Docebo

Docebo is the way to go!

Pros:

Overall based on many different previously used LMSs, it's like night and day. Docebo is so much easier to use than anything. Just hired two new team members and they both after 1 week in Docebo cant believe how much easier it is than any other system.

Cons:

Checklist feature needs to do much better with reporting and scheduling features.

My favorite LMS!

Comments: I've used Docebo with two different companies. I've had an overall good experience and would choose it again. Most of my everyday tasks work well and are easy to use.

Pros:

I love the way users, courses, lesson plans, and reporting are organized. I can generally configure the platform to do what I need to do regarding managing users and tracking course completions/scores. I also love how the dashboard and buttons can be customized. I was able to configure the look and feel of the platform to match our branding.

Cons:

My least favorite aspect is the difficulty of trying to troubleshoot bugs in the system. We've had some tracking issues without Docebo Marketplace content that haven't been able to be resolved. When I have to ask IT for help, my requests are generally unresolved.

Docebo

Pros:

I love the Community, Docebo University and our CSM.

Cons:

They are still growing and development is slow

Growing and willing to engage with the customers

Comments: As a growing company in the Extended Enterprise market, they are willing to work closely with their customers to understand their use case and learn. This is big for us as we're willing to assist them and see them become a top tier vendor for EXE. They have allowed us to consolidate from 6 LMSs down to 1 which has lead to savings overall.

Pros:

Docebo is working to grow their platform, and is gathering feedback from their customers to make sure it's going to meet their needs. As an extended enterprise customer we have specific needs that many LMS vendors can't meet, but Docebo wants to expand their footprint in that market, so they are listening. They also have a growing community of users that engage with one another and want to see the system evolve.

Cons:

While they are working to create innovative and engaging functionality, sometimes they move too fast to get it out the door and it's not ready yet or move on from older functionality that still needs optimizations.

Intuitive, flexible and constantly improving

Comments: Excellent with fantastic support from our account manager, customer solutions manager and the helpdesk staff who are knowledgeable, helpful and thorough. Positive feedback from trainers, admins and end users who are all impressed with the system.

Pros:

The ease of use for end users with the ability to create custom pages to display the most relevant information. Excellent support from the Docebo helpdesk. Monthly updates and improvements to the system with a heavy emphasis on customer feedback. The online learning and community to support with all aspects of the system.

Cons:

The length of the onboarding over a number of weeks. We would have liked a more intense onboarding course over a shorter period of time. Some excellent data features locked behind an additional paid product.