IFS Field Service Management

IFS is Perfect

Comments: I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Pros:

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

Cons:

Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.

Innovative ERP that is challenging the Norms of ERP industry

Comments: I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Pros:

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons:

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Pros:

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons:

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Concise, supportive and efficient

Comments: It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Pros:

Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Cons:

A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Meets our needs with many features we still need to integrate

Pros:

Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons:

Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.