResNexus Response
5 months ago
We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!
A reservation software worth considering!
Comments: After exploring several reservation systems, we ultimately decided to go with ResNexus, and we've been loyal customers for the past 3 to 4 years. Overall, our experience has been highly positive.ResNexus offers an intuitive platform, both for us as operators and our guests. The customer support has been exceptional, especially thanks to Dareq Da Costa, our current Red Carpet Pro, who has consistently provided excellent assistance.One thing we appreciate about ResNexus is their commitment to continuous improvement. They seem to always seek ways to enhance their platform and introduce new features. Occasionally, we encounter minor issues, but ResNexus is quick to address them or provide guidance to resolve any user-related errors.If you're in search of reservation software, we highly recommend giving ResNexus a thorough look.
Pros:
Customer service, ease of use for staff and guests
Cons:
Some issues with accounting / integration with Quickbooks (though may be user error)
ResNexus Response
2 months ago
Matt, Thanks so much for taking the time to leave such a thoughtful review! We love serving you and your business
Good with some bad
Comments: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
Pros:
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
Cons:
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
ResNexus Response
6 months ago
Rhitt, Thank you for your feedback and review! We have addressed and improved the monthly rental process. Thanks for being a valued ResNexus client!
Simply the Best
Comments: Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.
Pros:
We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.
Cons:
Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.
ResNexus Response
3 months ago
Mike, Thanks so much for taking the time to leave us such an outstanding review! We appreciate you and your business!
