---
description: Learn more about Ticket & Back-Office Analytics pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ticket & Back-Office Analytics Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/34255/customer-retention/software) > [Ticket & Back-Office Analytics](/software/1245541/Ticket-Back-Office-Analytics)

# Ticket & Back-Office Analytics

Canonical: https://www.capterra.ca/software/1245541/Ticket-Back-Office-Analytics

> Cloud-based analytics tool for written customer interactions, tracking agent performance, quality monitoring, and back-office process.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Ticket & Back-Office Analytics?

Midsize to large contact centers and enterprises in finance, telecommunications, retail, utilities, and insurance managing high volumes of written customer interactions and back-office workflows.

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Customer Data Management
- Customer Segmentation
- Engagement Tracking
- Retention Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Customer Retention Software](https://www.capterra.ca/directory/34255/customer-retention/software)

## Alternatives

1. [ChurnZero](https://www.capterra.ca/software/157980/churnzero) — 4.7/5 (130 reviews)
2. [Customerscore.io](https://www.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews)
3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews)
5. [Hotjar](https://www.capterra.ca/software/163516/hotjar) — 4.6/5 (545 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1245541/Ticket-Back-Office-Analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10190105/Ticket-Back-Office-Analytics/> |
| en-AE | <https://www.capterra.ae/software/1245541/Ticket-Back-Office-Analytics> |
| en-AU | <https://www.capterra.com.au/software/1245541/Ticket-Back-Office-Analytics> |
| en-CA | <https://www.capterra.ca/software/1245541/Ticket-Back-Office-Analytics> |
| en-GB | <https://www.capterra.co.uk/software/1245541/Ticket-Back-Office-Analytics> |
| en-IE | <https://www.capterra.ie/software/1245541/Ticket-Back-Office-Analytics> |
| en-IL | <https://www.capterra.co.il/software/1245541/Ticket-Back-Office-Analytics> |
| en-IN | <https://www.capterra.in/software/1245541/Ticket-Back-Office-Analytics> |
| en-NZ | <https://www.capterra.co.nz/software/1245541/Ticket-Back-Office-Analytics> |
| en-SG | <https://www.capterra.com.sg/software/1245541/Ticket-Back-Office-Analytics> |
| en-ZA | <https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics> |

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