---
description: Learn more about Avaya UCaaS pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Avaya UCaaS Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central)

# Avaya UCaaS

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> Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels.
> 
> Verdict: Rated **4.4/5** by 92 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Avaya UCaaS?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 92 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Avaya

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Avaya for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Agent Interface
- Automated Routing
- Call Recording Software
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Email Management Software
- File Sharing Software
- IVR
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Workforce Management Software

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (330 reviews)
2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (884 reviews)
3. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (144 reviews)

## Reviews

### "Avaya Phone System" — 4.0/5

> **Laura** | *December 29, 2025* | Insurance Software | Recommendation rating: 7.0/10
> 
> **Pros**: Call history, setting up queues, and ease of use.  The call quality is good, and the transcription of voicemails is generally pretty accurate
> 
> **Cons**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number.  Text features would like to be able to save/see both sides of the conversations when loading into broker management system.

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### "Communication System Software" — 3.0/5

> **Stephen** | *August 5, 2026* | Consumer Services | Recommendation rating: 3.0/10
> 
> **Pros**: Original pricing and on boarding agent were very good. We were looking to save around $600 monthly from our previous provider.
> 
> **Cons**: RingCentral is taking them over and they are literally based all over the world, but not in the USA.
> 
> Past 4 months have been awful. They cannot get problems solved, they are double-billing us for our text messaging system, and every time we have to resubmit to get something approved, they charge us another $23.54. Ridiculous\!

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### "Reliable UCaaS with Room for Modernization" — 5.0/5

> **Prince** | *September 18, 2025* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform.
> 
> **Cons**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
> 
> Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.

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### "Innovate Avaya" — 3.0/5

> **Gopa** | *September 2, 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies.
> 
> **Cons**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products.
> 
> As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years.

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### "Let’s talk about Avaya" — 4.0/5

> **Crystal** | *September 26, 2024* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day.
> 
> **Cons**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over.
> 
> Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1174/crm-central)

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