What Is Docebo?

Docebo’s LMS Suite is transforming the way enterprise and corporate customers increase speed to onboarding, development, enablement and customer education with ease and flexibility. Docebo’s learning solution is designed to meet the needs of all your internal and external training. Docebo scales from 500 learners to thousands without skipping a beat - from content creation, management, delivery, through to measuring the business impact of their programs.

Who Uses Docebo?

Docebo enables enterprises & corporations to take advantage of a full suite of LMS tools. Docebo scales 500 learners to thousands - from content creation, management, delivery & analysis.

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Reviews of Docebo

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
3.9
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jennifer
Jennifer
Instructional Designer in Canada
Verified LinkedIn User
Entertainment, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Docebo continues to grow and evolve as we do.

5.0 3 years ago

Comments: They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

Pros:

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Cons:

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

Gerhard
Product Manager in Austria
E-Learning, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

An LMS with almost infinite possibilities

4.0 2 weeks ago New

Comments: Overall Docebo is one of the Top notch solutions when it comes to LMS-tools. It helped us setting up a whole new business within a really short time range because of good onboardings.We created a missing piece in our branch and with it we solved one of the biggest challenges out branch has.

Pros:

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Cons:

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Verified Reviewer
Multimedia Developer in US
Verified LinkedIn User
Education Management, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Customer support is essentially non-existent below Enterprise level

2.0 4 years ago

Comments: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Pros:

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons:

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Karen
R.N Nurse in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

This is the way you should train your employees!!

5.0 2 weeks ago New

Pros:

There flexible and easy-to-use learning solution allows quick employee training that is extremely useful in the Hospitality field!

Cons:

The price was my only Con using Docebo. The price just kept increasing

Erik
Sr. Manager of L&D in Canada
Internet, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Docebo is a cost-effective customizable powerhouse LMS

5.0 2 years ago

Comments: Docebo was very simple to roll out. It is very turn-key experience early-on, but also allows you to grow it into the LMS of your dreams. My LMS admin has been able to shape the learner experience by utilizing all the many customization features Docebo has. It is an integral part of our company's daily learning.

Pros:

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

Cons:

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.