What Is When I Work?

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error.
Get started with a 14-day free trial now.

Who Uses When I Work?

From small businesses to large enterprise operations, management teams in every industry are using When I Work's software to save time scheduling shift-based employees & improve communication.

Where can When I Work be deployed?

Cloud-based
On-premise

About the vendor

  • When I Work
  • Located in Minneapolis, US
  • Founded in 2010

When I Work support

  • Chat

Countries available

Australia, Canada, Germany, Ireland, Netherlands and 5 others

Languages

English

When I Work pricing

Starting Price:

US$2.50/month
  • Yes, has free trial
  • No free version

When I Work does not have a free version but does offer a free trial. When I Work paid version starts at US$2.50/month.

Pricing plans get a free trial

About the vendor

  • When I Work
  • Located in Minneapolis, US
  • Founded in 2010

When I Work support

  • Chat

Countries available

Australia, Canada, Germany, Ireland, Netherlands and 5 others

Languages

English

When I Work videos and images

When I Work Software - Schedule Dashboard
When I Work Software - Assign new shift
When I Work Software - Chat with co-workers
When I Work Software - Shift Acknowledgement
When I Work Software - Edit Employees
View 6 more
When I Work video
When I Work Software - Schedule Dashboard
When I Work Software - Assign new shift
When I Work Software - Chat with co-workers
When I Work Software - Shift Acknowledgement
When I Work Software - Edit Employees

Features of When I Work

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Process Control
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Billable & Non-Billable Hours
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Contractor Management Software
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling Software
  • Event Management Software
  • Event Scheduling
  • Faculty/Staff Management
  • File Sharing Software
  • For Retail
  • For Salons and Spas
  • Labor Cost Calculator
  • Labor Forecasting
  • Leave Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Location
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking Software
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Scheduling Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On Software
  • Task Management Software
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Vacation/Leave Tracking

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Reviews of When I Work

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Trish
Trish
Senior Receptionist and Lead Trainer in US
Verified LinkedIn User
Veterinary Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great software for teams of all sizes

5.0 3 years ago

Comments: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Pros:

- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use

Cons:

- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Alternatives Considered: Gingr

Reasons for Switching to When I Work: The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

When I Work Response

3 years ago

Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda

Katja
Call Center Ambassador in US
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

My favorite scheduling app that I've used so far!

5.0 last month New

Comments: I have used When I Work at two different places of employment and prefer it over other scheduling applications, such as ADP.

Pros:

When I Work is very simple to use and easy to navigate. My current or upcoming schedule always shows up as soon as I log into the app, and I can easily view my upcoming shifts and approve them. Putting in requests and setting my availability is also very straightforward. Finally, I enjoy the messaging feature, which is helpful for communicating with a whole team or with individuals whom I haven't shared contact information with yet.

Cons:

Sometimes When I Work logs me out of the app and I am forced to log in again, which can be inconvenient if I don't have my password saved or written down. When I cancel a shift, it still shows up in my Concluded Requests, as well as my employer's requests for me, which I feel is a bit unnecessary. I would prefer if it just showed up in mine but not in my employer's requests. I also wish my shifts from previous weeks were still available to view.

When I Work Response

last month

Hi, Katja Thank you for leaving such a positive review. We appreciate your time and support!

Steven
Blah in US
Alternative Medicine, 201-500 Employees
Used the Software for: Free Trial
Reviewer Source

Great

3.0 last month New

Comments: I just like that it eased the duty of writing the employee schedule

Pros:

It functions as it is intended. Its convenient and you can auto schedule as well. It could take sometime

Cons:

The support staff isnt always available and its sometimes complex to use. Some of the auto schedule features are obsolete

Alternatives Considered: TicketSource

Reasons for Switching to When I Work: Because i did. Free trial was the seller

mera
freelancer in Egypt
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

my review about when i work

5.0 2 months ago

Comments: An company may manage time and attendance, create and amend employee schedules, add new tasks to the calendar, check timesheets, and fill shifts using the cloud-based employee scheduling tool When I Work. Using native and browser-based applications, When I Work enables users to manage schedules and track time on mobile devices. When their schedules change, employees receive smartphone alerts, and they may use the app to request time off or shift changes. When staff members request time off, managers are informed and have the option to approve it online. Users can prevent scheduling conflicts by importing personnel data from spreadsheets or CSV files. Additionally supported are forms of communication including customized messaging and group email services. When I Work interacts with companies that offer payroll services like Gusto, QuickBooks, and ADP.

Pros:

The simplicity of scheduling and accessibility appeals to me. They have a great customer service crew that is always willing to assist. I had a good overall experience with When I Work, and I would highly suggest it to other Business owners.

Cons:

My only negative experience was having to repeatedly reset my phone due to GPS issues when attempting to clock in, which was unpleasant and time-consuming.

When I Work Response

2 months ago

Hi Mera, Thanks for taking the time to review our app. We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!

Sneha
Manager in India
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Excellent scheduler to communicate with your team on daily basis

5.0 2 months ago New

Comments: Love the product overall. Does the work it is supposed to do.

Pros:

- Create schedules quickly for the team - Easy to communicate with the team - Mobile friendly - Tracking the progress

Cons:

- Did not like the attendance and leave management - Did not like the payroll features

When I Work Response

3 weeks ago

Hi Sneha- Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.