Setmore

Setmore for Business

Comments: I've been able to generate my return of investment within the first month and not just that be able to give value to clients in documentation and also frequent meetings.

Pros:

It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.

Cons:

I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.

Fantastic app for scheduling and appointments

Comments: Fantastic - highly recommend, especially for the 24/7 customer service

Pros:

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Cons:

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

A good solution for a low budget

Pros:

I was able to use most features while paying a lower fee than with other solutions. The mobile app is quite good.

Cons:

It was hard to onboard clients as they weren’t familiar with the platform.

A good, easy to use program, well-priced, but with a lot of unusual glitches

Comments: We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature. The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Pros:

Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Cons:

Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Great diary booking platform

Pros:

Simple & easy to use, great features & value, much preferable over similar options like calendly

Cons:

Happy with everything & been using it continuously for over 3 years