COMPview

Our recent implementation went smoothly thanks to our excellent support team.

Pros:

HRSoft COMPview enables us to support our business through building advanced rules and calculations not available in our HRIS. We were able to build interfaces between our HRIS and HRSoft to ensure the data populated in the planning tool was mapped properly. We also built reports to support seamless payroll processing for our annual bonus payments. Our support team was incredibly knowledgeable and supportive throughout the entire process.

Cons:

Some features are hardcoded into the HRSoft COMPview tool which may require some creative resolution. The HRSoft team was extremely accommodating and always kept our business needs in mind. Also, post-implementation, we held a post-mortem and HRSoft listened to our feedback for improvements which may be adopted in future releases.

Technology Review

Comments: CompTrak software allows us to manage the most complex compensation plans with confidence.
It has no issue handling exceptions and complex business rules.

Pros:

The Comptrak vendor is very knowledgeable about the Insurance business. They proved to be very accommodating even with short notice requirements. Impressive development and testing speed and quick turnaround time for changes. Their deliverables are always of very high quality. The customer support team is always standing by to pick up the phone and call if we have questions or issues. Based on feedback I got from our business users, the software is intuitive and very easy for managers and administrators to use, gives them the flexibility to handle all situations with audit compliance. From a daily maintenance perspective it's worth mentioning and in the last 2 and a half years since we went live we never had any major severity incident, not even a medium severity one.

Cons:

Nothing I can think of at this moment. The software is very robust and we had no significant production incident with it.

CompTrak Review

Comments: - Highly customized application to support employee variable compensation planning and allocation.
- Excellent support and flexible professional services

Pros:

- function rich - highly customized - ease of use

Cons:

- error handling is a bit weak - not enough information cross checking and validation - error messaging is a bit weak

What the tool lacked in functionality, the team makes up for in service and customization

Comments: CompTrak has been very accommodating with our requirements and timelines. Response times on support inquiries are very quick. What the tool lacked in functionality, the team made up for in service and customization.

Pros:

- Very accommodating to our needs for customization due to our unique plan rules. - Our goal was not to change our user experience from the legacy system and CompTrak went into great efforts to make that happen for us. - User interface is user-friendly and does not require extensive training for employees to use. - Our reporting requests were probably more complex than some and CompTrak did a great job fulfilling those requirements.

Cons:

- UI is a bit out-dated and could use a visual update in the next few years.

Comments from Administrator

Comments: Customer service is impeccable! The team is always available to help when issues arise.

Pros:

The application is intuitive and very easy for managers and administrators to use. It gives us the flexibility to handle all situations with audit compliance.

Cons:

Can't think of anything major. Overall experience has been nothing but positive.