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What Is AccountEdge?

Priority Retail is a cloud-based unified commerce platform designed to streamline operations for both online and brick-and-mortar stores. It goes beyond just being an RMS (Retail Management System) - it's an all-in-one solution combining Point-of-Sale (POS), ecommerce, and Enterprise Resource Planning (ERP) functionalities into a single platform. With Priority, retailers have one central source of truth, simplifying management from head office to individual stores.

Priority helps retailers excel and gain real-time insights into sales, inventory, and customer trends, allowing for data-driven decision-making and improved customer service. This translates into a seamless omnichannel shopping experience, whether customers browse online or visit a physical store. Priority offers mobile capabilities for on-the-go management and real-time data access, ensuring retailers stay agile in the competitive digital retail landscape.

Who Uses AccountEdge?

Retailers on the road transform their omnichannel commerce business in physical stores and online. searching to streamline operations and improve customer experience with a unified system

AccountEdge Software - Priority Retail Head Office interface
AccountEdge Software - Priority Retail Omnichannel transaction view
AccountEdge Software - Priority POS shopping cart
AccountEdge Software - Priority Tablet POS (TPOS) shopping cart
AccountEdge Software - Priority Retail Employee & store management app

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Reviews of AccountEdge

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.0
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gary
Gary
President in US
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Couldn't be simpler!

5.0 5 years ago

Comments: Only great things to say about this product.

Pros:

AccountEdge Pro has made a work of difference in my company. With their easy to use dashboard, I can enter purchases, invoice customers, pay bills, create payroll, keep an accurate accounting of my banking and so much more. It is simple to use... even I can do it! It's a huge time saver and in the five years that I have been using AccountEdge, I have never had an issue.

Cons:

Not a big deal but there have been a couple of times when I have had to realign the check printing format.

Karen
Owner in Australia
Farming, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Our romance with AccountEdgePro is rocky

4.0 2 months ago New

Comments: We used to deal with USA support team who were incredibly helpful. Recent telephone support is difficult to understand the language of the person, if it answers at all, and in most cases they fob you off by promising to ring back in 10 minutes, only to never receive the call. Chasing Support when we upgraded in 2023 was a three month exercise of hair pulling as we tried to integrate the multiuser function like the previous upgrade. Disappointed with the service and now we cannot even raise a Support page, or the Knowledge Page, or the Community Support Page.

Pros:

AccountEdge Pro was purchased with the ability of installing on multiple machines on our farm and we were able to select multiuser login which worked brilliantly albeit with a couple of quirks. Having individual desktop setups (x5) means that we can use mesh network on the farm to link the desktops to input inventory transfers as the plants we grow we upsized or propagated. We do not have internet coverage from our Starlink satellite to these outlying desktops so web based subscription is not for us. The price was a one off payment which is a big thing for us as seasonal farmers we have money in the account some months and none at other months depending on the time of year. The linkage to Shopify was the big key selling point as it meant that staff could update our inventory immediately online using the sync link between the two software platforms from the main computer. This was important as we have stock in USA and Australia and saved a heap of admin time inputting all the stock levels in after team meetings - usually conducted with time difference issues. The feature of Inventory Variations was a gamechanger as we manufacture plants so having the different stages of plant growth as a variation in our inventory was key to the sales teams as we could easily reflect as to how far along the supply chain a plant was, therefore getting some accurate data for the customers. Previously we would have to go physically look and count plants, then call the customer back. Extra sales could be achieved with this accurate data as we could suggest an alternate plant if the customer wished for an earlier delivery. Job Codes were brilliant in separating out the different projects we were building on farm, or the research component of our business, and we could view how much a project was costing. This component disappeared when MYOB went web based approximately 6 years ago Having used the Australian MYOB since 1996 ,AccountEdgePro was an immediate replica with extras which made the transition really smooth. Been using AccountEdgePro since 2019

Cons:

