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Brightpearl logo

Brightpearl

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Brightpearl Overview:

What Is Brightpearl?

Transform your business processes with Brightpearl’s all-in-one platform. Brightpearl automates order and inventory management, integrates accounting, and provides real-time insights to streamline operations for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Manage your entire business from a single platform, ensuring scalability and efficiency. With powerful reporting and analytics, you can make data-driven decisions to drive growth. Brightpearl supports multi-channel operations, enabling you to manage sales and processes seamlessly across various channels. Trusted by leading brands, Brightpearl is ideal for e-commerce retailers trading greater than $1 million or expect to be within 12 months, and designed to help you scale your business effortlessly.

Who Uses Brightpearl?

Brightpearl is ideal for multichannel retailers of finished goods trading $1M or above, or those that expect to be in the next 12 months

Where can Brightpearl be deployed?

Cloud-based
On-premise
Brightpearl Software - Brightpearl inventory planning
Brightpearl Software - Brightpearl activity timeline and email history with customers and suppliers
Brightpearl Software - Brightpearl reporting resources
Brightpearl Software - Brightpearl sorting and filtering options within all the reports
Brightpearl Software - Brightpearl purchases
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Overall rating

See all reviews
Based on 181 reviews
4.4
Write a Review!

Reviews sentiment

Positive
91%
Neutral
4%
Negative
5%

Starting Price

Not provided by vendor

Free trial

About the vendor

  • Sage
  • Founded in 1981

Brightpearl support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Denmark, Germany, Ireland

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Australia
  • Canada
  • Denmark
  • Germany
  • Ireland
  • New Zealand
  • Norway
  • Sweden
  • United Kingdom
  • United States

Languages

English

Features of Brightpearl

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Alerts/Notifications
  • Audit Trail
  • Backorder Management
  • Bank Reconciliation
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM Software
  • Catalog Management
  • Channel Management Software
  • Collaboration Tools
  • Cost Tracking
  • Customer Accounts
  • Customer History
  • Data Security
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • Expense Tracking
  • Financial Management Software
  • Financial Reporting Software
  • Forecasting
  • General Ledger
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketplace Integration
  • Multi-Currency
  • Multi-Location
  • Order Fulfillment Software
  • Order Management Software
  • Order Tracking
  • Performance Metrics
  • Process Modeling & Designing
  • Project Management Software
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Forecasting Software
  • Shipping Management
  • Shopping Cart Software
  • Supplier Management
  • Supply Chain Management Software
  • Third-Party Integrations
  • Transaction Management
  • Warehouse Management Software
  • Workflow Management Software
  • eCommerce Management

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Capterra verified reviews for Brightpearl

Overall rating

4.4
Based on 181 reviews
Write a Review!

Filter reviews (181)

Most Helpful Most Recent
Richard
Director in UK
Verified LinkedIn User
Sports, 11–50 Employees
Used the Software for: 2+ years

"Long term Brightpearl user"

August 19, 2025
5.0
I have used Brightpearl for many years and have no plans on changing. It does most things and if you put the effort in to customising it by integration with other services it will do everything.
Pros:
A complete package that covers most of the business needs of a retailer or distributor. Anything not covered can be bolted on either by pre-built integrations or by API.
Cons:
The accounting module is OK but feels complicated and could do with modernisation. Not a major complaint.
Reviewer Source

Sage Response

September 5, 2025

Hi Richard, It's always great to hear how you utilize our program to get the most for your business needs! Thank you for providing us with this valuable feedback! If you need any support, please remember our Brighptearl Support Team can be reached via our phone line or support portal for your convenience! Thank you Jesse Dones Sage Retail Support

James
Director in UK
Sporting Goods, 2–10 Employees
Used the Software for: 2+ years

"Happy user for 9 years"

September 22, 2025
5.0
Been very happy with Brightpearl overall. Support is always great and most of the time are able to help us solve any issues we may have. Often recommend the product to theres where we can see they would benefit from this over their existing systems.
Pros:
Simple system with good flexibility to setup to meet our needs and workflows. We've been able to move away from multiple systems to one, and streamline many processes saving huge amounts of time and reducing human input and errors. When needed, support is great, and the team at BrightPearl are always a pleasure to speak and deal with.
Cons:
Top level reporting could be better. Ability to be able to filter reports more narrowly by custom fields and compare year by year. Reporting on margins would also be nice, again with period comparisons. This data is important to help analysis business performance and where focus may be required.
Reviewer Source

Sage Response

October 3, 2025

Hi James, Thank you so much for your thoughtful review and for sharing your experience with Brightpearl! We're thrilled to hear that the system has helped streamline your workflows and consolidate multiple platforms - saving time and reducing errors is exactly what we aim for. It's also great to know our support team has been a pleasure to work with. We really appreciate your feedback on reporting. Enhancing top-level reporting insights is something we’re actively exploring, and your suggestions help us prioritize improvements that matter most to our users. I also recommend reaching out to your account manager to inquire about Brightpearl’s sister product, Inventory Planner, which offers more advanced reporting capabilities around inventory and sales. Thanks again for recommending Brightpearl to others. We're glad to have you on board and look forward to continuing to support your success. Kind regards, Dan Appleton Sage Retail Support

