HungerRush 360

Hunger Rush satisfies our technology needs

Comments: We have a great relationship with them and look forward to the future. We changed from our previous POS company mostly dues to online ordering issues. Now our customers love their ordering experience both on our mobile app and regular browser ordering.

Pros:

They have the technology in place to keep up with the fast changing digital world. They are organized in implementing new locations and updates.

Cons:

There seems to be confusion when it comes to billing for different services especially with the new High Radius billing implementation.

A POS that does not live up to the acronym for once!

Comments: I have found Hungerrush to be extremely user friendly and responsive whenever we rarely run into issues. I feel like Hungerrush allows us to focus on what we need to so that we can best be successful in our every day mission of wow'ing our guests.

Pros:

Hungerrush makes my team's job easier which means happier team, happier guests! Customer service is top notch and they are truly invested in being great partners.

Cons:

My only issue with Hungerrush was lack of kiosks. However, in true Hungerrush fashion, we are currently in a series of calls to discuss how that can be rectified quickly but correctly. Love being with a solution minded partner!

Great POS for any restaurant

Comments: We have used them for almost 10 years and in that time they have been consistent and always willing to help us out with any issues we have. They also follow through any tech issues until a resolution is found.

Pros:

I like that is is all inclusive and is not like other POS companies that require you to piece it together one service at a time.

Cons:

It's really hard to get ahold of the accounting department if you have any accounting issues.

Way overrated

Comments: Terrible. They took a week to install, and it was only a week because i was calling everyday, tablets wont work if you are 5 feet away from the router, freezes all the time, cheap, outdated - made in china. Customer service will be available 24/7, but they have very limited knowledge, if your issue will be a little complicated, be prepared to work without POS for hours, specially if it is after 5pm. There is no one you can talk to, no one is responsible, your account manager is a teenager, if you be able to talk to your account manager, she/he will be more prepared to lie to you instead of getting through your issues. Huge mistake, i went to hunger rush formally revention, thinking about they would make my life easier, with employee shortage, it made the situation way worse.

Pros:

Software integration, friendly, extremely easy on employee the training.

Cons:

They got stock in 1999, great software but outdated hardware, cheap kind. When you purchase a POS like hunger rush, for the price you pay, you will expect a lot more than what they offer. Outdated, slow, very expensive. customer service fast to answer, but really slow to fix your issue, when they can fix it, most of the time they have to escalate and you will be waiting forever, some times weeks. I had only one computer for 2 months, because they could not fix the tablets.

EVP Franchise Operations

Comments: It has helped us because more proactive in building sales and profits. 360 helps us grow our technology as a brand without being a technology company.

Pros:

They call it the white glove approach, 360 allows operators to concentrate on the business and still have ongoing marketing campaigns.

Cons:

It is newer and there are still some challenges that we had to work through to fit our brand, but HR really works to address those issues as soon as possible.

HungerRush Reveiw

Comments: The system is very good for overage operations. Communication regarding updates needs improvement also wait times for feature requests can be frustrating.

Pros:

The system is easy to use and perfect for a pizza restaurant.

Cons:

Long wait times for improved/ updated product requests.

HungerRush 360 & [sensitive content hidden] kick ass!

Comments: Well I'm not very good with these survey things so once again I would say tech support and [sensitive content hidden]

Pros:

Tech-support! They're always there when we have problems and I never have to wait too long. And the other thing would be our sales associate [sensitive content hidden]. She has been very helpful in resolving issues and leading our company in the right direction.

Cons:

Well I'm just somebody that will always complain about cost

Great for almost 20 years!

Comments: I have been a customer for a very long time. My overall experience is an A- which is probably the highest rating in the business. No one is perfect but when something goes wrong they generally solve it VERY quickly and are always trying to inovate and integrate with new tech!

Pros:

They have the most fully integrated options that are very dependable!

Cons:

Still working on being able to integrate more.

Give this review a title???

Comments: its been very up and down over the last few years but the last 6-10 months have been nothing but up and very strong positives which is why this very is so positive.

Pros:

Doordash and Ubereats integration. texting the customer their order updates. [sensitive content hidden] is great, very responsive and always gives 100%. Employee of the year. Yall are doing great.

Cons:

There is still a lack of menu consistency amongst multiple stores. There needs to be a "brand menu" but it still needs to have some customization to be manipulated for individual stores. EX: Food is the same at multiple stores but alcohol is different at stores. it would be nice to change one food item and it change at all stores.

HungerRush is the best for delivery

Pros:

The delivery component is unmatched as well as ease of use of the entire system. Being able to pull time cards easily and reporting for the drivers being integrated is helpful as well.

Cons:

The pricing is a bit more expensive than competitors in the market and if there were more options for third party integrations that would be great. Slice and GrubHub integrations please!

HungerRush LONG term review.

Pros:

HungerRush is feature rich. I have seen many improvements over the years. My [sensitive content hidden] has really made the difference in getting my issued handled when needed. Between features and support I will continue to use HungerRush as a critical part of my business.

Cons:

HungerRush is feature rich but that comes at a cost. It is expensive. I do feel that when taking advance of all the feature it is worth it and makes for a Point of Sale system that my business cannot live without.

