Who Uses PagerDuty?

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

What Is PagerDuty?

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

PagerDuty Details

PagerDuty

http://www.pagerduty.com/

Founded 2006

PagerDuty Software - Mobile App
PagerDuty Software - Remote Incident Response
PagerDuty Software - On-Call Scheduling
PagerDuty Software - Slack Integration
PagerDuty Software - Intelligent Dashboards
PagerDuty Software - Mobile App - thumbnail
PagerDuty Software - Remote Incident Response - thumbnail
PagerDuty Software - On-Call Scheduling - thumbnail
PagerDuty Software - Slack Integration - thumbnail
PagerDuty Software - Intelligent Dashboards - thumbnail

PagerDuty pricing overview

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PagerDuty does not have a free version but does offer a free trial.


Starting Price

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Free Version

No

Free Trial

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PagerDuty Alternatives

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PagerDuty Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.3
Customer Service Software 4.4
Features 4.4
Value for Money 4.2

Review software

Share your experiences with other software buyers.

Write a Review!
Corey F.
Manager, Incident Management
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019-11-13

"Bye Bye to old school on-call practices"

Comments: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros: PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons: The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

  • Reviewer Source 
  • Reviewed on 2019-11-13
Kenneth D.
Devops Engineer
Financial Services Software, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-11-07

"PagerDuty : A solution to almost every problem you didn't know you had yet"

Comments: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros: Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons: It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

  • Reviewer Source 
  • Reviewed on 2019-11-07
Mahesh K.
Lead Analyst
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-05-09

"Be alerted when your process or application fails, to ensure high avilablety"

Comments: This is a good way to keep our applications in a highly available state, it is really useful and great tool to have

Pros: This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team

Cons: I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

  • Reviewer Source 
  • Reviewed on 2021-05-09
M. serhat D.
Senior Software Engineer
E-Learning, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-04-02

"On-call software with rich features"

Comments: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros: PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons: PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

  • Reviewer Source 
  • Reviewed on 2020-04-02
Verified Reviewer
Engineering Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    Unrated
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-03-18

"Achieving zero downtime and 24X7 oncall made easier"

Comments: Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Pros: - Easy Integrations
- Simple User Interface, very easy to navigate
- Lots of features and functionalities
- Very easy to setup
- Schedule creation and setting up rotation

Cons: Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

  • Reviewer Source 
  • Reviewed on 2021-03-18