Robert
Operations Manager in US
Packaging & Containers, 2–10 Employees
Used the Software for: 1-5 months

"Misleading Sales Promises and Poor Product Performance"

October 8, 2025
1.0
We were sold on Brightpearl’s promises of seamless integration with BigCommerce, automated pricing updates, and built-in reporting; none of which worked as described. We were never given a trial or hands-on demo before paying in full, so we relied entirely on sales presentations that turned out to be inaccurate. Critical features like bulk pricing syncs and Authorize.net integration failed to function, and we were misled into purchasing extra software for reporting that we later found was unnecessary. After months of back and forth, Brightpearl refused to refund the unused portion of our subscription. The product simply didn’t deliver on what was promised, and we’ve lost all trust in the company.
Pros:
The concept of having one unified platform to manage inventory, orders, and sales across multiple channels sounded great in theory. The interface is fairly modern and intuitive, and the idea of connecting Brightpearl with BigCommerce initially seemed like a good fit for our business. Unfortunately, the actual functionality didn’t live up to what was promised.
Cons:
Many of the core features we were sold on didn’t work as described. Bulk pricing updates to BigCommerce, Authorize.net integration, and several automation workflows were either non-functional or unreliable. We were also misled into thinking we needed to buy an additional product, Inventory Planner, for reporting that already exists in Brightpearl. Support responses were slow and repetitive, and after months of back-and-forth, we lost all trust in the platform and the company.
Reviewer Source

Sage Response

November 20, 2025

Hi Robert, We agree there were challenges around certain workflows and integrations, particularly with BigCommerce tiered pricing and with Authorize.net. However, we did conduct a detailed internal review of your case and worked closely with our sales and implementation teams to offer you a resolution in July. This included covering all build and subscription costs for the required third-party integration and re-engaging technical resources to address any open items. We understand how important it is for retailers to have complete clarity on functionality during the evaluation process, and we’ve since taken steps to strengthen how those capabilities are communicated during our pre-sales discussions. We truly regret that this partnership didn’t result in the outcome either of us wanted. If you’d like to revisit any remaining questions or explore alternative solutions within the Brightpearl ecosystem, we’re more than happy to reconnect and help. The Brightpearl Team

Jeff
Chief Operations Officer in US
Automotive, 11–50 Employees
Used the Software for: 2+ years

"Highly recommend"

November 11, 2025
4.0
We've been using it for 10+ years and it's helped our business reach grow beyond what we could have done without it.
Pros:
Brightpearl is very intuitive and easy to use. It syncs prices and inventory across our connected channels (Amazon, eBay, Shopify, etc). You can use different prices per channel and have multiple inventory sources and choose which ones are displayed on which channels. Order and purchase order management is straight forward. If there's something you cannot figure out, they have a a wealth of resource documents and their customer support is always happy to help as well.
Cons:
The price is a little on the high side when you compare to platforms like Shopify that have affordable plans. However, Brightpearl is less expensive than many other similar systems like NetSuite for instance.
Reviewer Source

Sage Response

November 13, 2025

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brightpearl has been a trusted part of your business for over a decade and that its intuitive tools, multi-channel management, and customer support have helped fuel your growth. We also appreciate your feedback on pricing. We’re always working to ensure we deliver exceptional value for the scalability and automation Brightpearl provides. Thanks again for being such a long-standing partner within our community!

Erlend
CEO in Norway
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1+ year

"Reliable system with strong process automation"

August 25, 2025
5.0
Brightpearl has been a solid system for us, delivering good value for money over many years. The biggest strength has been process automation — it handles orders, stock, and purchasing with little manual effort, which saves time across the business. While there are some limitations with API, overall it has provided a reliable backbone for daily operations.
Pros:
Brightpearl is reliable and stable in day-to-day operations, especially for handling orders, inventory, and multichannel sales. The system is easy for staff to learn, and the core workflows (sales orders, purchasing, stock control) run smoothly without much downtime. Reporting is straightforward, and the integrations with e-commerce platforms have been solid.
Cons:
While Brightpearl is stable overall, there are a few areas with room for improvement. The search function can be a bit slow when working with large databases, and API limitations sometimes make deeper integrations harder than they need to be.
Alternatives Considered:
Cin7 Core
ShipStation
Katana Cloud Inventory
Reasons for Switching to Brightpearl: Brightpearl offered a stronger all-in-one solution with reliable order and inventory management, native Shopify integration, and solid automation out of the box. Compared to other tools, it reduced the need for multiple systems and gave us better scalability for growth.
Reviewer Source

Sage Response

September 5, 2025

Hi there Erlend, Thank you for taking the time to provide our team with this feedback. We are thrilled to hear how you have utilized the various modules of Brightpearl to maximize its usefulness and reduce the need for manual intervention. We look forward to helping you grow! Thank you Jesse Dones Sage Retail Support

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