HungerRush Satisfaction

Comments: Overall we really enjoy the HungerRush Platform. If it wasn't for our Customer Success Agent [sensitive content hidden] always solving any issue we have, we would have probably switched to a different company. Whenever anything major happens she always sends the issue to the correct person and it gets fixed way quicker than waiting for customer service. She goes above and beyond all the time and we truly appreciate her!

Pros:

User friendly system makes it easy to update menu items and prices

Cons:

customer service people don't know how to fix things and they have to get elevated to a higher technician

HungerRush is better than the rest

Pros:

Ease of use for the system, reports and number of reports, inventory controls, and time clocks all integrated makes the system super intuitive. I have never seen another POS system and wished my system had that feature because our system works so well.

Cons:

Self ordering Kiosks are not an option, and I would love to have the option to help line bust and mobile credit card terminals for our delivery drivers.

HungerRush has made major improvements

Pros:

Our customer success manager,[sensitive content hidden] who always helps us with our system troubles. These two always go out of their way to help us any time we need something fixed or learning more about the system. [sensitive content hidden] is also fantastic and helps us with our marketing needs!

Cons:

I wish our surveys had a link that the customer completing the survey could leave US a review on google or something. Sometimes tech support is not always familiar with all of the issues and it would help us if they were so that issues were resolved more quickly.

Mobile app and Delivery features make HungerRush!

Pros:

Online ordering and delivery functions are the best part about HungerRush. The mobile app makes a difference and gives customers a more personal way to order from us. These features in addition to have a direct person to call at all times, [sensitive content hidden], help me run my concept.

Cons:

HungerRush could benefit from creating a self ordering option such as a kiosk (mobile too) or QR code that we could use remotely if we are featured at a food festival, etc. Really hope to see text released this year to give our customers updates on their orders via text.

We love how easy HungerRush is!

Pros:

The biggest thing that we first liked was how intuitive it was and its ability to do what we need it to do like half and half pizzas, toppings, and light toppings, etc. I am not the most technical person, but I was able to program it myself.

Cons:

We would like to have the option to print or not print merchant receipts/customer copies.

HungerRush is the key to my success!

Comments: I recently upgraded my system and continue to remain a fan of HungerRush for its native online ordering and mobile app that my customers love.

Pros:

I appreciate having a direct point of contact for all of my questions and needs for the system. [sensitive content hidden] always helps guide us through our journey at HungerRush. The personalized online ordering mobile app has been a game changer for our brand as well.

Cons:

I would love to see more integration options

We love HungerRush!

Comments: We love everything about HungerRush! I would change our recipes before we change our POS!

Pros:

The price structure to start out. We love the subscription model. It allowed us to improve our business without spending a fortune upfront. HungerRush and the tech service we receive make us successful.

Cons:

Not having a self-serve option like a kiosk

Very happy with HungerRush

Pros:

System is very intuitive for building the menu and adding coupons. We use Restaurant 365 for our bookkeeping and the system integrates with it very well. Delivery dispatch setup is very intuitive as well in the way that it ties into the map and shows estimated delivery time. The 24/7 support is great also- we don't have to wait very long as support has made serious improvements.

Cons:

More third party integrations- we were really excited when Uber Eats was released so the more options the better. The reporting can be glitchy sometimes forcing us to reload to remove the glitch, but its fixable. We would love to see an option to auto-dispatch deliveries versus manually selecting drivers for the deliveries.

Hunger rush A+

Comments: Have had hunger rush for ten years, it’s the next and we are always satisfied. Easy to use, smooth experience. [sensitive content hidden] is the best customer support!

Pros:

Easy to use + great account manager. We have had the system over ten years

Cons:

Nothing, we love hunger rush it is the best computer system for a pizzeria

HungerRush is 10/10

Comments: [sensitive content hidden] is the best. She always helps me accomplish what needs to get done. I have used hunger rush for ten years

Pros:

I love that I can edit my menu, update my online ordering and get fast service!

Cons:

Nothing! They are the best. I have never had anything problems with hunger rush.

Hungerrush is great for us!

Pros:

the simplicity of the entire system and how it covers every item we need from dine in to carryout to delivery.

Cons:

Better tablet options that could speed up our dining room time

HungerRush is great

Pros:

The support from all different areas of the company.

Cons:

There are a few features we wish the system would do better such as hourly pricing. We are a pool hall, and it is a very important functionality of our operation.

Thank you HungerRush!

Comments: I have used several other POS at other restaurants and HungerRush is by far the easiest to use. Best in Pizza and delivery. Thank you [sensitive content hidden] for taking care of us!

Pros:

Online ordering tickets print seamlessly in the kitchen making it easy for our kitchen staff to produce orders quickly and efficiently. Putting in orders from the POS is simple and prints easily for the kitchen staff as well

Cons:

Hoping to see more third party integrations to eliminate tablets

HungerRush is the best for pizza

Pros:

It is pizza friendly which is huge to us. It makes my life easier with ease of use

Cons:

Percentage tipped out for different labor types can be difficult and changing cash drawers mid shift has room for improvement.