There were no Cons........ until last year. We purchased upgraded licenses for all five computers only to discover after much ado with getting the support (paid for), that the multiuser function even though present - does not work any more. Computers can be setup, viewed, given permissions etc, but using the outlying computers inputting data simultaneously as before is now only able IF the other computers are logged out. So essentially we purchased licenses that are basically useless as the main computer is logged on at all times. Tried to reinstall the older version only to find that once the account backup comes from an upgraded versions ....there is no going back! Support then advised that we had to go web based. So no internet with 3 computers and monthly subscriptions for all computers that are active means that we cannot afford, nor manage 12 months a year, the fees. The Shopify link non existent now and we have been promised with a new solution since May last year. No notice was given, our customers started complaining that we had not sent them the plants that they ordered which was first indication that anything was wrong. This is costing us time to enter the data separately from two locations USA and Australia. Now we cannot access our account through the MyAccount page, we are geofenced to Australia MYOB page. The same for Community support and Support Team, which we have paid for. Speaking of payments, AccountEdgePro has gone down the path of web based monthly subscriptions. We avoid subscriptions like the plague as managing a once off payment when required is very manageable. So after a wonderful romance we are now working on no more upgrades. We have hired someone with Python knowledge to give us sync capability with Shopify. Thankfully I personally have database diploma and can work with the reports as csv imports from the outlying desktop computers around the farm, but this has taken up a fair chunk of time working on this.

Lonny
Owner in US
Alternative Medicine, Self Employed
Used the Software for: 2+ years
Reviewer Source

User for 30 years

3.0 3 months ago

Comments: 2. I paid $7K for a shopify site because Accountedge advertised they supported Shopify. For years I could open software, hit a button and my accounting was done. Now sometimes t takes HOURS a day to enter my shopify sales because shopify says accountedge "fell out of compliance." Again Accountedge said they were developing an app that would synch my store but it, like the native mac version, is NEVER coming. They have a protocol for exporting sales from shopify and importing them into accountedge but support has refused to guid me through it. Their directions are unintelligible and they simply won't help. Absolutely HORRIBLE support for a 30 year customer that invested 7K in a site based on their say so.

Pros:

Gets the job done, lets me do whatever I need to do.

Cons:

1. Accountedge discontinued native support for mac when it went to 32 bits and have been saying for about 5 years "we are working on a native version. " The DOS shell it currently operates in is awful and makes me feel like Im back n 1995. It's the slowest program on my computer. I call support 2x a year and it's always the same old thing "they are working on it." I was just told "As soon as we complete a project Apple makes a change to their OS so it slows us down. " Yeah well keeping programs current with each new OS is how computers work. Accountdege does anything I need but, on a MAC it's a miserable experience.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Alternatives Considered:

Accountedge Review

5.0 2 years ago

Comments: Overall this software is really good for people who want a simple bookkeeping and accounting solution.

Pros:

This software is great for people who are not accountants and are looking for a simple bookkeeping and accounting software solution.

Cons:

Whenever they release an update there are plenty of bugs and a lot of features will not work until the bug is fixed. Last upgrade my outlook connection stopped working so I had to manually send out invoices. Also support is no longer what it used to be. They will force you to upgrade to the current version and also charge for any support unless you can prove that you are calling about a software bug.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Alternatives Considered:

Overall good product

4.0 2 years ago

Comments: I love the software and functionality but will most likely switch to another platform due to lack of support from customer service. Also support to your accountant is also non existent.

Pros:

The simplicity of this product makes it enjoyable to use. The layout is nice and it makes it easy to find things you are looking for.

Cons:

Customer support has gone completely down. Upgraded to the 2021 version and it broke a lot of features including the ability to send emails through outlook. Had to wait months for a fix and had to send out invoices manually. Come tax time they now want me to upgrade to 2022 for the accountant to get a copy to work on my file. Software maybe a good price but don't expect any support without spending more money. Basically a trap to force you to pay.