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What Is SiteMinder?

33,000 hoteliers trust SiteMinder for smart and simple reservation management. With over 2 million reservations annually, coupled with the world's most powerful channel manager and an ecosystem of 700+ of the industry's best channels and applications, SiteMinder helps hotels of all sizes acquire guests, drive profit and manage property operations with ease.

Who Uses SiteMinder?

Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests.

SiteMinder Software - Grow faster by knowing your top performing channels and what’s working best for you.
SiteMinder Software - Sell, market, manage & grow from one platform
SiteMinder Software - Stay on top of your distribution and keep track of everything from one connected place.
SiteMinder Software - Boost your bookings with the world’s #1 channel manager
SiteMinder Software - A single place to access real-time insights and easily manage everything from bookings and guests, to distribution and payments.

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Reviews of SiteMinder

Average score

Overall
4.0
Ease of Use
4.1
Customer Service
3.6
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Linda
Linda
Property Owner Manager in Australia
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

A BREATH OF FRESH AIR

5.0 6 years ago

Comments: Peace of Mind, StressFREE, Happy working with them and Relief!

Pros:

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Cons:

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

SiteMinder Response

6 years ago

Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

Marlon
Reservations Manager in Belize
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great channel manager & user-friendly

5.0 5 years ago

Comments: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pros:

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Cons:

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

SiteMinder Response

5 years ago

Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha

Dave
Dave
Owner in Spain
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Flaky product, never make any improvements, terrible customer service

1.0 6 years ago

Comments: I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.

Pros:

The chanel manager works and makes it easy to manage mutiple selling platfroms.

Cons:

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.

SiteMinder Response

6 years ago

Hi Dave, I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better. By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive. Kindly let me know what morning this week works for you so I can better understand your needs and address them. Thank you, Mike Customer Success

Zsolt
Conultant in Hungary
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great CHM with plenty of feature

4.0 3 months ago

Pros:

It is a very advance hotel manager software with the most partner connection.

Cons:

Too complex for small or medium properties and also it is a bit too expensive

SiteMinder Response

3 months ago

Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at [email protected] I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena

Don
General manager in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

SiteMinder Proper is Good, GDS...not so much

5.0 5 years ago

Comments: SiteMinder proper is a positive experience.

Pros:

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Cons:

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

SiteMinder Response

5 years ago

Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha