---
description: Learn more about ForwardChat pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ForwardChat Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [ForwardChat](/software/1220534/ForwardChat)

# ForwardChat

Canonical: https://www.capterra.ca/software/1220534/ForwardChat

> Cloud-based WhatsApp customer service platform with AI auto-reply, lead capture, image recognition, multilingual support, and human.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ForwardChat?

Small and medium-sized businesses in Malaysia across retail, F\&B, fashion, beauty, electronics, automotive, logistics, property, manufacturing, and B2B sectors.

## About the vendor

- **Company**: Forward Genix

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, English, Malay
- **Available Countries**: Malaysia

## Features

- Sentiment Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [SAS Viya](https://www.capterra.ca/software/1043140/sas-viya) — 4.4/5 (12 reviews)
2. [kama.ai](https://www.capterra.ca/software/1017085/kama-dei) (0 reviews)
3. [livepro](https://www.capterra.ca/software/165150/livepro) — 4.8/5 (182 reviews)
4. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24209 reviews)
5. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16466 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1220534/ForwardChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10159432/ForwardChat/> |
| en-AE | <https://www.capterra.ae/software/1220534/ForwardChat> |
| en-AU | <https://www.capterra.com.au/software/1220534/ForwardChat> |
| en-CA | <https://www.capterra.ca/software/1220534/ForwardChat> |
| en-GB | <https://www.capterra.co.uk/software/1220534/ForwardChat> |
| en-IE | <https://www.capterra.ie/software/1220534/ForwardChat> |
| en-IL | <https://www.capterra.co.il/software/1220534/ForwardChat> |
| en-IN | <https://www.capterra.in/software/1220534/ForwardChat> |
| en-NZ | <https://www.capterra.co.nz/software/1220534/ForwardChat> |
| en-SG | <https://www.capterra.com.sg/software/1220534/ForwardChat> |
| en-ZA | <https://www.capterra.co.za/software/1220534/ForwardChat> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"ForwardChat","description":"ForwardChat is a cloud-based WhatsApp customer service platform that automates enquiry handling, lead capture, product recommendations, and order updates. Businesses use it to manage customer conversations across shared team inboxes, assign chats to agents, and send broadcast messages to contact lists.\n\nForwardChat helps teams respond to customers faster by automating routine replies and routing messages to the right person. Core features include a multi-agent shared inbox, chatbot automation, contact management, and broadcast messaging.\n\nThe platform is best suited for small to midsize businesses in retail, e-commerce, and service industries that use WhatsApp as a primary customer communication channel.","url":"https://www.capterra.ca/software/1220534/ForwardChat","@id":"https://www.capterra.ca/software/1220534/ForwardChat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication"},{"@id":"https://www.capterra.ca/software/1220534/ForwardChat#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is ForwardChat?","@type":"Question","acceptedAnswer":{"text":"ForwardChat is a cloud-based WhatsApp customer service platform that automates enquiry handling, lead capture, product recommendations, and order updates. Businesses use it to manage customer conversations across shared team inboxes, assign chats to agents, and send broadcast messages to contact lists.ForwardChat helps teams respond to customers faster by automating routine replies and routing messages to the right person. Core features include a multi-agent shared inbox, chatbot automation, contact management, and broadcast messaging.The platform is best suited for small to midsize businesses in retail, e-commerce, and service industries that use WhatsApp as a primary customer communication channel.","@type":"Answer"}},{"name":"Who Uses ForwardChat?","@type":"Question","acceptedAnswer":{"text":"Small and medium-sized businesses in Malaysia across retail, F&B, fashion, beauty, electronics, automotive, logistics, property, manufacturing, and B2B sectors.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1220534/ForwardChat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"ForwardChat","position":3,"item":"/software/1220534/ForwardChat","@type":"ListItem"}]}]}
</script>