15 years helping Canadian businesses
choose better software
TeamViewer
What Is TeamViewer?
As a leading global technology company, TeamViewer offers a secure remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.
With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer continuously innovates in the fields of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement.
Who Uses TeamViewer?
Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0
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Reviews of TeamViewer
Remote assistance, No limits!
Comments: TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.
Pros:
I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.
Cons:
I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.
TeamViewer Response
11 months ago
Hi Vincent, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer
Makes it easy to connect to other devices remotely and offer support
Comments: We design websites, write content, and publish content for our clients. Some clients learn certain procedures using online resources but contact us when they encounter problems. TeamViewer allows us to access their devices and help them at a small fee. Since TeamViewer is easy to use, they are quick to learn and they are usually pleased with our services. It helps us save time and avoid transport costs.
Pros:
I like TeamViewer because of its ability to connect with any device remotely as long as it is installed on both devices and they have a stable internet connection. You only need to share the security ID to stablish instant and secure connection. It gives full control of the device and allows you to perform any task, including downloading and installing software, troubleshooting, or changing the device settings. Therefore, clients can see what you are doing on their computer remotely and can learn how to do it or how to fix a problem if it arises again in the future.
Cons:
Teamviewer slow down the functioning of computers with low processing speed and low storage space. Sometimes the other computer becomes unresponsive and you have to disconnect and reconnect again to restore functioning. You might need to install the latest version on all devices for the best experience.
TeamViewer Response
6 days ago
Hello Samuel, Thank you for trusting TeamViewer as a powerful tool for helping you! We are pleased to know you chose TeamViewer for your remote access solution. We always recommend all users update to the latest version of TeamViewer which the latest security and functionality are available. To learn more about TeamViewer, can we invite you to visit TeamViewer Community (https://community.teamviewer.com) for feedback sharing and join those open discussions with us? We wish you a pleasant day and hope to see you there! Best, Ying/TeamViewer
A little review
Comments: The software remains a popular choice for remote access and support due to its wide range of features and capabilities.
Pros:
What I like the most about teamviewer is the remote accessibility.
Cons:
TeamViewer can be relatively expensive for commercial use, especially for businesses with multiple users or devices. TeamViewer's licensing policies can be be restrictive or confusing.
TeamViewer Response
6 days ago
Hi Loraine, Thank you for the valuable time in sharing the kind words about TeamViewer. We are so happy to know that you have chosen and trusted TeamViewer's performance, accessibility and reliability. At the same time, we encourage you to contact the TeamViewer Sales Team (https://www.teamviewer.com/en/customer-support/) for a discussion about the special offers and current promotions. Happy connecting! Best, Ying/TeamViewer
Alternatives Considered:
Fast and useful
Comments: TeamViewer has become a fundamental tool to bring top-class support to our employees. It's really easy to use and our end-users (the less tech-savvy) are able to manage it due to is very user-friendly.
Pros:
The las updates let you to create a virtual-room and share the URL with the end-user. End-user only needs to click on the URL and TeamViewer will create the connection. Really usefully and really fast. It improves the end-user experience a lot and they don't need to share anymore the ID and password.Furthermore, is one of the fewer software's that works really well with the UAC Windows, so in case you need to run admin privileges, you can interact with UAC without any issue.
Cons:
I would say that they can improve the speed of the filesharing that, depending on the cases, is better to download if from the source website.
TeamViewer Response
3 months ago
Hello Aotoni, Thank you for choosing TeamViewer as your choice of user-friendly remote access solution! We are thrilled that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. Feel free to reach out to us in the TeamViewer Community (https://community.teamviewer.com/) if there is anything we may help you further. Hope you enjoy using TeamViewer all the time! Best, Ying/TeamViewer
Great remote Assistance tool for supporting our customers
Comments: Team viewer makes our daily support routine much easier with the tool features, we can easily locate our customer's computers on the inventory and access in an easy way to regular maintenances and Support
Pros:
Team viewer is easy to use and makes our Remote assistance routine much easier. The tool is very stable and runs smoothly on my Mac or my Windows computers. The easy access feature is a plus that makes or life better
Cons:
I have no complains so far about the tool, I use Team Viewer every day and could not imagine my IT technician life without it
TeamViewer Response
6 days ago
Hello Guilherme, Thank you for contributing valuable time to sharing your unique experience with TeamViewer! We are so thrilled to know that the IT support officer chose TeamViewer as the powerful tool to help you! Thank you for sharing the positive feedback about TeamViewer and we appreciate your recommendation! Best, Ying/TeamViewer
