---
description: Learn more about Ticketping pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ticketping Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Ticketping](/software/1240675/Ticketping)

# Ticketping

Canonical: https://www.capterra.ca/software/1240675/Ticketping

> Cloud-based helpdesk that runs inside Slack, routing customer emails, chats, and form submissions into Slack threads for ticket.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Ticketping?

Small to midsize businesses and startups in early to growth stages that use Slack as their primary collaboration tool.

## About the vendor

- **Company**: Ticketping

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: United States

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (805 reviews)
2. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (528 reviews)
3. [ScreenConnect](https://www.capterra.ca/software/147830/ScreenConnect) — 4.7/5 (1903 reviews)
4. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
5. [Fieldpoint](https://www.capterra.ca/software/43548/fieldpoint) — 4.1/5 (16 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1240675/Ticketping)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10185256/Ticketping/> |
| en-AE | <https://www.capterra.ae/software/1240675/Ticketping> |
| en-AU | <https://www.capterra.com.au/software/1240675/Ticketping> |
| en-CA | <https://www.capterra.ca/software/1240675/Ticketping> |
| en-GB | <https://www.capterra.co.uk/software/1240675/Ticketping> |
| en-IE | <https://www.capterra.ie/software/1240675/Ticketping> |
| en-IL | <https://www.capterra.co.il/software/1240675/Ticketping> |
| en-IN | <https://www.capterra.in/software/1240675/Ticketping> |
| en-NZ | <https://www.capterra.co.nz/software/1240675/Ticketping> |
| en-SG | <https://www.capterra.com.sg/software/1240675/Ticketping> |
| en-ZA | <https://www.capterra.co.za/software/1240675/Ticketping> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Ticketping","description":"Ticketping is a cloud-based helpdesk that operates natively inside Slack. It pulls customer messages from email, live chat widgets, and form submissions into Slack threads, so support teams can manage and respond to tickets without switching tools. A web dashboard provides ticket tracking, team management, integration setup, and performance monitoring.\n\nSupport teams use Ticketping to handle customer issues directly in Slack. Each ticket becomes a structured thread with assigned ownership, status, and priority. Agents reply to customers from Slack, and cross-functional team members such as engineers or founders can join threads with full context.\n\nThe software suits small to midsize businesses and startups that already use Slack as their main collaboration tool. It is a good fit for lean support teams where multiple roles share customer support responsibilities.","image":"https://images.g2crowd.com/display-layer-screenshots/2067542/48cefc10c198279a90ff454cb23a5b457aed9b19c2d91c7d839d30ca1d49e7f9.webp","url":"https://www.capterra.ca/software/1240675/Ticketping","@id":"https://www.capterra.ca/software/1240675/Ticketping#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/software/1240675/Ticketping#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Ticketping?","@type":"Question","acceptedAnswer":{"text":"Ticketping is a cloud-based helpdesk that operates natively inside Slack. It pulls customer messages from email, live chat widgets, and form submissions into Slack threads, so support teams can manage and respond to tickets without switching tools. A web dashboard provides ticket tracking, team management, integration setup, and performance monitoring.Support teams use Ticketping to handle customer issues directly in Slack. Each ticket becomes a structured thread with assigned ownership, status, and priority. Agents reply to customers from Slack, and cross-functional team members such as engineers or founders can join threads with full context.The software suits small to midsize businesses and startups that already use Slack as their main collaboration tool. It is a good fit for lean support teams where multiple roles share customer support responsibilities.","@type":"Answer"}},{"name":"Who Uses Ticketping?","@type":"Question","acceptedAnswer":{"text":"Small to midsize businesses and startups in early to growth stages that use Slack as their primary collaboration tool.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1240675/Ticketping#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"Ticketping","position":3,"item":"/software/1240675/Ticketping","@type":"ListItem"}]}]}
</script>