--- description: Learn more about New Relic pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: New Relic Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/30208/application-performance-management-software/software) > [New Relic](/software/118128/new-relic) # New Relic Canonical: https://www.capterra.ca/software/118128/new-relic Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/118128/new-relic?page=2) > New Relic is an observability platform offering monitoring, debugging, and AI tools to enhance a business's technology stack. > > Verdict: Rated **4.5/5** by 198 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses New Relic? Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 198 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: New Relic - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Sign up for free access with our perpetual free tier and 100 GB/month of data ingest included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Anomaly Detection - Audit Trail - Availability Testing - Bandwidth Monitoring - Collaboration Tools - Continuous Deployment - Continuous Integration Software - Customizable Dashboard - Dashboard Software - Data Security - Data Visualization Software - Debugging - Diagnostic Tools - Drag & Drop - Event Logs - Graphical User Interface - IT Monitoring - Incident Management Software - Incident Reporting - Integrated Development Environment - Log Analysis - Log Collection - Multi-Language - Network Analysis - Network Monitoring Software - Performance Analysis - Performance Management - Performance Metrics - Performance Monitoring - Predictive Analytics Software - Query Analysis - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Root Cause Analysis - Search/Filter - Simple Network Management Protocol (SNMP) - Task Management Software - Third-Party Integrations - Threshold Alerts - Troubleshooting - Uptime Reporting - Workflow Automation - Workflow Management Software ... and 4 more features ## Integrations (143 total) - AWS AppSync - AWS CloudFormation - AWS CloudTrail - AWS Elastic Beanstalk - AWS Glue - AWS Identity and Access Management (IAM) - AWS IoT - AWS Lambda - AWS Personal Health Dashboard - AWS Step Functions - AlertOps - Amazon API Gateway - Amazon CloudFront - Amazon Connect - Amazon DocumentDB ... and 128 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Application Performance Management Tools](https://www.capterra.ca/directory/30208/application-performance-management-software/software) ## Related Categories - [Application Performance Management Tools](https://www.capterra.ca/directory/30208/application-performance-management-software/software) - [Website Monitoring Software](https://www.capterra.ca/directory/10021/website-monitoring/software) - [Server Management Software](https://www.capterra.ca/directory/10019/server-management/software) - [IT, Server & Network Monitoring Software](https://www.capterra.ca/directory/32713/server-monitoring/software) - [Application Lifecycle Management Software](https://www.capterra.ca/directory/30525/application-lifecycle-management/software) ## Alternatives 1. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (374 reviews) 2. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.2/5 (253 reviews) 3. [ManageEngine Applications Manager](https://www.capterra.ca/software/172323/manageengine-applications-manager) — 4.6/5 (267 reviews) 4. [ManageEngine OpManager](https://www.capterra.ca/software/168854/manageengine-opmanager) — 4.6/5 (323 reviews) 5. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (367 reviews) ## Reviews ### "Does a very comprehensive job of monitoring." — 5.0/5 > **Ash** | *September 29, 2025* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: Its very comprehensive with many options and senarios available for monitoring performance and speed. > > **Cons**: Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. > > Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution ----- ### "New Relic can do anything but is hard to get going with" — 4.0/5 > **Verified Reviewer** | *August 21, 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. > > **Cons**: I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. > > I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. ----- ### "good monitoring tool easy to use freindly user interface" — 4.0/5 > **Lorenzo** | *June 29, 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: good monitoring tool that give real time notification in case of not reaching the application or the url address related to > > **Cons**: One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. > > Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. ----- ### "A Day in the Life with New Relic" — 5.0/5 > **Hamish** | *July 11, 2026* | Textiles | Recommendation rating: 8.0/10 > > **Pros**: We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. > > **Cons**: One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. > > I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. ----- ### "New Relic like a pro" — 5.0/5 > **Satish** | *May 26, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. > > **Cons**: New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. > > Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/118128/new-relic?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/118128/new-relic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data