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What Is ClickDimensions?

Founded in 2010, ClickDimensions is the leading marketing platform for Microsoft Dynamics, with more than 3,700 customers around the globe and a partner network that spans 76 countries today. As The Marketing Cloud for Microsoft Dynamics, ClickDimensions is redefining how marketers work and attain results with the only unified marketing technology, analytics and services platform in the market all made exclusively for and natively built within Dynamics.

Who Uses ClickDimensions?

Marketers using Microsoft Dynamics CRM who want to streamline their marketing efforts, generate leads, drive sales, and increase revenue can benefit from ClickDimensions.

ClickDimensions Software - ClickDimensions Email Marketing - Create email templates inside Dynamics CRM with our drag and drop email editor
ClickDimensions Software - ClickDimensions Web Form Designer - Collect contact and lead data through web forms and landing pages
ClickDimensions Software - ClickDimensions Campaign Automation Builder - Build multi-channel, automated campaigns using an easy drag and drop interface
ClickDimensions Software - Dashboards - View your marketing performance at a glance right inside Dynamics
ClickDimensions Software - Reporting - Use reporting to accurately measure your sales and marketing campaigns

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Reviews of ClickDimensions

Average score

Overall
3.6
Ease of Use
3.4
Customer Service
3.4
Features
3.5
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tyler
Tyler
Marketing and Sales Specialist in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

ClickDimensions Review

5.0 4 years ago

Comments: It is a really in-depth Marketing Automation solutions that has plenty of features that I haven't always seen from other similar platforms. On top of landing pages, emails, social media which almost everyone has, they include surveys, text campaigns, really in-depth analytics, and more. It has it slight differences from other CRM's I've used, but I enjoy it.

Pros:

I love the different ways you can go about building emails and landing pages, you basically don't need to know coding to build a high-quality email or landing page!

Cons:

I wish there was an option, like Hubspot has, that you can build a pop-up form and simply enter what URL you want it to show up on and just like that you have a form. Everything on ClickDimensions requires an embed code and that's it.

Ty
Ty
Lead Business System Analyst in US
Verified LinkedIn User
Paper & Forest Products, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Very powerful marketing automation tool

4.0 5 years ago

Comments: My overall experience with this product is great. The support is surprisingly helpful and available during normal business hours. It's always a real person and they can always get your sorted out quick if you have an issue. At their price point there really isn't any reason not to at least try it and see what you can get out of it.

Pros:

I have used this tool for a very long time and seen it evolve and consistently improve over the years. I personally love the forms provided by this suite. They are very easy to customize for other uses besides a contact/lead submission. The campaign automation engine/UI is satisfying to work with and supplies all functionality one would need. Cost for this tool is very competitive as well. You aren't charge for storage of images or any of the "extras" but only for the quantity of emails sent.

Cons:

I really wish there was a way to emulate Outlook (desktop) when testing email HTML/CSS. I haven't personally worked with any marketing software that can sufficiently expose all the antiquated CSS blemishes that come with Outlook desktop but a little intellisense to help highlight when you are using a class that is prohibited would be incredible.

Sean
CEO in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

ClickDimensions does not meet even basic standards as a product or company

1.0 4 years ago

Comments: The company is clearly focused on growing all the areas of the product, but fails to support the existing functionality. It was evident that the dependence on Microsoft is their current asset for winning business, but that will change. That's when this company will have to stand on its merits of support and product performance. I suspect they will not be successful at that time. What you have read in areas of these reviews regarding their support team and lack of knowledge, is absolutely true. We wasted countless hours re-educating their own team to only have no resolution.

Pros:

It is closely integrated with Microsoft Dynamics. While this is a plus, it is also why ClickDimensions fails to provide great support. There is a constant challenge between the information available in CD and Dynamics and this becomes a massive hurdle in getting support.

Cons:

Lack of consistent functionality was a major issue. We had exceptional problems with the product. It repeatedly would not perform the way expected, and working with their support teams was not at all a positive experience. We would be 'escalated' to another team repeatedly, yet no resolution. And, then we would be starting all over. They were not at all proactive about researching the issues or testing. They placed all the responsibility on the client, even though it was proven over and over again that something was not working. In our case, nearly 20% of our substantial email lists were not even being selected to send. On the Dynamics side it was definitely functioning right.

Ashley
Ashley
Agent Marketing Lead in US
Used the Software for: 1+ year
Reviewer Source

Some intuitive features, others require extensive training.

4.0 6 years ago

Pros:

-I like the form feature. The capability to create forms and capture and map information directly into our CRM makes collecting leads very simple. -Email template builder is decent and has good personalization options that can be pulled from CRM fields. -Campaign automation builder has great potential and currently has many great uses for sending out automated emails to clients or potential clients.

Cons:

-Drag and drop landing page builder is not equipped to make sites mobile responsive. Only way to make mobile responsive is to build your own site in HTML and upload into CD. -Uploading images and CSS/JS/etc code to build your own HTML page is a pain. Have to go through other builders to accomplish the upload. There is not one location outside of a builder to achieve this. -Domains are not secure through CD unless you use the ClickDimensions domain name. This means that any landing pages that I build with forms for customers to fill out, there is no secure icon in the URL bar and they are not secure. Even if we use a purchased domain name that would otherwise be secure. This leaves me feeling that users will not fill out our forms because they do not want to put their personal information on an unsecured form/page. -Lots of small technical glitches.

Virginia
Virginia
IT Administrator in US
Verified LinkedIn User
Insurance Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Email Is Main Function

5.0 10 months ago

Comments: Overall it does what we need it to do which is track sent emails.

Pros:

The email part of this platform work great and delivers as promised. Email tracking and stats are a plus and needed to keep ahead of the competition.

Cons:

The rest of the features seem like they are secondary to email function. SMS features and Marketing backend need a lot of work.