--- description: Learn more about PagerDuty pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PagerDuty Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [PagerDuty](/software/125693/pagerduty) # PagerDuty Canonical: https://www.capterra.ca/software/125693/pagerduty Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/125693/pagerduty?page=2) > Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations. > > Verdict: Rated **4.6/5** by 220 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PagerDuty? Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 220 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PagerDuty - **Location**: San Francisco, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Dashboard Software - Data Aggregation - Data Storage Management - Event Logs - IT Monitoring - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Knowledge Base Management - Maintenance Scheduling - On Call Scheduling - Real-Time Notifications - Reporting & Statistics - Root Cause Analysis - Scheduling Software - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Third-Party Integrations ## Integrations (42 total) - Amazon EC2 - AppDynamics - BigPanda - Bitium - Circonus - Crashlytics - Datadog - Dynatrace - Freshservice - Front - Google Workspace - HaloPSA - Incapsula - Integrate.io - Jira ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) ## Related Categories - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Log Management Software](https://www.capterra.ca/directory/30856/log-management/software) - [Website Monitoring Software](https://www.capterra.ca/directory/10021/website-monitoring/software) - [Server Management Software](https://www.capterra.ca/directory/10019/server-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (760 reviews) 2. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (362 reviews) 3. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (355 reviews) 4. [ilert](https://www.capterra.ca/software/207205/ilert) — 4.7/5 (65 reviews) 5. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Pageduty as a on call user" — 4.0/5 > **Verified Reviewer** | *September 25, 2025* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am > > **Cons**: It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications > > Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages ----- ### "Good useful tool" — 4.0/5 > **Matthew** | *September 4, 2024* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. > > **Cons**: I did not like the UI, found it a bit cluttered and confusing. > > I used PagerDuty to go along with ticket tracking for a project I worked on. ----- ### "Must have tool for DevOps/SRE/operations/SecOps and Engineering team" — 5.0/5 > **Dipesh** | *April 17, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Its availability and easy to use app makes it very easy to collaborate with more team in Incident. Multiple Org instance in single app makes it super easy to use for multiple org/projects. > > **Cons**: Pagerduty is frequently cited as being expensive, as teams grow and require more advanced features or add-ons. > > Reliable alerting and on-call management. Reduced downtime, improved team response. Powerful integrations \& customizations. A must have for smooth operations. ----- ### "Reliable On-Call and Incident Management Platform" — 4.0/5 > **Hrithik** | *June 21, 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. > > **Cons**: Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. > > PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. ----- ### "Fine. Not great." — 3.0/5 > **Ally** | *July 5, 2025* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. > > **Cons**: Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy\! It was maddening. We eventually figured it out. > > Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/125693/pagerduty?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/125693/pagerduty) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data