--- description: Learn more about Bonterra Apricot pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bonterra Apricot Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Human Services Software](/directory/30660/human-services/software) > [Bonterra Apricot](/software/123342/bonterra-case-management) # Bonterra Apricot Canonical: https://www.capterra.ca/software/123342/bonterra-case-management Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/123342/bonterra-case-management?page=2) > Bonterra Apricot is a secure, flexible, and easy-to-use case management solution for nonprofits of any size. > > Verdict: Rated **4.2/5** by 226 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bonterra Apricot? Human Services, Victim's Support, Child \& Family Services, Foundations, Faith-Based Services, Food Services, Senior Services, Workforce Services, Developmental Services and more... ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 226 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bonterra - **Location**: Washington, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Bonterra for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Activity Dashboard - Appointment Management - CRM Software - Case Management Software - Case Notes - Client Management - Communication Management - Compliance Management - Document Management Software - Forms Management - Goal Setting/Tracking - HIPAA Compliant - Member Database - Program Management - Referral Management - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Self Service Portal - Time Tracking Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Human Services Software](https://www.capterra.ca/directory/30660/human-services/software) ## Related Categories - [Human Services Software](https://www.capterra.ca/directory/30660/human-services/software) - [Nonprofit Software](https://www.capterra.ca/directory/30805/nonprofit/software) - [Government Software](https://www.capterra.ca/directory/20048/government/software) - [Social Work Case Management Software](https://www.capterra.ca/directory/31462/social-work-case-management/software) - [Mental Health Software](https://www.capterra.ca/directory/30217/mental-health/software) ## Alternatives 1. [DonorPerfect](https://www.capterra.ca/software/2698/donorperfect-fundraising-software) — 4.5/5 (1415 reviews) 2. [NewOrg](https://www.capterra.ca/software/124958/neworg-management-system) — 4.8/5 (72 reviews) 3. [Givebutter](https://www.capterra.ca/software/172048/givebutter) — 4.8/5 (871 reviews) 4. [Donorbox](https://www.capterra.ca/software/156860/donorbox) — 4.8/5 (625 reviews) 5. [Zeffy](https://www.capterra.ca/software/220131/zeffy) — 4.8/5 (479 reviews) ## Reviews ### "Hey it's all good" — 5.0/5 > **Aaron** | *February 14, 2025* | Civic & Social Organization | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of the system, from the first day to today it has been intuitive. > > **Cons**: Sometimes it loads slowly in the afternoon > > Pretty good, other than some issues in the afternoon when many people are using it. ----- ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE\!" — 1.0/5 > **Shirlee** | *June 18, 2025* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. > > **Cons**: The price\!\! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. > > I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. ----- ### "great product, wished there would've been more guidance" — 4.0/5 > **Jessica** | *February 14, 2025* | Mental Health Care | Recommendation rating: 6.0/10 > > **Pros**: The flexibility of the different product within it and how they work together is helpful. > > **Cons**: It was a difficult product to set up with little guidance. ----- ### "Always there to help" — 4.0/5 > **Heather** | *February 18, 2025* | Religious Institutions | Recommendation rating: 7.0/10 > > **Pros**: I have had a timely response to every query. > > **Cons**: I do wish there was a chat feature right on the site. Sometimes I need a question answered quicker than an email exchange allows. > > I have had very positive interactions with Bonterra Case Management. ----- ### "Horrible Platform" — 1.0/5 > **Vanessa** | *October 16, 2024* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. > > **Cons**: The system is not customizable or user friendly. > > I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from \[sensitive content hidden\] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/123342/bonterra-case-management?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/123342/bonterra-case-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data