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Spoonfed
What Is Spoonfed?
Spoonfed is an intuitive, cloud-based, food order management solution for meetings and conferences.
Digital solutions and comprehensive management brings efficiency to your catering team and empowers your customers who will order with ease and confidence.
This first class customer ordering platform is backed by a seamless BoH order management: production lists, BEO forms, delivery planning, full menu control, invoicing, reporting - Spoonfed helps businesses around the world to work smarter.
Who Uses Spoonfed?
Supporting all B2B caterers: Contract Caterers and self-operating Caterers in large organisations Universities and Colleges Restaurant Chains CPU/Dark kitchens/Commissaries
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Reviews of Spoonfed
Best software for Corporate Caterers
Comments: Very easy, the support team are always very quick to offer advise
Pros:
The easy of use, once set up is key to this software. Clients can easily order online, and see there bookings, it is also really easy to see past orders
Cons:
You have to log into the programme to view orders. It would be an ideal feature to have intergrated google calendars, showing the basics of the days orders!
Longtime Customer Very Satisfied
Comments: Overall the best system that I have found that covers most of our very complicated business types.
Pros:
Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.
Cons:
The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.
Not flexible enough
Comments:
The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”.
I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day.
The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.
Pros:
We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online
Cons:
Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.
Spoonfed
Comments: Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.
Pros:
The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs. It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback. The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.
Cons:
None, its a great product and I'm happy to put my name to any endorsement.
Spoonfed Software Review
Comments: My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry. Spoonfed is definitely a reliable catering software service that caters to your needs. This software literally takes working smarter to fit its clients and potential clients needs to the next level.
Pros:
What I love most about spoonfed software is that it’s easy to you and makes work life easier and better. What’s more intriguing about this software is that its even more welcoming to guests. What I found to be a wonderful experience with spoonfed is that the software limits errors being made and automated production and delivery reporting with saves business time. Spoonfed is not just any other online food service I also view it as a marketing tool because it helps you get more clients for your business.
Cons:
What I least like about about this software is that there’s not really a “how to set up” or “how to use” video being readily available to them. I believe this would be more helpful because customers would want to see first hand of the experience they are receiving right away. On spoonfed you would have to book an demo appointment and wait up to 15 minutes for a quick overview.
