StudioBookings

Good, sincere team with excellent customer service

Comments: Although it round be great to have sone extra features like automatic receipts and would be great to have a PayPal option for students, StudioBookingsOnline deliver what they say they will, in a trustworthy & helpful way which is becoming increasingly rare. In an effort to provide my students with more bells and whistles as my business grew, I tried switching to MindBody for a while only to find that they did not deliver what they'd led me to believe was available in the package I could afford, and once I signed up their customer service was nowhere near the standard of StudioBookingsOnline. After a couple of months of frustratingly long hours of setting up and "online training" with MindBody only to find they couldn't offer me something as basic as tracking the expiry dates of student passes without a hideously expensive upgraded package, I asked StudioBookings if they'd be able to recover my data. They had my whole student list and and all the data back up and running in no time. Their system is easy, and they don't desert you as soon as they have your money! And I'm on the other side of the world, so yes email replies have to wait through the time difference but that's true of all the other systems out there too, and StudioBookinsOnline ALWAYS reply and are always helpful. I now still use them for my classes and Acuity for my private clients and online courses. If you run a small Yoga Studio running group classes, StudioBookingsOnline are the best out there.

Pros:

Ease of use and customer support

Cons:

No PayPal options or automatic receipts for students

Was Really Good But Not Great!

Pros:

Fairly easy to use and it's good for serving its intended purpose. Also very easy to operate from a phone as well as computer. Very user friendly if you're looking to avoid the "techy" stuff

Cons:

It's just a good app. There was nothing that made me want to stop looking for other similar and better options. It's good people providing a good service with some learning involved and occasional frustration at times but it was a "I'm passing through" experience.

Disappointed, unimpressed

Comments: Deeply disappointing. At best, the app is too bare bones to be useful for a business owner, and you get no useful planning data from it at all. I don't feel like anyone who's actually run a gym well or knew anything about business projections was involved in designing this. The only way I can get the info I need is to export their data into excel and then create formulae to do it myself. It's not 1995, just go with a company that actually knows what they're doing. Separate to that, my experience with their customer service has been truly poor and has potentially cost me members.

Pros:

Went with studiobookings over the clearly better products on the market at the exact same pricepoint because it's the only one that didn't make gender assumptions. That is, sadly, it's only pro. My entire experience has been frustrating at best, and my customers have consistently had problems with the app and booking. Don't bother telling studiobookings though, it's google's fault apparently, or a long list of other companies'. Never been them though, according to their reply to me.

Cons:

You can't get any useful KPI data out of the back end. Not helpful to running your business or future planning. For the last six weeks members have pretty frequently had the app not work for them. Manually going in and booking and cancelling for several hundred people almost requires a full time employee. Don't complain to studiobookings though, wow did the email I got back make me feel small and shitty. I can't imagine what would've happened if one of my customers had been treated like that, I'd never see them again.

The best customer service

Comments: As a new business owner, appreciate the free trial when money is flying out the window. Easy to set up, and to be candid- once you set up, why would you switch? Good news is w/ fast & friendly customer service - you don't need to. Looked at alternative to mind body because so many studio owners I know complain about them so glad I took the leap. This software is also very flexible too meaning you are able to do things that others can't (coupon code). The price is right and I highly recommend Studiobookings software.

Pros:

Easy to use, great price, amazing customer service.

Cons:

Not knowing how to do things and but luckily they are quick to help.

No more expensive sign up program

Comments: Great program and wonderful customer service! Wish it had a wait list capability and a way to show cancellations or no shows!

Pros:

Ease of use

Cons:

No wait list No capability to track no shows or cancellations