--- description: Learn more about Avaya UCaaS pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.ca/software/1174/crm-central Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/1174/crm-central?page=2) > Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels. > > Verdict: Rated **4.4/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avaya UCaaS? Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 91 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Avaya for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Agent Interface - Automated Routing - Call Recording Software - Call Routing - Chat/Messaging - Collaboration Tools - Contact Management Software - Email Management Software - File Sharing Software - IVR - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Workforce Management Software ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (865 reviews) 3. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (142 reviews) ## Reviews ### "Avaya Phone System" — 4.0/5 > **Laura** | *December 29, 2025* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Cons**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *September 2, 2025* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Cons**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *September 18, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Cons**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Let’s talk about Avaya" — 4.0/5 > **Crystal** | *September 26, 2024* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day. > > **Cons**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over. > > Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections. ----- ### "Great product" — 4.0/5 > **Shontel** | *September 18, 2024* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Easy to use as long as the users are able to maintain a stable Internet connection. > > **Cons**: I really don't have too many cons, I wish it kept a better log of disconnected calls. Sometimes I'm if Internet connection is lost the information would take an administrator to access the previous caller ID information. Not very helpful . > > It was better than the system we current use at a corporate call center . It also records stats like average handle time , hold time, and after all work. The settings made it very user friendly ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/1174/crm-central?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1174/crm-central) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data