--- description: Learn more about RealTime-CTMS pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RealTime-CTMS Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Electronic Data Capture Software](/directory/30551/electronic-data-capture/software) > [RealTime-CTMS](/software/126679/realtime-ctms) # RealTime-CTMS Canonical: https://www.capterra.ca/software/126679/realtime-ctms Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/126679/realtime-ctms?page=2) > Research sites \& networks looking to streamline study information and company processes. We guide customers from study start to finish. > > Verdict: Rated **4.9/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RealTime-CTMS? RealTime eClinical Solutions has platforms that can scale to meet the demands of Sponsors and CROs, Research Sites, Multi-site Networks, Academic Medical Centers and Hospital-based Research Systems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: RealTime eClinical Solutions - **Location**: San Antonio, US ## Commercial Context - **Starting Price**: US$500.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar and 39 more ## Features - 21 CFR Part 11 Compliance - Access Controls/Permissions - Audit Trail - Compliance Management - Data Import/Export - Document Capture - Document Management Software - Document Storage - EMR/EHR - Electronic Data Capture Software - Financial Management Software - Forms Management - Full Text Search - HIPAA Compliant - Patient Management Software - Patient Monitoring - Patient Recruiting - Scheduling Software - Third-Party Integrations - Trial Design - Workflow Management Software ## Integrations (3 total) - Mailchimp - Microsoft Outlook - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Electronic Data Capture Software](https://www.capterra.ca/directory/30551/electronic-data-capture/software) ## Related Categories - [Patient Engagement Software](https://www.capterra.ca/directory/31085/patient-engagement/software) - [Electronic Data Capture Software](https://www.capterra.ca/directory/30551/electronic-data-capture/software) - [Clinical Trial Management Software](https://www.capterra.ca/directory/10035/clinical-trial-management/software) - [Document Management Software](https://www.capterra.ca/directory/30063/document-management/software) ## Alternatives 1. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 2. [Viedoc](https://www.capterra.ca/software/160680/viedoc) — 4.4/5 (95 reviews) 3. [Castor EDC](https://www.capterra.ca/software/143532/castor-edc) — 4.7/5 (204 reviews) 4. [Greenlight Guru Clinical](https://www.capterra.ca/software/152998/smart-trial) — 4.4/5 (72 reviews) 5. [ShareCRF](https://www.capterra.ca/software/1031214/sharecrf) — 4.8/5 (44 reviews) ## Reviews ### "RealTim-CTMS Review" — 5.0/5 > **Diana** | *May 8, 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: We like to use RealTime CTMS to view patient records and images for patients interventions and surgical options. > > **Cons**: Sometimes the Images don't load, records are not not readable but over all this is just a small issue. That can be overcome. > > My experience with RealTime-CTMS is that the information is real time and is available to you quickly on a real time basis, very helpful when is dealing with patient care on a day to day basis. ----- ### "Great Value and Functionality, Hoping Support Bounces Back" — 4.0/5 > **Ricardo** | *August 20, 2026* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: RealTime-CTMS is an exceptionally user-friendly platform clearly built from the clinical research site perspective. Having used the system since 2017, I consider it a great value for the money, offering a robust feature set that easily rivals any major competitor in the industry. It comprehensively covers all operational and financial aspects of running a site through its various integrated modules. The platform excels at managing recruitment efforts and tracking enrollment via its CRM capabilities, streamlines study visit logistics through intuitive study templates and clear visit tracking, and provides seamless electronic source data capture through eSOURCE along with clean Investigator Site File organization in eDOCS. Overall, it delivers a complete, site-centric solution that effectively powers daily operations and financial management. > > **Cons**: Recently, our team has experienced an increase in system bugs alongside a decline in support responsiveness, with open tickets taking much longer to resolve than in the past. Critical issues, such as inaccurate financial report data and an ongoing inability to merge duplicate subject profiles, remained open for weeks, with the duplicate profile issue still unresolved. While direct phone support was previously easy to access, resolving recent issues required escalation through upper management. That said, company leadership has communicated that structural changes are underway to address support timeliness, so these recent setbacks appear to be growing pains rather than a permanent shift. > > My personal experience with RealTime-CTMS since 2017 has been overwhelmingly positive. The platform offers a complete, user-friendly, and cost-effective solution built specifically around the daily operational and financial needs of a clinical research site. While we have encountered a temporary increase in system bugs and slower support ticket resolution times in recent months, upper management stepped in to help address our critical issues, and we have been informed that structural changes are currently being made to improve support responsiveness. Overall, we view these recent challenges as short-term growing pains, and we remain confident in our continued partnership with RealTime given their strong track record and robust system capabilities. ----- ### "This CTMS covers all