---
description: Learn more about The Customer Factor pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: The Customer Factor Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Maid Service Software](/directory/10062/maid-service/software) > [The Customer Factor](/software/119405/the-customer-factor)

# The Customer Factor

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> Designed for cleaning and maintenance businesses, it helps manage processes related to scheduling, estimating, and customer files.
> 
> Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses The Customer Factor?

Web-based solution that enables businesses in cleaning services such as window cleaning, maid services and more to manage confirmations, collected tax, income forecast, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 17 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: TheCustomerFactor.com

## Commercial Context

- **Starting Price**: US$34.95
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Billing & Invoicing
- Quotes/Estimates

## Integrations (1 total)

- Wufoo

## Category

- [Maid Service Software](https://www.capterra.ca/directory/10062/maid-service/software)

## Alternatives

1. [ZenMaid](https://www.capterra.ca/software/133875/zenmaid-software) — 4.7/5 (205 reviews)
2. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1475 reviews)
3. [MaidCentral](https://www.capterra.ca/software/189582/maid-central) — 5.0/5 (48 reviews)
4. [MioCommerce](https://www.capterra.ca/software/185525/MioCommerce) — 5.0/5 (51 reviews)
5. [ServiSync](https://www.capterra.ca/software/1061532/servisync) — 5.0/5 (7 reviews)

## Reviews

### "Great CRM for Small Service Businesses" — 5.0/5

> **Fernando** | *July 20, 2025* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website.
> 
> **Cons**: Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust
> 
> Ive had a great experience in being able to automate many of the functions and processes with our business.  its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc...

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### "Terrible Customee Service and No Way To Cancel" — 1.0/5

> **Sarah** | *May 12, 2025* | Individual & Family Services | Recommendation rating: 0.0/10
> 
> **Pros**: The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it.
> 
> **Cons**: Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device.
> 
> Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges.

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### "Not user friendly" — 3.0/5

> **Jenna** | *March 4, 2025* | Construction | Recommendation rating: 2.0/10
> 
> **Pros**: I found it hard to navigate and use in general.
> 
> **Cons**: This was difficult to search, use, and navigate. It seemed overly complicated.

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### "The Customer Factor is one of the best CRMs I've ever used." — 5.0/5

> **Ryan** | *September 8, 2018* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: It has absolutely everything you need to run a business in here\! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could.
> 
> **Cons**: I haven't utilized everything yet so I am unaware of anything that I do not like.

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### "Excellent CRM" — 5.0/5

> **James** | *April 14, 2022* | Individual & Family Services | Recommendation rating: 10.0/10
> 
> **Pros**: Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals.
> 
> **Cons**: The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense.
> 
> Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple.

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## Links

- [View on Capterra](https://www.capterra.ca/software/119405/the-customer-factor)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/119405/The-Customer-Factor/> |
| en-AE | <https://www.capterra.ae/software/119405/the-customer-factor> |
| en-AU | <https://www.capterra.com.au/software/119405/the-customer-factor> |
| en-CA | <https://www.capterra.ca/software/119405/the-customer-factor> |
| en-GB | <https://www.capterra.co.uk/software/119405/the-customer-factor> |
| en-IE | <https://www.capterra.ie/software/119405/the-customer-factor> |
| en-IL | <https://www.capterra.co.il/software/119405/the-customer-factor> |
| en-IN | <https://www.capterra.in/software/119405/the-customer-factor> |
| en-NZ | <https://www.capterra.co.nz/software/119405/the-customer-factor> |
| en-SG | <https://www.capterra.com.sg/software/119405/the-customer-factor> |
| en-ZA | <https://www.capterra.co.za/software/119405/the-customer-factor> |

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