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CivicPlus Recreation Management
What Is CivicPlus Recreation Management?
CivicPlus is an industry leader in local government parks and recreation management software. CivicPlus' Recreation Management solution offers a user interface that is easy to use for both your staff and residents. Robust tools for managing activities, facilities, and point-of-sale transactions with integrated functionality to manage memberships, instructors, sports leagues, documents, and ticketing. CivicPlus Recreation Management software is the complete solution to run an efficient municipal parks and rec organization and increase revenue.
Who Uses CivicPlus Recreation Management?
Local Government Parks and Recreation Departments
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Reviews of CivicPlus Recreation Management
CIVIC REC
Comments: The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!
Pros:
The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.
Cons:
The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.
CivicPlus Response
6 years ago
Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team
User Friendly, Seamless Integration and Endless Customization
Comments: I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
Pros:
I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.
Cons:
The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few
CivicPlus Response
4 years ago
Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.
Do Not Recommend
Comments: The problems with Civic.rec are abrupt and numerous. Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems. When discovering that Civic.rec could not communicate with Yahoo emails we were told to create a VPN instead of the website doing the obvious thing and working to find a solution with Yahoo. They were not up front with just how poorly their tech support is run or the existing issues with the software.
Pros:
While it does streamline things it does not make up for how clunk and over all bug filled the site it.
Cons:
From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software. Tech support frequently offers work arounds instead of actual solutions to the issues with their product.
Alternatives Considered:
Grove City, Ohio
Comments: Very good - customer service is the best I have ever worked
Pros:
The ease of use compared to over other rec programs
Cons:
There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.
One of the best products we have used for registration
Comments: Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it.
Pros:
Online booking for facilities - the ease and clarity of accounting for our contractors and staff
Cons:
After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(