the bases, gives you solid tracking capabilities, and won't take forever to get the hang of." — 4.0/5 > **Leslie** | *August 21, 2026* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: RealTime-CTMS has made a real difference in how we run clinical research. It pulls together all the key pieces — enrolling participants, scheduling visits, keeping track of studies, sending appointment reminders, and managing the financial side of things. The calendar with automatic visit-window calculations is a big help for staying on top of deadlines, and it's definitely reduced scheduling errors. I also appreciate the recruitment tracking feature, which gives a clear view of where prospective participants are in screening. But what I value most is how it links operational and financial data, giving the team real insight into study performance. > > **Cons**: There’s no shortage of features here, but that definitely comes with a learning curve when you're just getting started. Some screens feel a bit cluttered, and a few workflows take more clicks than you'd expect. Getting studies, financial rules, reports, and user permissions configured requires time and careful attention. I've also run into the occasional bug or hiccup—mostly with loading times, notifications, and data refreshing. The reports and exported files are useful, though the layout and customization options could be a lot more flexible. And for smaller research sites, the price tag might be tough to justify. > > Honestly, my experience with RealTime-CTMS has been pretty good overall. It gives you one central place to manage recruitment, participant visits, study activities, financials, and reporting — which means we're not juggling a dozen spreadsheets anymore. It's much easier to get a quick sense of where each study stands. For day-to-day stuff, it's pretty intuitive. Scheduling visits, pulling up participant info, tracking recruitment — those all work smoothly. That said, the more advanced stuff like setting up a new study, digging into accounting reports, managing permissions, or handling integrations definitely takes some extra training. Once you've got everything configured the way you want, it does end up saving a lot of administrative time. Feature-wise, this platform has a lot going for it, especially for a research site. The appointment reminders, visit tracking, automatic target-date calculations, recruitment tools, financial reports, and document storage are all genuinely useful. I also like that you can attach files directly to a study and share them easily. But keep in mind, it's not really built to be a general file-management tool — that's just not its main strength. Exporting and file conversion work fine for standard reports and day-to-day operational data. But if you need something for an external presentation, be prepared to do some manual formatting afterward. More flexibility with report layouts and export options would definitely be a nice upgrade. Customer support has been decent for routine questions — they're responsive and helpful. But when you get into trickier configuration problems or financial glitches, you might need to go back and forth a bit. I've also hit a few bugs here and there, though nothing that's ever stopped me from using the system for long. For a busy research site that uses the recruitment, scheduling, financial, and reporting features daily, the cost is pretty reasonable. But if you're a smaller organization with only a handful of studies, the price tag and the time it takes to set everything up might be a tougher sell. All in all, RealTime-CTMS is a solid, comprehensive system. It just has a learning curve, occasional quirks, and some reporting limitations that keep it from being perfect. ----- ### "RealTime-CTMS has directly contributed to our site's success\!" — 5.0/5 > **Emmet** | *May 6, 2019* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: RealTime-CTMS is a user-friendly clinical trials management software that allows us to process potential candidates for studies from recruitment to completion\! As the manager of recruitment, I am particularly excited about the API integration with our ad agency's digital advertising campaigns. If a potential patient clicks on a digital ad, our database is populated with the data from the patient in the specific study\! It makes recruiting a breeze. > > **Cons**: Sometimes the server can be a bit sluggish. > > Endeavor Clinical Trials is capitalizing on the detailed reporting features built-in with RealTime to help us keep accurate metrics on recruitment and marketing. ----- ### "RealTime: It's Far More Than A CTMS" — 5.0/5 > **Gary L.** | *September 21, 2018* | Research | Recommendation rating: 10.0/10 > > **Pros**: Great user interface, sensible workflow/ navigation and exceptional functionality aside, it was designed, developed and continues to be enhanced by people who have actually done clinical trials. This is evident in every aspect of the software. The whole product suite and related offerings, e.g., eDocs, eSource, SitePAY and Text are terrific, and for us it is evolving to be an overall Business Management System. > > **Cons**: We would like to see more granularity in access privileges. > > Having so our processes and materials sensibly organized and readily accessible in one place has improved our overall efficiency. It supports our QA/ QC processes in ways that have allowed us to improve the quality of our data and accounts receivable. We are especially impressed with all the the staff at RealTime. The quality of training, support and maintenance has been excellent. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/126679/realtime-ctms?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/126679/realtime-ctms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data