TeamDynamix
What Is TeamDynamix?
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
Who Uses TeamDynamix?
Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
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Reviews of TeamDynamix
Richard
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Great tool with great people behind it.
Comments: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.
Pros:
Ease of use. Powerful reporting. Team behind it.
Cons:
Mobile experience is not as feature rich as the desktop version and is not as easy to use.
Amy
Alternatives Considered:
TeamDynamix is the best ITSM solution I have used
Comments: TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.
Pros:
ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).
Cons:
The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.
Seth
TDX does a fairly good job, and they listen to their users.
Comments: They have been fairly responsive and good about working with us to figure out solutions.
Pros:
They have good handle on all the basics and have a good team who seem to implement things people ask for.
Cons:
Their API isnt the best and their asset management doesnt have a "mass delete" option
Boyang
An Excellent Tool: TeamDynamix
Comments: Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.
Pros:
TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.
Cons:
TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.
Bryson
Higher Education-TeamDynamix is the Future
Comments: We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one.
Pros:
I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.
Cons:
Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.
