TherapyNotes, LLC

Good Software platform for the money.

Comments: Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

Pros:

The collection of patient data is very easy.

Cons:

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

PMHNP friendly EHR, pricey e-Rx fees

Comments: Overall I would highly recommend this software. I only practice part time so I am frugal and try to keep my cost low as possible, but if you do not mind spending $780 a year to prescribe then you should be satisfied with this EHR.

Pros:

I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat.

Cons:

The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing.

Disappointed after 3 years with the platform

Pros:

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons:

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Regretting Choosing Therapy Notes

Comments: I have been happy with the salesman and I think that he has tried to assist me the best he can but is confined by powers higher than he. I get the need to raise the prices but to go back on the original deal, I am sorry that I have chosen this software.

Pros:

The salesman was very knowledgeable and I liked that it was only for mental health. There are many features such as the telehealth, credit card processing and the client portal that was very attractive.

Cons:

They sold me on Therapy Notes with one price, then they back tracked on some pricing for supervisors. I complained and then they honored the original sale. Then before I had it for 30 days, they raised all the prices and went back on the original deal of not charging for supervisors. I have complained and they are sorry for my frustration but it remains the same - they sold me pricing on the software and then changed it all within 30 days. I am not happy.

The full package - easy to use, great support, makes admin efficient!

Comments: I will continue to use it and prefer it over other EHRs that are out there.

Pros:

The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.

Cons:

I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.