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What Is TeamDynamix?

One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.

The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.

White glove implementation.

Who Uses TeamDynamix?

Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.

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Reviews of TeamDynamix

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.5
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
47%
4
42%
3
9%
2
1%
Richard
Richard
Director of Client Services & Operations, ITS in US
Verified LinkedIn User
Higher Education Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great tool with great people behind it.

5.0 2 years ago

Comments: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros:

Ease of use. Powerful reporting. Team behind it.

Cons:

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

Andrea
Director of Client Services in US
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt

5.0 2 months ago New

Comments: Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX.

Pros:

I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed.

Cons:

I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users.

Paula
Paula
IT Service Desk and Operations Manager in US
Verified LinkedIn User
Retail, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

TDX Thoughts from a New TDX Admin

3.0 2 weeks ago New

Pros:

Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it.

Cons:

There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations".

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

PMIS that PMI would value

4.0 2 weeks ago New

Comments: The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner.

Pros:

Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc.

Cons:

It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult.

Amy
Sr. Business Analyst in US
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

TeamDynamix is the best ITSM solution I have used

4.0 last year

Comments: TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Pros:

ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).

Cons:

The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.