What Is Paychex Flex?
Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.
Get 6 months of free payroll processing for a limited time. Click the link for more details.
Who Uses Paychex Flex?
Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.
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Reviews of Paychex Flex
Comments: I remember a time when we also tested the payroll taxes with the product, and it gave accurate results.
If you hire an employee, onboard them, track them and even train them, then this is your solution. There had been a time when we used Paychex and it provided great service, lots of hiring tools, more than enough.
The product needs to adapt with very large companies if it wants bigger results, but overall works good with small and medium sized companies.
The customer support team for this software is so cool. Focused to assisting.
Comments: Very wide coverage of benefits. Paychex Flex is a game changer.
The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.
Five stars worth of performance. Nothing is challenging with Paychex Flex.
While they provide an agent to enter payroll data, their agents make constant mistakes
Comments: Overall a bad experience. I had to constantly monitor the payroll reports to make sure they were accurate, then report the errors, explain to employees why their paychecks weren't correct, then make adjustments to my books to fix the reporting errors.
I appreciated that I had a dedicated payroll support representative
When submitting payroll, while I would provide very specific payroll info, their agents would hand key this info into their systems which resulted in mistakes that had to be corrected on every payroll.
Great provider (unless your company is within 3 degrees of separation from cannabis)
Comments: It was great until it wasn't. Again, most of our essential services were terminated with only a 30-day notice, and their proposed solution was a handful of complicated workarounds while maintaining our current price, so we were pushed into fast-paced negotiations with alternative vendors.While we used it, though, it was a nice service, particularly the portal itself. Their interface is speedy and well-designed, and while there isn't much in the way of "customer success training" to help figure out exactly how to use it, it's very intuitive once you spend a few months with it figuring out how all the different pieces fit together.Bottom line, the system itself works very well, but don't lean too hard on the parts that involve human beings doing things & making decisions.
For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size.
After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department.
Comments: Overall it has been a good experience. I don't have any major complaints.
Ease of use for our workers out in the field when they want to request PTO.
We don't use a lot of the features so I'll have to wait to see