Classy

Great Tool

Comments: Classy has changed the game for our events management & check-in capabilities. We are so thankful for a platform that keeps our fundraising events running smoothly!

Pros:

We love being able to customize Classy to meet our specific organizations needs. Our Classy Support Team makes it extremely easy to get the most out of Classy!

Cons:

There are a few tools that we wish Classy could do - but we are always able to find a workaround that works for us.

Classy - an excellent solution for robust fundraising programs.

Pros:

Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.

Cons:

There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates.

They overpromise, and wildly underdeliver.

Comments: All, I'll say... there's a reason they wont let you trial the platform before signing up.

Pros:

Peer to peer platform is slick and easy to set up.

Cons:

They promised a whole lot during the sales process. And since you can't trial the platform, you need to take the lunge and pay the $4k subscription fee. We've been struggling for 7 days to install donation form on our website. The sales, product and support teams are very disconnected. Their integration with Mailchimp is very weak; as they only send name, surname and email data to MC. But, for some bizarre reason, no data about which campaign was donated to, or whether it was a standard, recurring or peer to peer donation. How do they expect you to build donor relationships without that data? We figured out that they integrate with Salesforce, and via Salesforce we now send data to MC. But, that cost us a week of engineering fees. All this for a $4k per year platform. For $4k per year, you have certain expectations. But, I waited 54mins on the customer support

Streamlined Fundraising Tool

Comments: Their customer service is amazing!

Pros:

It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions

Cons:

I wish they had a more robust donor database so it could be an all in one solution for us.

Classy is Classy

Comments: Team Classy has been the most amazing customer service and team to work with. Responsive right away, always available, and the training through their library or in-person is second-to-none and done with excellence.

Pros:

Classy is the easiest and by far most customizable CRM software that we have used. It is ready to go right away to start to build and create campaigns. The look is great and it is easy for the end-user to use as well. It is also very multi-functional in using the platform for donations, crowdfunding, peer-to-peer or ticketed events. All in one platform and delivers.

Cons:

The current split of Classy and Classy Live (live event/auction) side of things is the biggest downside and separate but not a deal-breaker. They work together well.