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Spoonfed
Spoonfed Overview:
What Is Spoonfed?
Spoonfed is an intuitive, cloud-based, food order management solution for meetings and conferences.
Digital solutions and comprehensive management brings efficiency to your catering team and empowers your customers who will order with ease and confidence.
This first class customer ordering platform is backed by a seamless BoH order management: production lists, BEO forms, delivery planning, full menu control, invoicing, reporting - Spoonfed helps businesses around the world to work smarter.
Who Uses Spoonfed?
Supporting all B2B caterers:
Contract Caterers and self-operating Caterers in large organisations
Universities and Colleges
Restaurant Chains
CPU/Dark kitchens/Commissaries
Where can Spoonfed be deployed?
Cloud-based
On-premise
View 3 more
Overall rating
See all reviews
Based on 30 reviews
Reviews sentiment
Positive
90%
Neutral
10%
Negative
0%
Starting Price
US$0.01
Per User, Per Month
Free trial
About the vendor
- Aptus Systems
- Located in Edinburgh, UK
- Founded in 2010
Spoonfed support
- Phone Support
- Chat
Countries available
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Australia, Belgium, Canada, France, United Kingdom
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Belgium
- Canada
- France
- United Kingdom
- United States
Languages
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Dutch, English, French
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Capterra verified reviews for Spoonfed
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Overall rating
Based on 30 reviews
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CJ
Catering Director in US
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
"User friendly sales generator"
May 28, 2019
We are capturing more sales with more ease. Setup of the platform could not have been easier.
Pros:
Very easy to set up and implement. User friendly.
Detailed reports.
Great support team in place.
Cons:
Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.
Reviewer Source
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Christine
Director of Openings and Projects in US
Restaurants, 501–1,000 Employees
Used the Software for: 6-12 months
"Spoonfed is a great catering tool!"
May 24, 2019
The team at Spoonfed is incredible. Any problem (which are very few) that I have come across, they are very willing to help. They are also very accessible if you have any questions! Overall amazing program.CSRs have definitely contributed to our success. Thank you!
Pros:
I love how easy it is to input an order and send a guest a confirmation along with a request for a credit card. It is also very convenient that you can add automatic guest notes along with production notes that the guest can't see on their end.
Cons:
I don't like that you are unable to "preview" a BEO. It automatically downloads the PDF. I also dislike that you are unable to add a menu item "on the fly". The system requires you to add it as a menu item on the back end.
Reviewer Source
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Julia
President of Business Development in US
Restaurants, 1,001–5,000 Employees
Used the Software for: 2+ years
"More customization required"
September 12, 2019
Pros:
It is designed specifically for drop-off catering.
Cons:
The software does not allow customization of messages we want to convey to our customers. For example, we have no ability to alter the messages that are being sent to our customers.
There are also many other counter-intuitive features, which we have talked to spoonfed about over the past couple of years with no real development based on our feedback.
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Peta
Financial Manager in UK
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
"Does what is says on the tin"
May 31, 2019
Spoonfed has provided us with brilliant software to manage a busy corporate catering business with many individual orders per day.
Pros:
Easy to use and understand. Easy to enter data into the program.
Cons:
Cannot produce an invoice for an order that is being paid by credit card
Reviewer Source
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daniel
Catering Director in UK
Food & Beverages, 501–1,000 Employees
Used the Software for: 1+ year
"Le Pain Quotidien Catering service"
March 8, 2017
We use Spoonfed daily. We send five hundred orders through Spoonfed monthly and it is now an essential part of our business. We utilise the majority of functions to streamline the ordering process and to provide critical data to support our restaurants.
Pros:
Calendar function and dashboard. The ability to see a summary of orders for defined dates. The ability to amend orders with ease and to communicate changes to customers easily.
Cons:
Identifying an order and clicking on it does not then provide a shortcut to the customer profile. I need to search for the customer thereafter which adds time.
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