---
description: Learn more about Mitel CX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mitel CX Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Mitel CX](/software/1208763/Mitel-CX)

# Mitel CX

Canonical: https://www.capterra.ca/software/1208763/Mitel-CX

> Mitel CX is cloud contact center software unifying voice, digital channels, and AI to boost customer engagement and business outcomes.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Mitel CX?

Mitel CX is used by contact centers, hospitals, healthcare providers, IT help desks, HR departments, financial services firms, hospitality companies, and enterprises.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada

## Features

- Automated Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Alternatives

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (470 reviews)
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (338 reviews)
3. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews)
4. [Dialpad Support](https://www.capterra.ca/software/1000762/dialpad-contact-center) (0 reviews)
5. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.7/5 (159 reviews)

## Reviews

### "Great Phone System with Many Features" — 5.0/5

> **Verified Reviewer** | *December 16, 2015* | Mental Health Care
> 
> **Pros**: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
> 
> **Cons**: Installation for multi-location has been a beast, but may be more related to the contractor than the system
> 
> I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

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### "Micontact Center Business" — 5.0/5

> **Jackson** | *April 21, 2022* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration
> 
> **Cons**: Highly Flexible,Support onsite and remote site usage without any vpn

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### "MiContact Center Business" — 4.0/5

> **Theresa** | *December 11, 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.
> 
> **Cons**: Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.
> 
> Mitel Contact Center is a precise and very high-standard IVR system.

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### Review — 4.0/5

> **Robert** | *April 27, 2016* | Professional Training & Coaching

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### Review — 3.0/5

> **Gurvinder** | *December 31, 2018* | Biotechnology | Recommendation rating: 5.0/10

## Links

- [View on Capterra](https://www.capterra.ca/software/1208763/Mitel-CX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10158965/Mitel-CX/> |
| en-AE | <https://www.capterra.ae/software/1208763/Mitel-CX> |
| en-AU | <https://www.capterra.com.au/software/1208763/Mitel-CX> |
| en-CA | <https://www.capterra.ca/software/1208763/Mitel-CX> |
| en-GB | <https://www.capterra.co.uk/software/1208763/Mitel-CX> |
| en-IE | <https://www.capterra.ie/software/1208763/Mitel-CX> |
| en-IL | <https://www.capterra.co.il/software/1208763/Mitel-CX> |
| en-IN | <https://www.capterra.in/software/1208763/Mitel-CX> |
| en-NZ | <https://www.capterra.co.nz/software/1208763/Mitel-CX> |
| en-SG | <https://www.capterra.com.sg/software/1208763/Mitel-CX> |
| en-ZA | <https://www.capterra.co.za/software/1208763/Mitel-CX> |

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