--- description: Learn more about PagerDuty pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PagerDuty Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [PagerDuty](/software/125693/pagerduty) # PagerDuty Canonical: https://www.capterra.ca/software/125693/pagerduty Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/125693/pagerduty?page=2) > Cloud-based IT incident management platform with on-call scheduling, alert grouping, event automation, and AI-generated summaries. > > Verdict: Rated **4.6/5** by 221 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PagerDuty? Organizations of all sizes across technology, financial services, healthcare, retail, government, education, and nonprofit industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 221 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PagerDuty - **Location**: San Francisco, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Dashboard Software - Data Aggregation - Data Storage Management - Event Logs - IT Monitoring - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Knowledge Base Management - Maintenance Scheduling - On Call Scheduling - Real-Time Notifications - Reporting & Statistics - Root Cause Analysis - Scheduling Software - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Third-Party Integrations ## Integrations (75 total) - AWS Auto Scaling - AWS CloudTrail - AWS Config - AWS Identity and Access Management (IAM) - AWS Lambda - AWS Personal Health Dashboard - AWS Security Hub - AWS VPC Lattice - Agentforce - Amazon CloudWatch - Amazon EC2 - Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir - Amazon EventBridge - Amazon GuardDuty - Amazon RDS on Outposts ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software) ## Related Categories - [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software) - [AIOps Platforms](https://www.capterra.ca/directory/32875/aiops-platforms/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Virtualization Software](https://www.capterra.ca/directory/30618/virtualization/software) - [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (803 reviews) 2. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (382 reviews) 3. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) 4. [ilert](https://www.capterra.ca/software/207205/ilert) — 4.7/5 (65 reviews) 5. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Reviews ### "Pageduty as a on call user" — 4.0/5 > **Verified Reviewer** | *September 25, 2025* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am > > **Cons**: It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications > > Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages ----- ### "Must have tool for DevOps/SRE/operations/SecOps and Engineering team" — 5.0/5 > **Dipesh** | *April 17, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Its availability and easy to use app makes it very easy to collaborate with more team in Incident. Multiple Org instance in single app makes it super easy to use for multiple org/projects. > > **Cons**: Pagerduty is frequently cited as being expensive, as teams grow and require more advanced features or add-ons. > > Reliable alerting and on-call management. Reduced downtime, improved team response. Powerful integrations \& customizations. A must have for smooth operations. ----- ### "Fine. Not great." — 3.0/5 > **Ally** | *July 5, 2025* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. > > **Cons**: Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy\! It was maddening. We eventually figured it out. > > Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. ----- ### "Reliable On-Call and Incident Management Platform" — 4.0/5 > **Hrithik** | *June 21, 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. > > **Cons**: Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. > > PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. ----- ### "PagerDuty will alert your team to issues" — 5.0/5 > **Verified Reviewer** | *August 3, 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. > > **Cons**: Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. > > I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/125693/pagerduty?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/125693/pagerduty) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data