Classy

The best fundraising platform for our needs

Comments: We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

Pros:

Easy to use, and really prompt customer service.

Cons:

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Classy - an excellent solution for robust fundraising programs.

Pros:

Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.

Cons:

There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates.

They overpromise, and wildly underdeliver.

Comments: All, I'll say... there's a reason they wont let you trial the platform before signing up.

Pros:

Peer to peer platform is slick and easy to set up.

Cons:

They promised a whole lot during the sales process. And since you can't trial the platform, you need to take the lunge and pay the $4k subscription fee. We've been struggling for 7 days to install donation form on our website. The sales, product and support teams are very disconnected. Their integration with Mailchimp is very weak; as they only send name, surname and email data to MC. But, for some bizarre reason, no data about which campaign was donated to, or whether it was a standard, recurring or peer to peer donation. How do they expect you to build donor relationships without that data? We figured out that they integrate with Salesforce, and via Salesforce we now send data to MC. But, that cost us a week of engineering fees. All this for a $4k per year platform. For $4k per year, you have certain expectations. But, I waited 54mins on the customer support

Simple Sharp Peer2Peer Fundraising Website

Comments: Classy allows us to run multiple similar events across Canada with the same professional quality of user experience and administrative management. When those two things are easier, we can focus on our priorities like recruiting participants and ensuring a quality event. We have had increased participation since using Classy and having measurably fewer user problems means having more returning participants year after year.

Pros:

Ease of making a personalized website that matches our brand and has all the functionality that we need. Our participants find it easy to navigate and use which is so important when you are asking people to voluntarily fundraise for your cause.

Cons:

I wish there was a way to highlight our sponsor logos in an upfront way so that participants and website visitors see them without it impeding their ease and ability to find information relevant to them. A sidebar or something?

Streamlined Fundraising Tool

Comments: Their customer service is amazing!

Pros:

It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions

Cons:

I wish they had a more robust donor database so it could be an all in one solution for us.