Canada Local product

What Is Lightspeed Retail?

Promo: Save up to $1,000 on our retail digital bundle. This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Where can Lightspeed Retail be deployed?

Cloud-based
On-premise

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada

Languages

Dutch, English, French, German

Lightspeed Retail pricing

Starting Price:

US$79.00/month
  • Yes, has free trial
  • No free version

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$79.00/month.

Pricing plans get a free trial

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada

Languages

Dutch, English, French, German

Lightspeed Retail videos and images

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
View 4 more
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail

Features of Lightspeed Retail

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM Software
  • Cataloging/Categorization
  • Channel Management Software
  • Check-in/Check-out
  • Content Management System (CMS) Software
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • For Bakeries
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Location
  • Order Management Software
  • Payment Processing Software
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Product Management Software
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Retail Management
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart Software
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Transaction Management
  • Website Management
  • eCommerce Management

Alternatives to Lightspeed Retail

Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes. Learn more about Square Point of Sale
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
Heartland Retail is more than just a POS! Learn about our enterprise-grade retail management features!
Microsoft Project is a simple, yet powerful tool to manage work from quick projects to more complex initiatives.
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier, while saving time and money. Learn more about TouchBistro
Epos Now is driven by one simple motivation: to help businesses of all sizes reach their full potential through the power of the cloud. Learn more about Epos Now
Toast is an all-in-one POS and restaurant management system built to improve efficiency and dramatically cut costs.
ACE is a full-feature Inventory Management system with a built-in POS for Windows users. Installed Software, One Time Cost. Learn more about ACE Retail POS

Reviews of Lightspeed Retail

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.1
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica
Jessica
Owner in US
Verified LinkedIn User
Retail, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best POS for small businesses

5.0 3 years ago

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered: Square Point of Sale, Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail: Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Switched From: Square Point of Sale, Shopify POS and Revel Systems

Reasons for Switching to Lightspeed Retail: Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.

Elizabeth
General Manager in US
Recreational Facilities & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Fantastic product for any retail business. Excellent value.

5.0 6 months ago

Comments: Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Pros:

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Cons:

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternatives Considered: GolfNow and IBS CLUB

Reasons for Choosing Lightspeed Retail: There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Switched From: CPS Point of Sale

Reasons for Switching to Lightspeed Retail: Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.

Nerissa
Nerissa
Managing Owner/ Store Manager in US
Verified LinkedIn User
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Retail

5.0 2 months ago

Pros:

We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably.

Cons:

None that i can think of. Lightspeed has been great for our business.

Alternatives Considered: Square Point of Sale

Reasons for Choosing Lightspeed Retail: Better in inventory management, control and audit for Lightspeed

Switched From: Square Point of Sale

Reasons for Switching to Lightspeed Retail: Better in inventory management, control and audit for Lightspeed

Alfredo
IT Director in US
Financial Services Software, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Just Not Worth It

1.0 last month New

Comments: The worst customer service. It's like they have no responsibility for when something isn't working as it's intended or as promised. We have the next tier up of customer service who still take over a day to respond to an emergent situation and the issue will end up having no resolution. Support will inform me that a function that should work, simply doesn't, and I have to use another roundabout method to get something done.

Pros:

The ease of use for simple transactions is nice.

Cons:

There are so many simple functions missing. It's a convoluted process for something like work orders. There is no real employee sales tracking.

Lightspeed Response

last month

Hi Alfredo, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce

Gus
Manager in US
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Best POS in The Business

5.0 2 months ago New

Comments: Great Investment !

Pros:

Simplicity and very user friendly! Best product for 1 store or mulit store operation!

Cons:

No Comment. Its the best! I would recommend to anyone in Retail business!