--- description: Learn more about SmarterTrack pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmarterTrack Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SmarterTrack](/software/116529/smartertrack) # SmarterTrack Canonical: https://www.capterra.ca/software/116529/smartertrack > Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SmarterTrack? SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SmarterTools - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: perpetual license available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automated Routing - Call Center Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Great Bug \&Y Update Tracking" — 5.0/5 > **Brian** | *March 16, 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Bugs and enhancements may be may be emailed directly into the system by customers. > > **Cons**: I don't have any complaints. SmarterTrack has been great. ----- ### "does most things really well" — 5.0/5 > **Ian** | *February 15, 2021* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: Smartertrack manages tickets for our sales and helpdesk teams and works really well for this. There are a lot of features that we don't use but probably could > > **Cons**: ordering of tickets in a particular queue, e.g. by follow up date, if you change the order it changes it for all view, which you may not want. Some queues I want to order by follow up, others (for example when searching for something) you may want to order by date/time sent (or shortest idle, which is a bit odd) so you keep having to reorder. It would be good to be able to link each ticket to a customer account, whether posted by customer ot operative so you can easily see the full history for a customer instead of having to trust search > > We use Smartertrack extensively. our helpdesk send emails responding to customers direct from the software whereas in Sales I tend to use Outlook because I want more control over signatures and formatting ----- ### "SmarterTrack is a good cost effective tool for handling support tickets coming from outside your org" — 4.0/5 > **Chase** | *March 13, 2018* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: SmarterTrack is a good cost effective tool for handling support tickets coming from outside your org. I like the way tickets can be assigned to people or teams and the ease of use (canned replies, etc.). It also has good reporting and data if utilized. > > **Cons**: It is fairly rigid and things like tags or task types are more difficult to use. It doesn't connect with outside email so notifications are limited. While tickets can be transferred to different people or teams, there isn't a good way to keep visibility into those items. ----- ### "Excellent Support Ticket Tool\!\!\!" — 5.0/5 > **Verified Reviewer** | *July 31, 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Great Support Ticket tool, with knowledge base, chat, user/agent support, queue, reminders, auto-responses, you name it. Very reasonably priced, have used this for many years. > > **Cons**: I used to have some difficulty with configuring auto-response emails, but there have been a ton of improvements - SmarterTools has done a great job\! ----- ### "Einfaches Tool zu87r Nachverfolgung von Kundenafragen" — 3.0/5 > **Silvia** | *January 19, 2023* | Internet | Recommendation rating: 5.0/10 > > **Pros**: Die Bedienung der Software ist einfach, ebenso die Konfiguration. Die wichtigsten Funktionalitäten werden bereitgestellt, um Supportanfragen strukturiert abzuarbeiten.Das Zusammenführen von mehreren Tickets zum selben Problem ist einfach und hilft sehr, den Überblick zu behalten. > > **Cons**: Das Tool ist leider schlecht anpassbar, eine Abrechnung geleisteter Supportleistung war mit diesem Tool nicht möglich. > > SmarterTrack ist ein sehr simples Trouble-Ticket-Tool, welches die wichtigsten benötigten Funktionalitäten bereits stellt. Für modernes Service Management reichen die Funktionen aber nicht aus. ## Links - [View on Capterra](https://www.capterra.ca/software/116529/smartertrack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data