What Is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business. Get 3 months of free payroll for a limited time. Click the link to get the details.

Who Uses Paychex Flex?

Paychex Flex is an ideal payroll and HR solution for small and midsize businesses in a variety of industries, including retail, professional services, food service, manufacturing, and construction.

Paychex Flex video
Paychex Flex Software - Simple Payroll Processing Paychex Flex Software - Employee Snapshot Paychex Flex Software - Applicant Tracking Paychex Flex Software - Retirement Data

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Reviews of Paychex Flex

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
3.9
Features
4.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rebecca
Rebecca
Assistant manager in US
Verified LinkedIn User
Consumer Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Quickest way to handle payroll for your company

5.0 2 weeks ago New

Comments: A great site that I would advise any other employers to consider using.

Pros:

All of the different functions of the app allows you to be able to do everything you need all in one place.

Cons:

All of my usage of this software was great. The ease of use, the functionality and the ability to handle all of our employees payroll and tax needs.

Jessica
manager in US
Pharmaceuticals, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly

5.0 last month New

Comments: I love that Paychex Flex is very user friendly.

Pros:

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

Cons:

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Samantha
HR Director in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Does not communicate

3.0 2 months ago New

Pros:

Easy to use the payroll portion and enter time in the system

Cons:

No communication. I was clear about wanting to use direct deposit, and they took money out of my account twice - once for direct deposit and once for paper checks which came 2 days after the pay date even was.

Heather
Director of Databases in US
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use as an employee

5.0 4 months ago

Comments: As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.

Pros:

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

Cons:

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.

Laura
Office Manager in US
Insurance Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Good Solution for Small business

5.0 last week New

Comments: The self serve portal is the feature that I have used the most. Being able to immediately access my payroll stubs, tax documents, and other information is amazing especially compared to the past where I would need to request this information and wait days or weeks for it to be returned to me.

Pros:

We switched to PayChex Flex when we were interested in outsourcing payroll. Previously the company CEO would write paychecks twice a month. This allowed us to move to direct deposit, which has freed up many opportunities for the employees including getting paid sooner. We also love that we get our pay stubs delivered for each paycheck and notification when they have shipped.

Cons:

There are times that we have submitted payroll approvals, and it turns out that the software had timed out or glitched. We have started keeping an eye out to ensure that we receive the payroll check stubs in the mail prior to the pay date. If we don't get it, then we know there is a problem.