TrueCommerce EDI Solutions

The Best!

Pros:

We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Cons:

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Customer service is TrueCommerce top priority

Comments: We truly wish we transitioned sooner from their competitor.

Pros:

All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.

Cons:

At this time we don't have any cons to share.

Always solve the problem

Comments: Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having.

Pros:

Whatever problem I'm calling about, they always have a fix for it.

Cons:

I don't have any cons. They always solve any issues we're experiencing.

Very disorganized company

Comments: You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works

Pros:

Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce

Cons:

nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company

Great Product! Easy to use!

Pros:

The ease of use. Very logical in the navigation as well.

Cons:

I haven't really had many issues with it

Customer Care

Comments: It's always a pleasure to work with your team!

Pros:

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Cons:

Occasionally tickets can take a few days to be answered.

Alternatives Considered: SAP Customer Experience

Aleon Inc by Jerry Carucci

Pros:

Ease of use Integration with QuickBooks

Cons:

Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not

Pura Vida Books Review

Pros:

Easy to use platform

Cons:

Not being much clear about errors commited in sending invoices for customers

Edi is the best platform

Pros:

Everything is so simple to integrate and flow is perfect

Cons:

I really don’t other than maybe cheaper per customer users

Process is always long not a lot of follow up, always need new development to adapt to our customer

Pros:

it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

Cons:

on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person

Good to Great Product

Comments: The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN.
Again, Customer Support - fabulous

Pros:

Ease of use. Somewhat intuitive. Customer Support is outstanding.

Cons:

Still glitches with printing UCC labels. That is a bit frustrating.

Bob Review

Comments: Very positive. The solution works very well for our users.

Pros:

Ease of use - Good reporting features -

Cons:

I had a problem with support when trying to get an issue resolved. Took far longer than it should have.

Why sign up for Truecommerce?

Comments: Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

Pros:

Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

Cons:

none so far and hopefully not in the future

Easy to use but customer service needs work

Comments: This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.

Pros:

The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.

Cons:

I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.

Not enterprise grade solution.

Comments: We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP.
Integration and transition:
We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software:
There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification.
On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.

Pros:

We were promised the world and got delivered peanuts.

Cons:

Does not work consistently, implementation team is incompetent.

True Commerce EDI Solutions

Comments: We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

Pros:

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

Cons:

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

Quick to take your Money, Slow to do any Work.

Comments: Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting. There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done. Their initial, long timelines are bad but their ability to even meet those is even worse. Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business. I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back. If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.

Pros:

When it works it does a fine job, reasonably easy to use and functional.

Cons:

The online portal can be finicky and their connection utilities are unreliable and support is hard to get.

Terrible customer service. Issues go unresolved for days

Comments: The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to.

Pros:

The interface is somewhat friendly to use, but that's about it. I can't think of anything else that was good about this platform.

Cons:

I've worked with several applications and their customer service is the worst in the industry. Issues go days without a response, and that's if they respond. There were issues with their programming as well, and they have high costs compared to other platforms.

Good EDI Partners

Comments: Allowed us to integrate our EDI products into our ERP system with customers that require it.

Pros:

Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Cons:

Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

DiCentral - Constantly There for Support with Excellent Customer Service

Comments: Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.

Pros:

I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.

Cons:

The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.

Exceptional EDI package

Comments: Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

Pros:

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

Cons:

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

Use between the new and old formats

Comments: the customer service representatives are always helpful and understanding of the situation needing to be resolved

Pros:

Not much with the lack of training available. Your customer service is wonderful, but with a question to individual questions needed in a time constraint along with the wait time, it does not assist with out immediate needs.

Cons:

The new format is difficult to use especially when needing to print labels for shipping. Containers that need to be added/deleted along with items that need to be separated into different boxes is frustrating. I go back to using the old format most of the time. It seems there are more steps in the new format.

Overall it's a pretty good solution for businesses that do a lot of EDI transactions

Comments: When it works as planned it saves me a lot of time!!!!

Pros:

Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Cons:

For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Great product

Comments: We've been doing business with True Commerce for over 15 years now and we've been very happy with them.

Pros:

It's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".

Cons:

The only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them

Great Customer Relations System

Comments: We have all our customer and wine club members records including their purchase history, changes, visits that allow us to provide the highest customer experience.

Pros:

Truly appreciate how reliable & simple TrueCommerce EDI Solutions is to work with. I'm constantly having to search customers, orders and having several options to search: via name, phone, comments, activity, address etc. etc. allow our team to provide the best customer service to our clients.

Cons:

The only times I'm least happy with the software is the occasional slow downs, but only have several times a year.