--- description: Learn more about Dezide pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dezide Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Dezide](/software/123909/advisor) # Dezide Canonical: https://www.capterra.ca/software/123909/advisor > Use Interactive Troubleshooting Guides to make sure everybody troubleshoots like the best > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dezide? Enterprises looking to reduce troubleshooting time, fix issues on the first visit, transfer skills faster and reduce training time of new employees to make sure everyone troubleshoots like the best. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dezide - **Founded**: 2001 ## Commercial Context - **Starting Price**: €49.00 - **Pricing model**: Per Feature - **Pricing Details**: Please contact Dezide for a custom quote - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Denmark ## Features - Catalog Management - Collaboration Tools - Content Management System (CMS) Software - Full Text Search - Knowledge Base Management - Self Service Portal ## Integrations (1 total) - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "email marketing made easy now" — 5.0/5 > **Verified Reviewer** | *May 18, 2019* | Public Policy | Recommendation rating: 9.0/10 > > **Pros**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items > > **Cons**: i am using this software but until i have nothing any problems ----- ### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5 > **Christian** | *August 18, 2017* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. > > **Cons**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. > > We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. ----- ### "Very difficult to use - also very limited in when it cal do" — 3.0/5 > **Tine** | *January 17, 2016* > > We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. ----- ### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5 > **Pieter** | *August 23, 2017* | Machinery | Recommendation rating: 9.0/10 > > **Pros**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful. > > **Cons**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. > > Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) ----- ### "Liebherr Mining using Dezide Advisor tool" — 4.0/5 > **Viret** | *January 27, 2015* > > The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. ## Links - [View on Capterra](https://www.capterra.ca/software/123909/advisor) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data