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choose better software

What Is Foothold?

At Foothold Technology, we believe in revolutionizing the operations of behavioral health and human service organizations through innovative technology. Our cloud-based EHR software, AWARDS, is designed to streamline case management, client tracking, treatment planning, and homeless information management. Trusted by thousands of organizations nationwide, Foothold Technology is committed to enhancing whole-person care and improving positive health outcomes. AWARDS supports multiple human service programs within a single, easy-to-use system, enabling comprehensive and effective client care. Partner with Foothold to simplify your daily operations so you can spend your time on what’s most important—providing care to those in need.

Who Uses Foothold?

Our software is ideal for human services and I/DD agencies, particularly those that offer multiple programs such as mental health, substance use disorder, housing and employment.

Foothold Software - Home Page
Foothold Software - Custom Reports
Foothold Software - Custom Forms
Foothold Software - Medications
Foothold Software - E-Signatures

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Reviews of Foothold

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.7
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
36%
3
5%
Adele
Executive Director in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Changed My Life

5.0 4 years ago

Pros:

I could go on and on about the benefits of Foothold's Awards program. It is very easy to use. Change is hard for everyone and my staff was nervous about it but all migrations (for many program) couldn't have been easier. Of great importance to me was the tech support. I never have to wait to address a question or to get clarification. The software has actually made the management of my agencies, much easier. I have explored areas of productivity that I never thought was possible. Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each.

Cons:

At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).

Bessy
Behavioral Health Office/EHR Manager in US
Mental Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Solid quality, user-friendly, flexible for reporting!

4.0 4 years ago

Comments: The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day.

Pros:

Absolutely simplified and saved time on billing tasks. Form Builder is also an indispensable feature for our agency. We constantly build customized forms/reports to assist is funding/accountability efforts. In addition Help Desk could respond a bit faster at times.

Cons:

Our agency chooses not to use the calendar feature due to it's complexity.

Nicole
Nicole
Director of Preformance Improvment in US
Verified LinkedIn User
Nonprofit Organization Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very User Friendly

3.0 4 years ago

Comments: Overall I have enjoyed my experience with Awards in the last 5 and a half years. I have a great senior project manager who can always answer my questions and help me with anything. The upgrades to the software have been ongoing over a long period of time but have been for the positive. I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years.

Pros:

Awards is easy to use for our front line staff. Training is quick and simple to get them started. The software is very user friendly in a point and click capacity for staff. As an administrator I like the ability to customize my reports and build forms that I need for my programs.

Cons:

Some of the areas of the software are very old and clunky. They need to be updated and the response to where the company is on updating them isn't great. The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.

Darlene
Chief Operating Officer in US
Verified LinkedIn User
Mental Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Unity House of Cayuga County, Inc

4.0 5 years ago

Comments: We have realized greater efficiencies with data collection for the use of analysis and reporting for current needs internal and external to the agency but also in preparation for changes in the service system and greater need for quantitative demonstrations of successful program and service delivery. We have greater flexibility for documentation of service provision as it can be completed from multiple locations on an agency computer. We have utilized AWARDS fora portion of our billing.

Pros:

I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software. We have been able to create forms that meet our specific needs or preferences. The system has online support, is linked to reference materials for medications and is evolving to add new services. All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.

Cons:

There have been a few times when we had hoped to create a form that mirrored on in AWARDS, but found that it would lack the same functionality. We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two. Years ago, I would have had more "least-liked" parts, but the improvements in the last couple years have made a big difference.

Lisanne
Executive Director in US
Mental Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Couldn't be happier!

5.0 4 years ago

Comments: We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services!

Pros:

AWARDS is an easy to use, comprehensive tool designed for human services organizations. We spent years researching options and carefully considering the move from paper to digital, and finally selected AWARDS. In addition to the program having a wide array of important features (including outcomes reporting), it is affordable, can be easily customized and the customer service and support of the Foothold team is superb!

Cons:

Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS. Our required paperwork limited us slightly in making full use of the AWARDS platform.