---
description: Learn more about LibAnswers pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LibAnswers Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Library Automation Software](/directory/30022/library-automation/software) > [LibAnswers](/software/124541/libanswers)

# LibAnswers

Canonical: https://www.capterra.ca/software/124541/libanswers

> LibAnswers from Springshare provides libraries with live chat, ticketing, knowledge base, and analytics.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses LibAnswers?

Library automation solution for all businesses with features such as social media management and engagement, real-time conversations, customizable widgets, FAQ builder, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Springshare

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Springshare for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Patron Management

## Category

- [Library Automation Software](https://www.capterra.ca/directory/30022/library-automation/software)

## Alternatives

1. [Surpass](https://www.capterra.ca/software/8980/surpass) — 4.8/5 (128 reviews)
2. [Mandarin](https://www.capterra.ca/software/29128/mandarin) — 4.7/5 (60 reviews)
3. [Simple Little Library System](https://www.capterra.ca/software/189633/simple-little-library-system) — 4.7/5 (29 reviews)
4. [Follett Destiny Library Manager](https://www.capterra.ca/software/8972/destiny-library-manager) — 4.5/5 (35 reviews)
5. [T.M.A.S.](https://www.capterra.ca/software/196143/t-m-a-s) — 4.8/5 (28 reviews)

## Reviews

### "Gets the job done" — 4.0/5

> **Verified Reviewer** | *November 19, 2019* | Higher Education Software | Recommendation rating: 7.0/10
> 
> **Pros**: For basic question and answer chats, this software is very useful. I appreciate the integration with FAQs so that repetitive questions can be answered more quickly.
> 
> **Cons**: The picture sharing and screensharing functionalities are still very new and not quite up to par. LibAnswers also does not integrate with other LibApps products as well as I would expect - i.e. with LibCal to make appointments, LibWizard for experience surveys, etc.
> 
> We use LibAnswers to staff the Ask-A-Librarian chat service for our library patrons. Overall it works well for that purpose. When the questions get a bit more complex, i.e. closer to research consultations, the shortages in the program can be seen.

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### "Communicating with customers" — 5.0/5

> **Verified Reviewer** | *December 6, 2018* | Libraries | Recommendation rating: 9.0/10
> 
> **Pros**: It is very easy to receive and send messages to customers regarding account information.  Notifications are very timely and software is updated regularly.
> 
> **Cons**: I really don't have many complaints.  Sometimes emails get routed to spam that are not spam but that is about it.

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### "New Platform" — 4.0/5

> **Laura** | *August 8, 2019* | Libraries | Recommendation rating: 9.0/10
> 
> **Pros**: It is easier to use than our previous software. When you use it it does not open additional windows as our old software did.  It also offeres a lot of settings that can be customizable to your library. It is easy to use and making chatting easier.
> 
> **Cons**: The thing I like the least about it is that is have a feature that allows you to share your photo with your clients. I would rather we did not have that option as I feel some will abuse this.

## Links

- [View on Capterra](https://www.capterra.ca/software/124541/libanswers)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/124541/LibAnswers/> |
| en-AE | <https://www.capterra.ae/software/124541/libanswers> |
| en-AU | <https://www.capterra.com.au/software/124541/libanswers> |
| en-CA | <https://www.capterra.ca/software/124541/libanswers> |
| en-GB | <https://www.capterra.co.uk/software/124541/libanswers> |
| en-IE | <https://www.capterra.ie/software/124541/libanswers> |
| en-IL | <https://www.capterra.co.il/software/124541/libanswers> |
| en-IN | <https://www.capterra.in/software/124541/libanswers> |
| en-NZ | <https://www.capterra.co.nz/software/124541/libanswers> |
| en-SG | <https://www.capterra.com.sg/software/124541/libanswers> |
| en-ZA | <https://www.capterra.co.za/software/124541/libanswers> |

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