What Is SiteMinder?

The hotel commerce platform with everything you need to succeed as a modern accommodation business. Sell, market, manage and grow your hotel – from one place.

Our platform includes; a channel manager, online booking engine, hotel website builder, hotel business intelligence, and access to the global distribution system. SiteMinder has been voted 2022's #1 Channel Manager and #1 Booking Engine and has won the People's choice award for customer-centricity by Hotel Tech Report.

Who Uses SiteMinder?

Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests.

Where can SiteMinder be deployed?

Cloud-based
On-premise

About the vendor

  • SiteMinder
  • Located in Sydney, NSW, Australia
  • Founded in 2012

SiteMinder support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, France, Germany and 9 others

Languages

English, French, German, Indonesian, Italian and 3 others

SiteMinder pricing

Starting Price:

US$69.00/month
  • Yes, has free trial
  • No free version

SiteMinder does not have a free version but does offer a free trial. SiteMinder paid version starts at US$69.00/month.

Pricing plans get a free trial

About the vendor

  • SiteMinder
  • Located in Sydney, NSW, Australia
  • Founded in 2012

SiteMinder support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, France, Germany and 9 others

Languages

English, French, German, Indonesian, Italian and 3 others

SiteMinder videos and images

SiteMinder Software - Grow faster by knowing your top performing channels and what’s working best for you.
SiteMinder Software - Sell, market, manage & grow from one platform
SiteMinder Software - Stay on top of your distribution and keep track of everything from one connected place.
SiteMinder Software - Boost your bookings with the world’s #1 channel manager
SiteMinder Software - A single place to access real-time insights and easily manage everything from bookings and guests, to distribution and payments.
View 6 more
SiteMinder video
SiteMinder Software - Grow faster by knowing your top performing channels and what’s working best for you.
SiteMinder Software - Sell, market, manage & grow from one platform
SiteMinder Software - Stay on top of your distribution and keep track of everything from one connected place.
SiteMinder Software - Boost your bookings with the world’s #1 channel manager
SiteMinder Software - A single place to access real-time insights and easily manage everything from bookings and guests, to distribution and payments.

Features of SiteMinder

  • CRM Software
  • Channel Analytics
  • Channel Management Software
  • Customer Support Software
  • Dynamic Pricing
  • For Vacation Rentals
  • Group Reservations
  • Multi-Channel Sync
  • Online Booking
  • Payment Processing Software
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Room Inventory
  • Third Party Integrations

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Reviews of SiteMinder

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
3.8
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Linda
Linda
Property Owner Manager in Australia
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

A BREATH OF FRESH AIR

5.0 4 years ago

Comments: Peace of Mind, StressFREE, Happy working with them and Relief!

Pros:

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Cons:

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

SiteMinder Response

4 years ago

Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

Marlon
Reservations Manager in Belize
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great channel manager & user-friendly

5.0 3 years ago

Comments: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pros:

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Cons:

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Alternatives Considered: iHotelier

Reasons for Choosing SiteMinder: SynXis CRS is too technical just to add rooms and rates but much more complicated to add new channel.

Reasons for Switching to SiteMinder: After testing other systems, Siteminder is for sure one of the best systems. Its ease of use is unmatched, which makes it great.

SiteMinder Response

3 years ago

Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha

Don
General manager in U.S.
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

SiteMinder Proper is Good, GDS...not so much

5.0 3 years ago

Comments: SiteMinder proper is a positive experience.

Pros:

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Cons:

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

SiteMinder Response

3 years ago

Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha

Ines
Assistant Revenue Manager in U.K.
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

The best product with the worst service

4.0 3 years ago

Comments: It is amazing until there is an issue!

Pros:

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Cons:

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.

SiteMinder Response

3 years ago

Hi Ines, First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set. Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble! All the best, Lauren

Tander
Distribution & Reservation Manager in Indonesia
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Features

5.0 last year

Comments: Siteminder help me to solve my needs in Booking Engine, Managing Channels.

Pros:

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Cons:

at the moment I have not get any trouble or any difficulties nor problem from the software.

Alternatives Considered: RateTiger and STAAH Channel Manager

Reasons for Switching to SiteMinder: I mostly comfortable using Siteminder instead of other alternative product. compare to others, Siteminder easier to use too.

SiteMinder Response

last year

Hi Tander, Thank you so much for taking the time to share your experience with us and other hoteliers. We are pleased to hear that you were able to connect to different channels easily. We have over 450 distribution channels available, which is a huge advantage. Feel free to get in touch with us for anything you may need. Our support team is available at anytime. Thanks for your partnership with us! Warmest, Jessica